After reading a number of other reviews its fair to say my partner and I had some concerns about our two night stay at the Hotel, unfortunately these were to be confirmed. We were allocated room no.120, which comes with stunning views of the river and garden, however, the decoration leaves a lot to be desired and in need of an update (wallpaper coming from the walls). Whilst we walked along the corridor on arrival we had a feeling of the cold, however, we thought that once we got into the room this would be a different case, how wrong we were!!!! As we entered we realised it was even colder, with the radiators being lukewarm at best. The corridors had a stale smell, which resembled dampness, this maybe understandable given how cold it was. I have to say at this point that this was the annex part of the hotel (back of the hotel) and was the only part of the hotel that appeared cold. The corrdiors in the main building were very warm and the rooms were most probably indicative of this. However, back to room 120, we should have on refection requested a change of room immediately, particularly as we had a baby with us but we thought maybe it would warm up later in the day. After a nice meal at the hotel. a nice quiet drink, it was back to the cold room to sleep???? Well, this would have been fine if the baby had of been warm enough. We had to bring our baby into bed to warm him up.
Things got no better the next day when we discovered we had no fresh towels and the ones we were using were the ones we'd used the previous day, which had simply been neatly folded and presented for use again. The towels were still damp and through the lack of heat in the room made it impossible for them to dry.
Coffee/Tea making facilities - yes they were there, but when we attempted to make a brew on the second day we discovered that the cups had mearly been rinsed and placed back for use with the coffee still evident in the cup and saucer.Obviously we had no drinks at this point.
Leisure - On the plus side we enjoyed the leisure facilites, the pool, sauna and steam room are well maintained, lovely!
We stayed on a two nights dinner bed and breakfast deal and found the food to be of a good standard, and altough our first morning at breakfast went without problems, on the second morning we waited 52 minutes before being served our breakfast after the order had been taken. It must be stated, however, that while the restaurant staff worked very hard there appeared to be no stucture or organisation, with the waiters/resses attending to all tables, not knowing what had been done or vice versa, hence the breakfast service on our second morning resembled something from Fawtly Towers!!!!
Overall, we enjoyed our stay, but this was merely down to the banter with the staff who were very accomodating.
One last point of interest - this may be classed as 3 star accomodation, however, no questionnaires were made available, and if we had not of complained at the end of the stay the hotel would not have known our concerns. I wonder who it is who assesses the star rating?????"
- Official Description (provided by the hotel):
- Set in a beautiful river front location, just five miles from the market town of Hexham, the George at Chollerford is a historic building dating back to the 1700's renowned for its fine food and hospitality. It is great to have such a history behind the hotel as we feel we are doing an excellent job of keeping the tradition going, but we have also spent a lot of money upgrading a number of facilities in the hotel including the leisure club, with its swimming pool and gym, situated west of Newcastle we are in ideal spot for walkers, history buffs and gardeners alike - you will be spoilt for choice. The hotel is a perfect retreat in a location that we consider to be one of the most relaxing in Northumbria. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Odigeo and Priceline so you can book your The George Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- George Hotel Chollerford
- George Hotel Hexham
- The George Hotel Chollerford, Northumberland