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“Best Jamaican Vacay Ever!!!!”

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Iberostar Grand Hotel Rose Hall
Ranked #1 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Essex, MD
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Best Jamaican Vacay Ever!!!!”
Reviewed 25 July 2013

I stayed at the Iberostar Grand 7/18-7/22. I booked the trip with Lisa Zwissler from Beach Bum Vacation. She truly made the whole experience stress free, plus she gave me a better rate than Expedia, Bookit, Travelocity etc. Also as a result we were upgraded to Ocean Front from Ocean View, Thanx Lisa!!!!! The Grand was the best all inclusive experience I have ever had. I have stayed at the sister hotel Iberostar Rosehall Beach and the Grand is in a class by itself. The food was amazing. The buffet always had a Jamaican section with authentic Jamaican food. Also filet mignon, caviar, goat cheese,grilled lobster, oysters etc truly amazing food. What really made the experience wonderful was the staff. I can't remember all their names but Ray the butler and Denton the waiter stand out for their exemplary attitude and service, they are truly a asset to the hotel. What ever u want they seem to anticipate your needs. If u do ask for anything u get it right away. My boyfriend wanted a bottle of Hennessy and I wanted a bottle of rum cream within 10 mins we received it from our butler. The service is wonderful here, if your glass is almost empty it gets filled. You never have to wait like other hotels. We had a couples massage, wrap, facial at the spa which was such a wonderful experience.The only issue I had was the fact that I only booked the trip for a 4 night stay. I will be booking another stay at the Iberostar Grand. Can't wait to go back.

Room Tip: Book with Lisa Zwissler from Beach Bum Vacation
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
10 Thank Jamaica_Beach_Bum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, 31 July 2013
Dear guest,

Thank you for such a pleasant review. It is always wonderful to hear that we were able to surpass expectations and give a memorable vacation experience. We thank you for your comment about our staff, and are proud that Denton & Ray have left such a positive impact on you. We do hope that you choose to spend another vacation here with us, and would be more than happy to assist with any requests you might have prior to your arrival.

Quality Manager - Iberostar Jamaica
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 July 2013 via mobile

My husband and I visited the grand in a meticulous way but we were in for a surprise. Just a couple minutes drive from the airport sipping red stripe until we meet our destination.
The iberostar grand rose hall is a majestic property.upon arrival we were given mimosas and cold towel.
Upon arriving to the room our butler leon was already in the hallway waiting for us.he introduced himself and welcomed us with a warm heart on behalf of the hotel and how appreciative he is that he will be our butler and he called it a 'privilege' he even got our attention more when we smelled his cologne(issey miyake sports) which is our favorite.
He gave us our orientation and he catches every word with his pen onto the paper.during our orientation we noticed he kept a balanced eye contact between my husband and I which was very professional.
Leon booked our dinner reservations,stocked our mini bar,ironed our clothes,gave my husband shoe the best shine,booked our spa,booked our golf and a lot more.
On our first two nights we didn't have a reservation(not his fault) and he got us in those two nights he just told us to be prepared just in case we got in and that's what we did.we went to Dunns river falls and we were back by 6 only to find out that our bath was drawn with rose petals and champagne awaiting us and I had to cry.
On our final night he took the rose petals bath to another level this time with candles origami cheese cake and chocolate tart.we stayed in Mexico before and never before a staff has showed so much attention to detail and keeping on his promises.he is such a charming young man and am sure am not the only one who noticed.
The food at all four a la cartes were so great for an all inclusive property.
The housekeepers did a superb job everyday.
The bartenders were great and so did the servers in the restaurant.we also wanna give Kimberly and Jodene the concierges a big shout s/o.
The entertainment staff was a bit annoying but they were polite.room service was punctual and the food was surprisingly hot.
I also want to mention barrinton at the front desk and ofilia at the gourmet.
The rooms are beautiful with a large balcony with a swing on it.
We will definitely go back and we gonna spread the word on our blogs and SM sites.i am still thinking of drinking rum in the swim up pool everyday, we gotta go back.

  • Stayed June 2013
    • Value
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    • Rooms
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Helpful?
3 Thank marchnerda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, 31 July 2013
Dear guest,

Thank you for such a majestic review. We are thrilled that you were impressed by our staff and service, and appreciate you taking the time to share this. Our staff do also take the time to read these reviews, and I am sure that your comments and feedback will be truly inspiring for them. It would be our absolute pleasure to serve you once more, and we await that second opportunity.

Quality Manager - Iberostar Jamaica
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San Diego, California
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 July 2013

My husband and I just returned from our amazing vacation at the Iberostar Grand in Jamaica. We had an absolutely wonderful time! The resort is beautiful and we spent 6 relaxing days and 5 nights enjoying our large, lovely ocean view room, swimming in the calm, clear water of the Caribbean Sea and 3 great pools, as well as eating way too much in the nice restaurants. The staff was very friendly and the service was great...the nightly shows were fun and the entertainment staff was amazing, and very talented! Our favorite restaurant was the Italian, make sure to ask for Karim as your waiter, he is awesome! We have been to many all inclusive resorts...Excellence in Punta Cana, Sandals in Montego Bay, Beaches in Negril and Turks and Caicos, Moon Palace in Cancun, and Secrets Maroma Beach...up until this vacation our favorite was Secrets, but it is now the Iberstar Grand Rose Hill! We did love Secrets, but since we are not twenty-something anymore, we felt more comfortable at the Iberostar where there was more age diversity. It was a perfect romantic vacation that we will never forget!!

Room Tip: We were in room 6415 on the top floor with a beautiful ocean view.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, 31 July 2013
Dear guest,

We are grateful for the time you have taken to share the experience you had with us. It is very flattering to hear these comments, and we are glad that you were able to relax, be comfortable, and at the same time have an enjoyable stay. We would be honored by the opportunity to welcome you again.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 July 2013

Mitch@tripguy.com was extremely helpful in planning our trip, making dinner reservstions ahead of time, and being attentive to details!
Food was better at some meals than others. Breakfast was best. Alot of choices at all meals.
Evening shows were a bit cruise like as oppposed to genuine reggae bands. was fun none the less! Great waitress service on the beach!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank peacelovetravel180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, 31 July 2013
Dear guest,

We appreciate the time you have invested in writing this review, and we are thankful that you were satisfied with the overall service. For the evening entertainment, we do try to be diverse in an effort to appeal to the taste of our different types of guests, thus the different types of shows. We do however have a show themed “Reggae Nights”, which is authentic Jamaican music and dancing, as well as another called “Jamaican Roots” which gives knowledge of Jamaica’s history through song and dance. We hope that if you decide to return, you will have the opportunity to experience these shows.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paoli, Pennsylvania, USA
1 review
Reviewed 24 July 2013

This resort will exceed your expectations! The resort is beautiful, a short ride from the airport, the staff is friendly and helpful, the food is very good, and the rooms are well taken care of. I've recommended the resort to all of my friends.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank wejmaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, 31 July 2013
Dear guest,

Thank you for the kind comments that you have shared about us. We are happy that you were satisfied with the food and cleanliness, and appreciate you sharing your experience with everyone. If you or any of your friends decide to visit, please feel free to contact us @ pr.grand@iberostar.com.jm We will be glad to assist with any details that will make the experience even more enjoyable.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 July 2013

My wife and I travelled to Jamaica for the first time in celebration of our baby girl, due to arrive in the Fall. Having never been to this island before, and knowing this was our last shot at a "solo" vacation for some time, we wanted to do things right; and Iberostar Grand Rose Hall delivered in every way imaginable!

We arrived around 11:00 and our room was obviously not ready, given the 3PM check-in time. The staff was still able to get us into our gorgeous suite shortly after noon. We enjoyed the tail end of the buffet breakfast overlooking the beach, and before you knew it, we were in our rooming changing into bathing suits, ready to enjoy the amazingly blue Jamaican ocean.

Kevin, our daytime butler for most of the stay, was awesome. We were really just looking for a relaxing time and didn't need too much, but he was more than willing to help us with anything and everything. I had previously booked the pillows, essence, and dinners online so that was definitely some of the experience we took away from him, but still Kevin delivered awesome service throughout.

The pools were perfect and we stayed mostly in the activity pool without the volleyball net. Swimup bar looked awesome, but being that my wife couldn't drink we just avoided it. Definitely participate in the water aerobics with Kiki, Shortcake, and Peter. We waited too long to try it out which is a shame because it was a lot of fun. Even if you think you just want to chill by the pool and do nothing, you should try this out. The waitresses were always there to bring a fresh drink with a smile!

The food was beyond exceptional. Each of the restaurants was delicious, with the gourmet (French) being our favorite. Shoutout to Chevy for making the best pancakes I have ever tasted! Anthony also took amazing care of us, always with generous portions on the beach and his delicious afternoon cake cart. Liquid sunshine!

The room was fantastic. One of the best showers I have ever seen! The orange and cinnamon essence is amazing. Just like the one they have down in the lobby. I'd love to know what brand they use so I can buy it at home. One tip for in the room - if you have the A/C on, do not leave the balcony door open, even for a minute! Humidity will take over and everything will be soaked. You can close the door and the A/C puts everything back to normal in time, but best to avoid this.

Outside of our two week honeymoon in Hawaii, this was the best trip I've ever been on. We are already thinking of going back to the Resorts end once the rest of the family is here and we can no longer stay at the Grand. Don't hesitate to book your trip because Iberostar Grand Rose Hall lives up to the hype, and then some!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank schecke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, 28 July 2013
Dear Guest

Thank you for sharing the details of your vacation. We are pleased to know that we were able to deliver the service you expected and gave you the “Grand” experience. It gives a proud feeling to read reviews such as yours, and it is also very motivating for our staff. We wish you all the best with the newest addition to your family. Our sister properties, Iberostar RoseHall Beach, and Iberostar RoseHall Suites, would appreciate the opportunity to welcome you and your new baby girl. Maybe you too will revisit the Grand in another couple of years.

Quality Manager - Iberostar Jamaica
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Massapequa Park
Level 4 Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 July 2013

Everything from location, beach and quality of service was beyond expectations. Food in restaurants good but not great but food at beach parties very good ! Would go back again!! Rooms beautiful with amazing views. Staff can't do enough for you. Beach just beautiful with great service right on beach. Don't miss pirates party!

  • Stayed June 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cindergal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, 28 July 2013
Dear Guest

We appreciate the time you have invested in writing this review. We are happy to have been able to satisfy your vacation needs. We do hope to have made a lasting impression and that you will return to spend many more vacations here with us. We would love to give you a new experience especially with our food. We are very flexible and aim for 100% guest satisfaction. Our chefs would be more than willing to facilitate your particular taste when preparing the meals particularly in the A La Carte restaurants, since these meals are made to order. Please feel free to contact us before your next arrival so that we can assist with configuring your stay.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Grand Hotel Rose Hall

Property: Iberostar Grand Hotel Rose Hall
Address: Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Rose Hall
#1 Spa Hotel in Rose Hall
#1 Top resorts Hotel in Rose Hall
#1 Green Hotel in Rose Hall
#1 On the Beach Hotel in Rose Hall
#1 Family Hotel in Rose Hall
#1 Luxury Hotel in Rose Hall
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Iberostar Grand Hotel Rose Hall 5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Iberostar Grand Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Hotel Montego Bay
Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay

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