Warning: I try to keep my reviews brief, but after each visit to IBG Rose Hall, there's always so much to share! Read on...
My mom & I spent 3/10-13 at IBG Rose Hall, our third visit in a calendar year. Again, we had a wonderful time!
Once again, I booked our trip through Mark T @ TripGuy (awesome travel agent!). We took the 6:00 a.m. non-stop flight from Philly. We arranged our own private transfers prior to arrival & were greeted with a smile by our driver, Dwane Braham, who provided transportation for us on our two previous trips (reasonable, professional, ask for him by name as you exit the airport...) We took the 15 minute ride to the Grand, and arrived just in time for breakfast!
Shevenie & Katrina checked us in quickly. Our room wasn't ready, but we left our bags with the bellman and enjoyed breakfast at our favorite spot: Port Maria, the beachside open air restaurant with gorgeous views & lovely breezes. Michael, our server, took excellent care of us. (he has a really unique way of pouring champagne!) Angie, who kept things tidy around the restaurant, greeted us each day with a warm 'hello' & a smile. Sous chef, Natalie, remembered us from our previous trip (Nov. '11) and greeted us with a huge smile & warm hugs! Her fellow chef, Dameon, did something extraordinary for us: we requested Jamaican ox tails, a local favorite, but none was available. He arrived at the resort at 4 a.m the following day and prepared ox tails just for us!! And more on the following day!! And they were finger-licking good!! Ox tails, jerk & curry chicken for breakfast?! Absolutely! We can eat pancakes & omelets at home! Many thanks to Dameon, Natalie & the entire kitchen/service staff at Port Maria!!
On Day #2, front dest manager, Natalie, was able to upgrade us to an oceanfront suite; the view was breathtaking! (Thanks, Natalie!! Mom was delighted!) Our butlers, Okeen & Wheeler were very attentive and always checked on us, even looking for us by the pool, to see if they could assist us in any way. We normally sit on the beach, but this time we decided to try something different and relax by the pool. Very nice! The two 'soccoristas' (lifeguards) Alex & Basil were so pleasant & helpful. They were vigilant; we felt completely safe leaving our belongings by the pool while we enjoyed lunch each day.
We ate at the Italian, the Japanese (thanks, Sasha-Gay!) and the Gourmet (thanks, Elvis!) ~ all were very good! Our bartenders, as always, served up great cocktails: 'Morris Day', Vaughn, Clive & Ardley (Buffalo Soldier!).
The Lobby Bar was the 'go to' spot after dinner; very classy & enjoyable! We only saw a small part of one of the nightly shows, Boogie Nights, but the Star Friends, as always, did a wonderful job! Davia 'the Diva', Tinkerbell, Stally, Lucky, Ryan & G-Money made us laugh out loud each day! They all work VERY hard to ensure that guests are having a great time. We miss you guys already! Mom & I visited the disco on this trip. In the past, the smell of cigarette smoke was overwhelming. But, the new 'no smoking in the disco' policy was a welcome change. We enjoyed a variety of good music, including mom's favorite disco music & even hit the dance floor! Lots of fun!
Upper management was much more cordial toward guests on this visit. In the past, they seemed aloof and somewhat haughty, but this time we were greeted with a smile & asked if we were enjoying our stay. Another welcome improvement.
Travelers have a choice in accommodations in MoBay (Montego Bay) but nothing can compare to the IBG Rose Hall. The entire staff, from upper management to the chamber maids, do their very best to make guests feel welcome, as if they're part of the family.
IBG Rose Hall is our 'home away from home' and the staff is our 'family'. As soon as the wallet allows, mom & I will be 'going home' soon!
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay