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“Mother/Daughter Trip - Worth EVERY Penny!”

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Iberostar Grand Hotel Rose Hall
Ranked #1 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
North Bay, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Mother/Daughter Trip - Worth EVERY Penny!”
Reviewed 1 March 2014

We cannot say enough good things about this resort. From the second you arrive (only a short drive from the airport), you feel like you aren't even in the real world. The staff greets you as you come off the bus with big smiles on their faces and escort you over to the front desk to check-in, along with giving you a cold towel and a welcome mimosa. Check-in was a walk in the park and the front desk staff are absolutely incredible. From there someone escorts you to your room and shows you where things are along the way. There is a concierge available for each floor, and each room has a designated butler (think he is assigned to part of the area of the floor you are located on). Our butler Stephen is (I am writing this from the room right now) INCREDIBLE! He came to introduce himself to us a few moments after we settled in and gave us a quick briefing on the service he would provide, and he really has gone above and beyond, so far as to notice that I had a sunburn and returning shortly after with a full bottle of aloe vera at no charge. He also has put in to have a cheese tray delivered to our room every night at 5:00 as a snack in the afternoon along with the makings for our own mimosas! As of today (3rd day) we have had it delivered each evening.

As for the rooms themselves, also stunning! Huge rooms with large bathrooms and tons of closet space (what woman doesn't like that!?). Always incredibly clean, the housekeeping staff is wonderful and does such a good job. They have come by in the evening to make sure we have everything we need. Always quick to say good morning and put a smile on your face!

The beach is wonderful as well, have had no problem getting lounge chairs by the ocean or the pool. The water is clear as day and incredibly warm and the infinity pool(s) are beautiful! The pool staff and entertainers are a joy to have around throughout the day.

We just really can't say enough about this resort and are sad we have to go home next week. We are already planning our trip back for next year along with a few other family members! ABSOLUTELY WONDERFUL, if you are coming to Montego Bay this resort is a must stay.

Would also like to note that Helen with Air Canada Vacations here at the resort is absolutely wonderful and is here every day at the time she said she would be to book any excursions and answer any questions needed. This is our 6th all inclusive vacation and this resort outshines all the others by a long shot! Would recommend to absolutely anyone! *note I did not rate children activities as this is the adult only portion of the three Iberostar Resorts on this property.

Room Tip: Choose a room that is not on the ground floor if you are going to be getting an oceanview/front room...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
2 Thank Jenn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, 4 March 2014
Dear Guest:

Thank you for your heartwarming review of our property. We have noted that you have been exceptionally pleased with our butler service, rooms, beach, and staff in general. Such comments are rewarding to our team who work tirelessly to ensure that each of our guests are satisfied. We were delighted to hear that you are already making plans to return with other family members. Our team looks forward to accommodating you again and invite you to email us at pr.grand@iberostar.com.jm regarding any special needs you might have. We hope you continue to think of us as your vacation “home away from home”.

Quality Manager - Iberostar Jamaica
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English first
New York City, New York
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 March 2014

Loved this place! Such friendly staff and really great food. The rooms were spacious and modern and the pools and grounds are really beautiful. The only cons I would mention pertain to the beach-- often times, the staff would walk along the beach and try to rally people up for games and activities. Although they were extremely personable and friendly, often times I just wanted to be left alone to relax on the beach rather than to be bothered daily about joining in activities. Just pretend to be sleeping when they walk by if you'd rather not be bothered :). The beach is very nice-- although it is a bit rocky and not the most beautiful caribbean beach I'd ever seen. We ventured over to the sister properties which you have full access to by staying at the adults-only side (Rose Hall) and found that there is no comparison-- the family resorts are far less modern and not nearly as nice. Overall, however, this resort is well-run and was a great adult-only getaway for my husband and I. We would definitely return as it is also super simple to get to!

  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank Blustin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, 4 March 2014
Dear Guest:

Thank you for your feedback. We were thrilled to hear that you found our staff, food and rooms to have surpassed your expectations. However, we would like to apologize for any inconvenience to your vacation that our entertainment staff might have caused you in attempting to get you to participate in activities. We invite guests who wish not to engage in activities, to inform us so that the Entertainment team can be made aware. We look forward to your return and assure you that we will endeavor to provide an even more memorable vacation.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 February 2014 via mobile

First and for most Thank you to the amazing staff at Iberostar Grand Rose Hall. I have never taken the time to write a comment on trip advisor, or anywhere else for that matter and i have travelled to so many countries and visited many chain hotels. But i had to stop and take a minute to write a few comments about this Hotel.
Do not dought for a minute when choosing this hotel, you are going to be spoiled i promise you. In every area in this hotel you will find a smilling face offering you the best service.
Every restaurant a la Carte was delicious. Buffet front or at the beach area was fantastic.
Our rooms incredible
The wonderful lady who cleaned our room, to our amazing private butler you guys rock. Anything we needed you were there.
All the waiters, barman and women you served the best drinks. The staff at the front desk you welcomed us like queens and kings. But before i go, a special Thank you to the wedding coordinator. My daugther Melanie got married on a Wedneday the 12 th of February the day of my bithday. Her mom, i have to say a million thank you s for organizing and planning this beautiful celebration, every thing you did before us arriving, to all the planning when we arrived, you made sure that my daughter had the best wedding a mother could ask for. The abundance of joy and hapiness which you and your staff gave us will be remembered for ever. This Hotel is by far the best Hotel i have ever been too. I recommend to everyone that it is worth every penny that you paid to go there.
Do not hesitate, you will not regret your choice. The Entertainement staff incredible
The activities the games the dancing, I even tried yoga for the first time, the instructor was incredible. Never felt so relaxed in my life after that session. The staff at the Spa and hair salon you took great care of us thanks.
So again Iberostar Grand you picked the right people for the job. And as of now I intend to try another Iberostar hotel for my next trip. After coming home to snow i just think back to our week in paradise. And smile that i was there in Jamaica at the very best Hotel Iberostar Grand Rose Hall in Jamaica. :)

Stayed February 2014, travelled with family
Helpful?
6 Thank Dawn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, 4 March 2014
Dear Guest:

Thank you for your heartwarming review. Your comments about our superb customer service and excellent wedding planning service will go a far way in motivating our team. Reviews like yours are very informative as they help us to assess the overall service that we are offering to guests. It was an honor to host your daughter’s wedding and we look forward to being able to host your family again soon. We look forward to welcoming you back in the near future.

Quality Manager - Iberostar Jamaica
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Kitchener, Ontario
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 February 2014

We are Caribbean junkies. Having stayed on almost every Island and visited many resorts we were drawn back as second timers to the Iberostar Grand Rose Hall. You can't ask for more friendlier, genuine staff who go out of their way to make sure your stay is a great one. From the grounds keepers, to the cleaning staff, to the waiters to the chefs to the entertainment staff they were all a pleasure to communicate with. The resort is very clean. The food is delicious. I am not a big fan of Japaneese food but did venture there for dinner. It was most delicious and entertaining as they prepared your food at your table. The beach draws you in with its beautiful ness and the warmth of the water. Whether you want the quiet of reading a book or soaking up the sun or the hourly activities there is something for everyone to do. We definitely will return! For anyone going ask for Kenisha. She is a beverage server on the beach and is one of the best.
As for a suggestion for the resort it would be nice to have some more outdoor lighting around the pool area in the evening. It would be nice to sit outside and enjoy the warmth and scenery.

  • Stayed February 2014, travelled with family
    • Value
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Review collected in partnership with Iberostar

Helpful?
6 Thank heather_clayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, 1 March 2014
Dear Guest:

Thank you for your heartwarming review. Your comments concerning our friendly staff, inviting beach and delicious food was very encouraging. The Iberostar Grand Rose Hall tries to ensure that we provide our guests with unique experiences that are so memorable they will look forward to returning. To this end, we were grateful to hear your high praises for all aspects of your stay. Please be assured that we have noted your suggestion for more lighting around the pool for guests who wish to sit outside. It is hoped that you will think of returning soon as we would love the opportunity to host you again in the near future.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halton Hills, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 February 2014

We extended a business trip and spent our 20th Anniversary get away at the Grand Rose Hall on November 27 to December 4 2013. We are seasoned travellers and enjoy 5 star service and quality and we were not disappointed with the Grand Rose Hall. From the easy check in, to the Butler service there was no attention to detail spared. The Butler staff was amazing O'Kiene and Glendon provided excellent service!! Kay Jay on the beach was excellent as well. The food was top notch, from the buffet to the a la carte. The beach, the activities, the water were terrific. I would highly recommend this hotel and would return.

Room Tip: Upgrade to Ocean View, you wont be disappointed!
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  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, 1 March 2014
Dear Guest:

Thank you for your uplifting review which will no doubt inspire our team. We have noted your comments about the efficient service of our Front Office staff, and attentive Butler service. Our focus at the Iberostar Grand Rose Hall is to offer the very best in personalized service and to meet the unique needs of each of our guests. To this end, it was delightful to hear that you found our food, beach, various activities and hotel in general, to be worthy of your high recommendation on this website

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario
1 review
Reviewed 26 February 2014

Have been at this hotel twice this year. January and again in February. Beautiful place! All the staff is excellent. The food was wonderful. Can't say enough great things about the Iberostar Grand hotel. I love Jamaica and have been going there every year since 2007 and the Iberostar is now my fav hotel.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank Ebee2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, 1 March 2014
Dear Guest:

Thank you for your heartfelt review which you have shared. Your comments will go a far way in encouraging our team. Reviews like yours also serve to remind our staff that giving first-class service does not go unnoticed by our guests. We look forward to your return and hope that you will continue to make the Iberostar Grand Rose Hall your vacation “home away from home”.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Labrador City, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 February 2014

We just got home from the most amazing vacation of all time, from the moment we arrived we were treated like royalty. The resort is absolutely beautiful, clean and amazingly well kept. The food was excellent and the a la carte restaurants are amazing , the japanese restaurant was by far my favorite, delicious food and a great show of culinary skill. The 24 hour free room service was awesome, i hade ceasar salad pizza and icecream every night. The beach was very clean , no rocks even the water was free of sea weed, just blue green water and white sands, every morning there was an employee out snorkeling picking up sea urchins. The attention to detail is incedible. But what made this trip so enjoyable was the amazing staff. A big shout out to my buddies at the swim up bar especially Jerry and Oneil, great guys , never waited more than 30 seconds for a drink. The activities organizers were awesome aswell, Kiki, Shortcake, the beautiful Stella, Tunda, Fresh, Peter, and last but not least my buddy Avion. They are all such genuinely good people, they work harder than anyone i have ever met, I love them all and can't wait to go back and see them again..I could go on forever about how amazing this resort was, not one bad thing to say about it. Thanks for an amazing vaction

Scott "beastman" Pynn fro Labrador canada

Room Tip: Japanese restaurant is amazing make reservations for the meal where they prepare it in front of you
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Scottpynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, 26 February 2014
Dear guest:

Thank you for your generous comments about our resort. We were enthused about your positive comments paid to our food, attention to detail and our staff. Such recommendations go a far way in motivating our team. Our Management and Staff looks forward to serving you again soon and hope that you will not hesitate to make us your Caribbean destination for all future vacations.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Grand Hotel Rose Hall

Property: Iberostar Grand Hotel Rose Hall
Address: Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Rose Hall
#1 Green Hotel in Rose Hall
#1 Family Hotel in Rose Hall
#1 Luxury Hotel in Rose Hall
#1 Spa Hotel in Rose Hall
#1 Top resorts Hotel in Rose Hall
#1 Romantic Hotel in Rose Hall
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Iberostar Grand Hotel Rose Hall 5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Iberostar Grand Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Hotel Montego Bay
Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay

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