We just returned from holding our Convention at this hotel. It was a nightmare from start to finish. This is no exaggeration. We had close to 200 guests from all corners of the world attend. Hotel Guest Rooms were breached in the middle of the night while people were sleeping, Can you imagine waking up at 2am and finding some man standing over your bed staring at you? Frightening is an understatement. It happened to 3 of our delegates, one who also had his 2 young children and wife with him. I had to demand hotel management change their rooms as they no longer felt safe, they did not offer this voluntarily. They also did not even give me any explanation or even apology on this happening after I notified all Iberostar Management. Our members were literally pushing furniture to their doors at night to barricade from anyone entering. I also notified this fact to Iberostar Management. They could care less.
The hotel operator, along with the bellman, and guest services rarely answer the phone. Calls ringing 50+ times were unanswered. I eventually came to believe they were all screwing off together at the beach, because they certainly were not working and doing their job.
Our Convention Room was filthy. It was never cleaned and the carpet was atrocious. Our 2nd Convention Room was infested with ants and flying bugs everywhere. I had to remove everyone and everything from this room due to the bug and dirt infestation.
It is true that only a select few speak English, mainly at the Front Desk. Otherwise, you are out of luck. The staff won't even try to assist you if you do not speak Portuguese. While I don't expect the maid to be proficient in English, you would certainly expect the restaurant to have English speaking personnel in them. It does not make for an enjoyable dinner when they put shrimp in front of you as an appetizer when you are allergic to it. And than no one in the restaurant speaks English to assist with ordering something else? "Pointing" to a menu item sometimes would work, but this was "hit or miss". Maybe they wish for their guests to go into cardiac arrest from eating something they are allergic to?
This resort is not 5 Stars. It is a total fraud and wannabe.
Yes, the beach and grounds are gorgeous. This is true, the photo's are accurate.
But the Management Staff is ugly right down to the core. They are lazy, do not take any pride in their jobs, do not care about their clients, or hotel guests.
Maybe this is where Iberostar Headquarters ships off their worst employee's? Because the one thing they all have in common is "incompetence". The one thing they all can say is "it is not my job".
Considering holding a convention here? Run as fast as you can and choose somewhere else.
Considering going on vacation? Go choose another hotel that actually gives you 5 Star Service along with a 5 Star price.
This was my company's 26th convention. Never have I experienced such a disaster EVER. We have been all over the world. I know what to expect. I know how a resort should operate. I certainly know how convention services should act. They provided an "Epic Fail" on every single possible item or job duty they should have provided.
I never complain. I've never written a bad review in my entire life. I accept that sometimes things can go wrong. But this was so "wrong" that it was a continuous train wreck that never stopped wrecking.
Iberostar should have standards locked into place. You should know that a certain quality is guaranteed if you are working with an Iberostar property. I have written Iberostar Headquarters in Spain and no one has ever responded. If I had booked a hotel property named Bahia Motel 6, I might expect to have sub-standard conditions.
Horrible, Horrendous, Terrible - All apt descriptions of this hotel
To read more, please visit “Iberostar Praia do Forte Brazil, Nightmare in Paradise WWPC Convention” on Facebook. We are documenting every single nightmare inflicted on our people there.
- Official Description (provided by the hotel):
- A 5 star hotel located in Praia do Forte, only 60km away from Salvador (Brazil). Sea–turtles reserve. 5 restaurants. Tennis courts. SPA and Golf course. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Prestigia, Expedia, Ebookers and HotelQuickly so you can book your Iberostar Praia do Forte reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Iberostar Praia Do Forte Hotel Mata De Sao Joao
- Iberostar Bahia Praia Do
- Iberostar Mata De Sao Joao
- Iberostar Bahia Brazil
- Iberostar Brazil
- Iberostar Praia Do Forte Brazil - Bahia