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“One of the best situations in the UK”
Review of The George Hotel

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The George Hotel
Ranked #1 of 1 Hotels in Chollerford
Kelso, United Kingdom
Level 5 Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“One of the best situations in the UK”
Reviewed 23 October 2013

We had a recent short break here. We have stayed several times here from the days it was a Swallow Hotel. Today it is a bit tired. For all we had an upgrade to our room (newly decorated and with new furniture) the bathroom was in need of refurbishment. The fittings had once upon a time had a gold finish. This was worn away, leaving a not very good impression. Nevertheless the hotel was full and its situation beside the River Tyne is magnificent. Food was reasonable not fine dining more like school dinners chosen from a type of menu you would expect in a fast food chain. It did however change daily, unlike in many hotels today.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phoenix021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeorgeChollerford, Manager at The George Hotel, responded to this review, 26 October 2013
Thank you for taking the time to leave a review regarding your stay at the George Hotel. Some of our rooms have indeed been refurbished and this is an ongoing process. I am sorry that the food was not up to your expectations; I have received good comments recently so I am shocked to hear your comments regarding school dinners and fast food restaurants. I certainly never had food that good at school! However I shall take your comments on board and discuss them with the Head Chef. Once again thank you for taking the time to leave a review.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (258)
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English first
Colne, United Kingdom
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 October 2013

I remember this hotel from many years ago and was a little disappointed to find that it was not as I remember it. The hotel looks and feels tired but the room was clean and comfortable with a pleasant view across the gardens. Dinner was average and the staff in the dining room were warm, friendly and efficient.
Overall, a great location when visiting Northumberland and great value for money with the deal we got. You get what you pay for and for a one night stay I would use The George Hotel again.

Room Tip: Try and book a room near to the main facilities. It can be a bit of a route march from some bedroom...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nowscreening
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeorgeChollerford, Manager at The George Hotel, responded to this review, 26 October 2013
Thank you for leaving a review, we do take the time to read and respond to all of our reviews. We are always trying to improve the hotel, and comments on here are very helpful for that. I am glad that you enjoyed the facilities at the George Hotel and we look forward to seeing you back in the future.
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Scotland
Level 6 Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 21 October 2013

Having stayed at a Coast and Country hotel before, I am on their mailing list and got a mailer with a good offer on an Autumn break with a bottle of wine thrown in. And having stayed at a Coast and Country hotel before, I had a good idea of what to expect - a mid range hotel, maybe a bit tired, popular with coach tours and a more mature clientele. And that's pretty much what I got.

I was put in room 305, a large, comfortable single room. The view was to the front over the river, but unfortunately over the roof of the restaurant. The bathroom was large, with period fixtures and fittings. Dinner was pretty much what you would expect on this kind of dinner deal - choice of about four starters, main courses and desserts, but you had the option to upgrade to one of the A La Carte options. The main courses were a bit like any mass catering - like a wedding or a conference. On the second day I upgraded to the cheese board for dessert, which was the best move I made - fabulous. There is a small cocktail bar, with a couple of adjacent lounges - one featuring a large TV where people were seated watching Coronation Street when I arrived. After dinner I chose to sit at the bar, where Michael the barman was very friendly.

The hotel gardens overlooking the river are lovely and it must be wonderful to sit there and enjoy a glass of wine on a summer's day. The main attractions in the immediate area amount to walking around some of the Hadrian's Wall sites. I did some googling before I went, and settled on a lovely six mile walk from the hotel, along a stretch of the Hadrian's Wall path, up to Fallowfield and Written Crag, and back down via the very pretty village of Wall (where a couple of pints in The Hadrian Hotel went down very well).

On returning to the hotel, I checked out the leisure facilities. Good sized pool, Jacuzzi, Sauna and Steam Room were just the job after my walk. But the facilities are desperately in need of some TLC. About one in three of the lockers in the changing rooms worked, and a lot of doors on cubicles in the changing area didn't close. It's difficult to put your finger on what the issues with the rest of the facilities was - it didn't feel dirty or dangerous in any way, just tired.

I have to comment on the fact that many reviews mention squeaky floorboards. This is true in the old, original part of the hotel. The room I was in was right next to the stairs down to reception and restaurant, so therefore I had the passing traffic from the whole corridor at breakfast time. Yes, it was a bit noisy, but that's part of the character of the hotel. A bit of common courtesy from people not talking at full volume to each other while passing other people's bedrooms at 8am wouldn't go amiss, but that's not the hotel's fault.

All in all, it was perfect for what I was looking for - a wee solo break with some walking and relaxing, and great value. I have a feeling I will be back.

Room Tip: If you don't want squeaky floorboards, ask for a room in the new extension.
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  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DDootsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeorgeChollerford, Manager at The George Hotel, responded to this review, 26 October 2013
Thank you for taking the time to write such a positive review, I am delighted that everything was to your liking and the staff were able to accommodate your needs.
I will pass on your positive comments to both staff and management who I know will be delighted that we have another satisfied guest.
We do look forward to seeing you at the George Hotel again in the near future.
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lancashire
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 October 2013

after reading some reviews I was a little worried, but things were not so bad at all.
On arrival we were made very welcome and soon in our standard room, the room was clean and tidy with a few tiny faults but im easy going enough to ignore these,
food in the evenings was fine and always tasty , with a fairly good choice, breakfast was good also. the staff were always willing to help and advise .

Room Tip: river view is the best
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeorgeChollerford, Manager at The George Hotel, responded to this review, 26 October 2013
Thank you for honest review, We are glad you enjoyed your stay and we look forward to welcoming you back at the George Hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 October 2013

We stayed at the hotel for a night, and have been in several times for dinner/snacks.
Every time we have gone in for food there has always been some sort of issue: The children's menu is limited
The vegetarian options even more so, and when I asked for something different this was a huge issue.
The rooms need some serious TLC, especially the bathroom.
We sat in the bar once for twenty minutes before being served by a very bored looking, rude barman.
The grounds are stunning, the river being close by and the gardens are well tended.
In all, very sad and I will not be returning for a stay or otherwise.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eleanor F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeorgeChollerford, Manager at The George Hotel, responded to this review, 26 October 2013
Thank you for taking the time to leave a review, I have checked the children’s menu before writing this and I believe there are ample choices on there. Vegetarian wise there is at least one different starter and main course option each evening, non vegetarian’s even tend to eat these dishes and praise them so I do find your comments quite disheartening. If you do ever decide to come into the hotel for snacks again and have any issues with your food, please do not hesitate to come and see management and we shall deal with the issue, unfortunately there is nothing that we can do this far down the line. Once again thank you for your review
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Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 September 2013

Stayed with my wife and elderly aunt. Her room had energy saving lights and was dark and dreary. Our room was quite large and not too bad. Toilet seat will fall off soon.(normal light bulbs)
The food is fair but the evening meal was spoiled by the foreign waiter not writing down correctly steak medium to well done and we got raw to lightly done. They did another,but the course was not as enjoyable as we waited for a new meal to be cooked.
However the main serious complaint was that the hotel is used by Shearings Coaches. We were woken at 5.40am as they made their way down for breakfast over about half an hour, then they drifted back. So no more sleep. Some were talking, the floors creak and the fire door slams shut.
Why can't they put the coach people at the end of the hotel nearest to the dining room? Or not have early departures.
Hotel rooms are off a main corridor which passes through many doors and the floors creak badly outside one room.Cannot recall the number but don't stay in that one it would be dreadful. There is only one way to reception & dining room and it's down the main corridor, unless you go outside.
Reception can be abandoned and I gave up waiting once.
So not a good place to stay,maybe one night might be ok but not two as we did.
It's a serious shame as the site on the river with the old road bridge is really good. The manager on the bad morning was very understanding but he was temporary. He said the coach party were off to London.Hope they made up for their early rise.

Stayed September 2013
Helpful?
Thank Salmonfisherfrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeorgeChollerford, Manager at The George Hotel, responded to this review, 26 October 2013
Thank you for your review, I am sorry that the minor mistake from our waiter ruined your evening meal. Shearing’s Holidays Coaches do indeed occupy some of our rooms Monday to Friday, However I do not agree that they should be treat any different to a guest that drives to the hotel them selves. Unfortunately when the coach guests are departing and have a long journey they do tend to have breakfast early on the Friday morning. I can not recall any breakfasts ever being at 0540am however. The earliest is usually 0600 onwards. I am sorry that you felt the desk was abandoned for 20 minutes; I certainly shall investigate it as that is not acceptable. Once again thank you for your review, we do read and respond to all our reviews.
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United Kingdom
Level 6 Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 28 September 2013

Overall we enjoyed the stay. We went without great expectations, having stayed at a Coast & Country/ Shearings/Bay hotel in Torquay...this hotel was better. I would put it at 2-3 star. The price was OK. We had DB&B. Potions not huge but adequate and edible. Room 320 was OK. Large room, with 2 windows overlooking garden and river....lovely view. General upkeep lacking, window catches not working, shower head needs descaling and cleanliness a little ropey but bedding and towels...lovely quality and clean. The furniture in the bedroom seemed too small and a bit basic! Def needs something to put your case on. If a designer was paid to design the colour scheme and furnishings they need to ask for a refund.! LOL! Lovely staff and great location. Quiet in night except for an owl. Yes, overall we enjoyed our stay and would go back but only with an upgraded room with a view.

Room Tip: Room 320 large with a river view... comfy beds
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ances2rsearch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeorgeChollerford, Manager at The George Hotel, responded to this review, 26 October 2013
Thank you for your honest review. I am glad you enjoyed your stay at the George. Room 320 in my eyes has one of the best views in the hotel. The shower heads have recently all been descaled I am sorry that they were not done before your arrival. I shall take your comments regarding the room onboard. It is a very quiet area and I am fortunate enough to live near by so I hear that owl quite often!! Once again thank you for your review.
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Additional Information about The George Hotel

Property: The George Hotel
Address: Hexham, Chollerford, Hexham NE46 4EW, England
Phone Number:
Region: United Kingdom > England > Northumberland > Hexham > Chollerford
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Chollerford
Price Range (Based on Average Rates): £
Hotel Class:3 star — The George Hotel 3*
Number of rooms: 43
Official Description (provided by the hotel):
Set in a beautiful river front location, just five miles from the market town of Hexham, the George at Chollerford is a historic building dating back to the 1700's renowned for its fine food and hospitality. It is great to have such a history behind the hotel as we feel we are doing an excellent job of keeping the tradition going, but we have also spent a lot of money upgrading a number of facilities in the hotel including the leisure club, with its swimming pool and gym, situated west of Newcastle we are in ideal spot for walkers, history buffs and gardeners alike - you will be spoilt for choice. The hotel is a perfect retreat in a location that we consider to be one of the most relaxing in Northumbria. ... more   less 
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Also Known As:
George Hotel Chollerford
George Hotel Hexham
The George Hotel Chollerford, Northumberland

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