Great food especially the japanese restaurant and the dinner buffet. Excellent beach service. Friendly staff all around except at front desk - they were not very helpful or friendly. Nightly shows are fun and the entertainment (Star Friends) work hard to make it fun. Definitely try the yoga -- instructor is fantastic. Butlers are great and will do whatever they can to make it a great stay. Your job is to be very specific about what you want from the butlers. Tell them what refreshments you want, if you want a bubble bath set up, if you want different or more pillows etc and they will take care of it promptly and with great politeness. Beach is clean and has nice sand but no shells. No snorkeling from beach as there are no fish. We saw a total of eight fish and one sea urchin in a week. If you want to snorket, take an excursion. My less than 5 rating is due to some maintenance issues and the spa. We had some issues after a heavy rain with rain water coming in from the ceiling light in our bathroom. Maintenance fixed it while we went to dinner so that was great but it was surprising to see that the construction is not as sound as one would hope. The spa was sub-par. I've been to many luxury hotels and spas so I have pretty high expectations and this spa did not even come close. Locker room is just that and nothing more. No towels or toiletries in the locker room. Lounge area had no amenities or snacks. No soothing spa ambience of any kind. Also, they give you robes but no slippers and no towels. If you want a towel you have to go to the gym and get one. Lack of slippers made me question the cleanliness. Massage was good but the room needed some work--peeling paint, walls gouged from moving furniture and a slightly musty smell. For the cost of the service, this was a waste of time and money.
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay