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“Wonderful and relaxing vacation.”

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Iberostar Grand Hotel Rose Hall
Ranked #1 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Reviewed 9 March 2014

We spent 7 days at Iberstar Grand Rose Hall. We were in room 5230. The view was breath taking. Our butler was Darwin. We were so touched how he remembered us and coming out to the beach to check on us. We didn't have to ask for shoes to be polished or a shirt to be iron Darwin already took care of it. Everyone was friendly and always said hello all levels of staff. We would recommend this resort if you want to relax and enjoy the beach. Our favorite restaurant was the Japanese. It was fun and the food was excellent. If I had one disappointment was the lack of the Jamaica culture and the gift shops were average. We did get brave and walk the length of the beach and visited the market sitting off the hotel property. The people were not pushy but was glad my husband was with me as they wanted you to go to their "stores". The drinks were very good. I would ask for something tropical and got to try a new drink each time.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Iberostar
Thank Tena L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 10 March 2014

Dear Guest:

Thank you for your generous review. Your comments about the scenic room views and professional service of our Butlers was very encouraging. We noted with pride too, that you considered our staff to be very pleasant. It was unfortunate that you felt our hotel lacked Jamaican culture, when we have so many entertainment activities that promote the culture of the island. We encourage persons to participate in activities, talk to staff and to take advantage of tours offered by the various Tour Operators – in order to learn about our country’s culture. Our team looks forward to hosting you again and trust that you will consider our hotel as your destination of choice for all future vacations.

Quality Manager - Iberostar Jamaica

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3,420 - 3,426 of 6,546 reviews

Reviewed 8 March 2014

This is absolutely the best vacation I have been on and I can not even begin to summarize the amazing experience! There was not one single negative element to our experience. Food was amazing, Room was outstanding and service was second to none! A big shout out to our Butler Steven for the stellar service and ever present excellent service standards!

If you are considering a vacation experience at the Iberostar Grand Rose Hall, think no more! Book it now!

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Iberostar
5  Thank ssoule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 10 March 2014

Dear Guest:

Thank you for your kind review. Your comments about our excellent food, rooms and service meant a great deal to us. Such comments serve to reward our team who work assiduously to meet the needs of our guests. We appreciate your wholehearted recommendation and hope that you continue to tell your friends and family about our hotel. We look forward to welcoming you back soon.

Quality Manager - Iberostar Jamaica

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Reviewed 8 March 2014

My girlfriend and I spent spring break at the Iberostar Grand Rose Hotel and we absolutely LOVED IT!!
Eion, Darwin, Tunder, Randy are just a few names that stood out to the customer service!! We celebrated every day as if it was our last, and guest services helped me surprise my lovely lady each and every day with special requests, such as balloons, chocolates, cakes, etc. We are saving up for the next trip.

  • Stayed: March 2014, travelled as a couple
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3  Thank JoseGumecindo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 10 March 2014

Dear Guest:

Thank you for your heartwarming comments. Your recommendation demonstrates that we give personalized attention to each guest. We were greatly inspired by the kind comments of our Bellmen, Butlers and Entertainment team – which will serve to motivate those team members. Our team looks forward to hosting you and your spouse again soon and hope that you will not hesitate to think of the Iberostar Grand Rose Hall as your “home away from home”.

Quality Manager - Iberostar Jamaica

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Reviewed 8 March 2014

This was our first trip to Jamaica and we had an amazing time. The resort itself was beautiful and well kept, but the staff definitely went above and beyond. Kiki from the entertainment crew did a great job getting everyone involved in whatever activities were happening that day- balloon darts, horseshoes, bocce ball, etc. It was great to see so many people relaxing and having an amazing time. Our favorite bartenders from the pool were Jason, Keiffer and Camrae- they would actually call you over to the bar to make sure you didn't need anything:) Jason also works at the night buffet, and went above and beyond with amazing service there as well- we were truly impressed with him!!!! The only negative thing I would say is that chairs are not readily available for the pool or the beach, so if you like to get up early and save a spot you would be in good shape, but if not you have to be lucky to find a chair:)

Room Tip: It is worth paying for the Ocean View.
See more room tips
  • Stayed: March 2014, travelled as a couple
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2  Thank bchapel83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 10 March 2014

Dear Guest:

Thank you for your positive recommendation of our resort and staff. Your specific comments about our efficient staff, various activities and friendly Bartenders were very encouraging to our team.

Please be assured that we have noted your complaint about the saving of beach/pool chairs by other thoughtless guests. Since our Management does not have a policy allowing guests to save chairs, we encourage other guests who are inconvenienced to remove the items being used to “save” the chairs. Such items should then be handed to the Pool Concierge, for the owners to be able to claim their possessions. Our Management does not expect guests to be in search of a beach/pool chair, while other guests “hold” chairs indefinitely without returning.

Our team looks forward to your return and hope that you will consider spending your next vacation with us.

Quality Manager - Iberostar Jamaica

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Reviewed 6 March 2014

Just returned from an amazing trip to Jamaica. This was our second time staying at the Iberostar Grand Rose Hall. We had a great experience particularly reconnecting with Peter and Brandon from the entertainment crew. They made our stay even more enjoyable! It was like returning home.

  • Stayed: February 2014
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5  Thank Carter812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 7 March 2014

Dear Guest:

Thank you for sharing your very generous review. Your thoughtfulness in informing us how your vacation was, means a lot to us. Your comments about our friendly Entertainment staff and your memorable stay will also serve to inspire our team members. We look forward to being able to welcome you back and hope that you will not hesitate to return.

Quality Manager - Iberostar Jamaica

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Reviewed 6 March 2014

If you travel to Montego Bay choose this resort. Especially if you are not traveling with kids. Friendliest staff !!. Love this place . Only negative is the beach and pool chair savers. We saw chairs in prime locations never used all day ,but guests had put their belongings on them.

  • Stayed: February 2014, travelled with friends
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Review collected in partnership with Iberostar
2  Thank slacker7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 7 March 2014

Dear Guest:

Thank you for submitting your review of our hotel. Reviews are helpful to our team, as they assist us in knowing how our guests view our service. For this reason, it was very comforting to learn that you considered our friendly staff the highlight of your trip. We agree that there is a problem with guests who thoughtlessly decide to “save” chairs. We encourage other guests to remove such items and hand them to the Pool Concierge. We regret that the issue of beach/pool chairs had created an inconvenience to you. Our team looks forward to welcoming you back and hope that you will not hesitate to return.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

The Iberostar Grand is the best resort I have ever been to, by far the cleanest resort I have ever stayed at.
The Staff definetly made our trip that much better than it already was,
Stephen our butler was awesome, we had champagne and orange juice waiting for us everyday at 6 when we were finished at the pool, also anytime I came up to my room I was always greeted by name to ask me if I needed anything or just to say hello.
Kiki, Shortcake, Thunda, Peter, Fresh and Stella are also awesome, they made us laugh even if we didn't take part in the games going on during the day!
Pool Bar - Avion, O'neil, & Keifer, he made awesome drinks, called it the Keifer special, as soon as my drink would be almost gone, he would be there to make me another or already started to make one for me even if I didn't ask for one! ( make sure you try one of these)
Jodi Kay was also one of the best, always made sure we were ok and she is so friendly!
The Rooms are nice and big, the bathroom with the two sinks worked perfect, the bed was huge and comfortable, and the patio was so nice and relaxing!
The food was delicious!
Overall we all had an awesome trip and we will definitely be back! Everything about this Resort is perfect!
Thank you!!

  • Stayed: February 2014, travelled with friends
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Thank Newfoundland86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 6 March 2014

Dear Guest:

Thank you for your generous review of our hotel. It was a great joy to have been able to host you. We were grateful to hear that our staff made your trip the resounding success it so obviously was. The comments you have made about our rooms, food and your overall stay will also serve to further motivate our team. We look forward to your return and hope that you will not hesitate to think of us as your Jamaican “home away from home”.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Grand Hotel Rose Hall

Address: Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Rose Hall
#1 Family Hotel in Rose Hall
#1 Green Hotel in Rose Hall
#1 Top resorts Hotel in Rose Hall
#1 Luxury Hotel in Rose Hall
#1 On the Beach Hotel in Rose Hall
#1 Spa Hotel in Rose Hall
Price Range: £314 - £709 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Rose Hall 5*
Number of rooms: 295
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Also Known As:
Iberostar Grand Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Hotel Montego Bay
Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay

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