Conveniently located off the A30 in a pleasant setting, this hotel is primarily a golf club with 9 guest rooms and restaurant available for non-members. There is generous car parking.
The building, including the attached driving range, is not particularly aesthetic but it is bright and airy. In the grounds there are several separate chalets providing additional accommodation. The grounds constitute the golf course, access to which is restricted to members.
Our room was well lit, and clean; equipped with a well stocked fridge and a very small TV high up on the wall opposite the bed. The door key had a simple cut, suggesting a basic lever lock was used, although I was assured the locks were secure. The en-suite had a tiny wash hand basin in a corner, a rickety towel rail above the radiator, toilet with ill-fitting seat, and Formica paneled shower cubicle. It could all do with a bit of a make-over.
The bed was quite firm but comfortable; the pillows less so.
The staff were pleasant, friendly and extremely helpful when asked, but would benefit from some professional coaching and training, which would transform the hotel from good to excellent.
Later in the evening several calls to reception got no response, which suggests there could be a problem with under-manning..
The restaurant food is average and the service could be a bit more professional.
Some suggestions that might help:
1. On checking-in, ask guests if they would like a newspaper in the morning, an early morning call, help with their bags, Wi-Fi access, etc. The same when checking-out; help with bags, ask how the guests enjoyed their stay, etc. — to create an atmosphere of hospitality and good service. At check-in we didn't receive any of these pleasantries, although the receptionist was perfectly friendly. Perhaps there was no one available to assist anyway, which in itself needs addressing.
2. In the restaurant give a menu to each guest at the table: two people having to share a menu is unnecessary, inconvenient, and wastes time when ordering.
3. Breakfast might be a lot easier if the cereals, juices, milk, fruits, pastries, etc. were laid out buffet-style, rather than brought on request. This makes ordering easier and cuts down on the waiting and serving time.
The hotel is best avoided at the weekend if there's a club function. The facilities and staff are likely to be stretched and the hotel will be very noisy.
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- Also Known As:
- Fingle Glen Golf Hotel Tedburn St. Mary, Devon