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“Didn't like the food”

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Iberostar Praia do Forte
Ranked #2 of 10 Hotels in Praia do Forte
Certificate of Excellence
GreenLeadersGold level
Reviewed 18 September 2013

The Hotel has the all inclusive system, but it's food isn'g very tasty and doens't have a good looking too.

Dispite that the Hotel offers many leisure areas and its room is very confortable. I would recommend this Hotel, but don't expect much about the food.

  • Stayed: May 2013, travelled on business
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Thank wellingcosta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelBrasil, Quality Manager at Iberostar Praia do Forte, responded to this reviewResponded 1 October 2013

Dear guest,
Thank you very much for sharing your comments on trip advisor! At Iberostar Praia do Forte we value your feedback and believe it is the key factor for improvement and quality assurance. We are pleased to know you enjoyed your stay with us and hope to have you back in the near future, please do not hesitate to contact me for anything you might need.
Best Regards,
Quality Manager - Iberostar Brazil

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92 - 98 of 6,447 reviews

Reviewed 27 August 2013

Good variety on food, the staff will go out of their way to make sure you have a good visit. There are only 2 things that we did not like, the juices were a bit watered down and the beds could use a mattress pad to make them more comfy! I would definitely recommend this place for families, less so for couples.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with Iberostar
Thank Saphron53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelBrasil, Quality Manager at Iberostar Praia do Forte, responded to this reviewResponded 16 September 2013

Dear Guest,

Thank you very much for taking the time to share your comment about Iberostar Praia do Forte with us on TripAdvisor! Your feedback is very important to assure the improvement of our products and services . We are glad you enjoyed the time spent at our hotel and we sincerely hope to have you back in the near future! Please do not hesitate to contact me for anything you might need.

Best Regards,
Quality Manager Brasil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2013

We spent a week with the family. The beaches are just great, Atlantic Ocean with waves, warm waters. The resort is well located, about one hour from the Airport, a visit to Salvador is doable (1.5 hs each way) and worth to do (Pelourinho neigbourghood is just beautiful, as well as the church of Senhor do Bonfim).
The pools are really good and the rooms are excellent (good beds, clean, very good bathrooms, ample space).
It is better than the close-by Bahia, of the same chain in terms of food. However, food is a topic. The warm food (or the supposed to be warm) is just lukewarm, they do not have microwaves or a heating system to keep it warm. Partly is because of simply lack of organization (they cook large quantities waiting for people to come, in the meantime the heat is gone).
The architecture is - for saying the least - curious. The reception is one and a half story above the area to access the rooms, so somebody has to carry your luggage, or if you carry it, you have to go by stairs or take the elevator. In the end you get used to it. I would say that the architecture is not one of the main features.
Having said all that, the place is just beautiful, the people at the hotel are really nice and warm, in general.

Room Tip: As always in this type of hotels, it depends what you like: if noise, be close to the pool where the...
See more room tips
  • Stayed: August 2013, travelled with family
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Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelBrasil, Quality Manager at Iberostar Praia do Forte, responded to this reviewResponded 27 August 2013

Dear Guest,

We would like to thank you for sharing your experience with us at Trip Advisor. We are delighted you have enjoyed your stay. I would like to inform that we do have very strict food handling polices and a team that works everyday to make sure food is properly stocked, prepared and served, I will address your concerns with our chef to ensure this matter closely verified and improved in the near future. Thank you once again for recommending our hotel, we can´t wait to have you back! Please do not hesitate to contact me for anything you might need.

Best Regards,
Quality Manager Brasil

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Reviewed 17 August 2013

I stayed at the Iberostar Bahia 10 days with my teenage daughter and enjoyed the vacation. Hotel is good as a holiday resort. We were there in low season so the occupancy was not that high. Service was good, rooms spacious and the grounds superb. Food was OK, not that much variation but you don't choose an all-in formula to discover top gastronomy... Bar offers premium brand drinks and wifi works well, though in lobby only and at a rather high fee.
Emilia, our hostess, was at the hotel every day and gave perfect advice and assistance. She's great! So were the girls and boys of the animation team, always there to make you smile :-)

  • Stayed: August 2013, travelled with family
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1  Thank Pauline16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelBrasil, Quality Manager at Iberostar Praia do Forte, responded to this reviewResponded 27 August 2013

Dear guest,

Thank you very much for sharing your comments on trip advisor! At Iberostar we value your feedback and believe it is the key factor for improvement and quality assurance. We work really hard to offer fun activities for all ages as well as a good variety of food and beverages making it fun and convenient for our guests who want to spend the whole trip at the resort! Thank you again for you comment and suggestions, I will congratulate Emilia and let her supervisors know of her good work! We are pleased to know you have enjoyed your stay with us and hope to have you back in the near future, please do not hesitate to contact me for anything you might need.

Best Regards,
Quality Manager - Iberostar Brazil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2013

I stayed at Iberostar 3 nights, for a long weekend.

On the one hand, I confess I was very positively surprised with the hotel's buildings and grounds - they were very well maintained... it was a pleasure to walk around!

On the other hand, I felt there were a lot of small details that made the hotel 'ok' rather than good. E.g., food, drinks, concierge, etc.

Rooms: spacious, clean, well kept. The balcony was precious. Nothing to complaint about.

Pool area: Although the hotel was fully occupied, we always managed to find a spot for us. However, there were A LOT of kids. The hotel must consider transforming one of the pools into adult-only, no music, no kids...

Activities: we were wrongly informed about tennis and golf at the reception/by phone. Plus, when we arrived at the tennis courts, there were no rackets for us as all seemed to have some kind of problem (there were about 20 rackets in a recipient to be fixed up.

Concierge: it seemed her only function was to book the specialty restaurants... otherwise, she was useless as far as activities and touristic information are concerned.

Beach: unfortunately, we stayed at the hotel in the worst month in terms of wind, so the sea was very brave (there was red flag every single day). Nonetheless, it was a splendid beach for long walks... if you walk for 15 mins, you can already feel you are alone in the world... priceless!

Food: we only stayed 3 days and we could no longer stand the main buffet. It was repetitive, lacked some fun element (e.g., thematic nights), and lacked simple & healthy options (e.g. grilled chicken). In the specialty restaurants, they lack service culture...

Drinks: soooo poor! Even diet coke tasted bad... natural juices were mixed with so much water that became tasteless. Also, coffee drinks deserved a laugh! Please improve this!!! Or stop being all inclusive with drinks. I would rather pay!!

  • Stayed: July 2013, travelled as a couple
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1  Thank worldtrav11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelBrasil, Quality Manager at Iberostar Praia do Forte, responded to this reviewResponded 27 August 2013

Dear guest,

Thank you for taking the time to write a review on Trip Advisor. We truly appreciate your feedback regarding your stay with us at Iberostar Praia do Forte Hotel. I'm very sorry for the inconvenience you experienced when the front desk did not give you the right information regarding some of our activities and I will address your concerns with the Front Desk Manager to ensure this situation is avoided in the future. During your next stay with us, please do not hesitate to contact me in advance. Your satisfaction and well-being are of most importance to us!

Best Regards,
Quality Manager - Iberostar Brasil

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Reviewed 16 July 2013

I was in there with my husband, and was awesome!! The employees, the food, the drinks, the ambient, the rooms. I used the SPA, and was a wonderful experience. My husband used the golf camp, and love it too. For sure we wanna come back in the future, and we indicate the place to everybody!

Room Tip: My room was in front of the pool. Beautiful view, and acess. Do not choose the rooms on first floor!
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  • Stayed: August 2012, travelled as a couple
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Thank Mariana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelBrasil, Quality manager at Iberostar Praia do Forte, responded to this reviewResponded 31 July 2013

Dear Guest,
Thank you very much for taking the time to share your comment about Iberostar with us on TripAdvisor! We are glad you enjoyed the time spent at our hotel and approved the quality of our services. We sincerely hope to have you back in the near future for a few more sunny days in Bahia! Please do not hesitate to contact me for anything you might need.
Best Regards,
Adriane Romero - Quality Manager Iberostar Brasil

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Reviewed 14 July 2013

Not good experience specially with the people who serve you!
The GYM instructor is very roughed
They have no customer service experience
It is not suitable for family, room service are too slow and it is only at limited hours not any time.

  • Stayed: July 2013, travelled with family
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2  Thank WRst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHotelBrasil, Quality Manager at Iberostar Praia do Forte, responded to this reviewResponded 31 July 2013

Dear guest,

Thank you very much for taking the time to share your comment about Iberostar Praia do Forte with us on TripAdvisor! Your feedback is very important to assure the improvement of our services. I am very concerned about your incident at the gym especially because our instructors are often highly commended. I believe they might have experienced a language block and I am very sorry to hear you did not feel completely satisfied with our costumer services. I will make sure our management team receives your input so they can work harder to improve more and more everyday. Please do not hesitate to contact me for anything you might need.
Best Regards,

Quality Manager Iberostar Brasil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Praia do Forte

Address: Rodovia BA 99 Km 56, Praia do Forte, State of Bahia 48280-000, Brazil
Region: Brazil > State of Bahia > Praia do Forte
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Praia do Forte
#2 On the Beach Hotel in Praia do Forte
#2 Romantic Hotel in Praia do Forte
#3 Family Hotel in Praia do Forte
Price Range: £234 - £626 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Praia do Forte 4*
Number of rooms: 536
Official Description (provided by the hotel):
The IBEROSTAR Praia Do Forte Hotel is a 5-star All Inclusive resort nestled on the Atlantic coastline on the beach of Praia do Forte in Brazil. Constructed in 2008, this luxurious 536 room hotel was designed with both couples and families with children in mind, offering unmatched dining and leisure options. Luxurious Guestrooms. Those staying at the IBEROSTAR Praia Do Forte Hotel can choose Double Rooms, Junior Suites, or spectacular Presidential Suites. All guestrooms feature king-size beds, two twin beds and luxury baths. Spectacular Spa. The Spa Sensations at IBEROSTAR Praia Do Forte Hotel offers amazing health and beauty treatments that incorporate the beneficial properties of water and seaweed. The Spa Sensations is a perfect place for guests wishing to relax during their time in Brazil. ... more   less 
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Also Known As:
Iberostar Praia Do Forte Hotel Mata De Sao Joao
Iberostar Bahia Praia Do
Iberostar Mata De Sao Joao
Iberostar Bahia Brazil
Iberostar Brazil
Iberostar Praia Do Forte Brazil - Bahia

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