We cannot say enough good things about this resort. From the second you arrive (only a short drive from the airport), you feel like you aren't even in the real world. The staff greets you as you come off the bus with big smiles on their faces and escort you over to the front desk to check-in, along with giving you a cold towel and a welcome mimosa. Check-in was a walk in the park and the front desk staff are absolutely incredible. From there someone escorts you to your room and shows you where things are along the way. There is a concierge available for each floor, and each room has a designated butler (think he is assigned to part of the area of the floor you are located on). Our butler Stephen is (I am writing this from the room right now) INCREDIBLE! He came to introduce himself to us a few moments after we settled in and gave us a quick briefing on the service he would provide, and he really has gone above and beyond, so far as to notice that I had a sunburn and returning shortly after with a full bottle of aloe vera at no charge. He also has put in to have a cheese tray delivered to our room every night at 5:00 as a snack in the afternoon along with the makings for our own mimosas! As of today (3rd day) we have had it delivered each evening.
As for the rooms themselves, also stunning! Huge rooms with large bathrooms and tons of closet space (what woman doesn't like that!?). Always incredibly clean, the housekeeping staff is wonderful and does such a good job. They have come by in the evening to make sure we have everything we need. Always quick to say good morning and put a smile on your face!
The beach is wonderful as well, have had no problem getting lounge chairs by the ocean or the pool. The water is clear as day and incredibly warm and the infinity pool(s) are beautiful! The pool staff and entertainers are a joy to have around throughout the day.
We just really can't say enough about this resort and are sad we have to go home next week. We are already planning our trip back for next year along with a few other family members! ABSOLUTELY WONDERFUL, if you are coming to Montego Bay this resort is a must stay.
Would also like to note that Helen with Air Canada Vacations here at the resort is absolutely wonderful and is here every day at the time she said she would be to book any excursions and answer any questions needed. This is our 6th all inclusive vacation and this resort outshines all the others by a long shot! Would recommend to absolutely anyone! *note I did not rate children activities as this is the adult only portion of the three Iberostar Resorts on this property.
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay