We have spent 10 days together with my wife and my son at this hotel. This was one of the worse experiences I ever had in my over 25 year of travelling experience. The staff at the hotel is mainly unfriendly but the worse is the management who does really not care at all about their guests. With my 3 of my colleagues staff of security entered to their room during the night (with keys) and try to steal them meanwhile they were supposed to be sleeping !!
When I paid my hotel room, I figured out that I had forgotten my cel phone at my room. When I ran back to my room, one of the cleaning staff already connected its own charger to my cel phone in order to be sure that they battery will not be discharged as she did not have my password of course! other unacceptalbe points were that nobody at all speaks English at this hotel, even not Spanish, or any other language than Portuguese. At restaurants the staff were totally unfriendly and not all worried about giving a good service, specially not when they figured out that we were not Brazilian. And last but not least, we paid a lot of money for a so called 5 star hotel that is even not worth 2 stars...I knew Iberostar Hotels from Spain and from Mexico but I will never ever anymore spend one single night at any Iberostar Hotel in the world.
- Official Description (provided by the hotel):
- A 5 star hotel located in Praia do Forte, only 60km away from Salvador (Brazil). Sea–turtles reserve. 5 restaurants. Tennis courts. SPA and Golf course. ... more less
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- Also Known As:
- Iberostar Praia Do Forte Hotel Mata De Sao Joao
- Iberostar Bahia Praia Do
- Iberostar Mata De Sao Joao
- Iberostar Bahia Brazil
- Iberostar Brazil
- Iberostar Praia Do Forte Brazil - Bahia