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“"A SLICE OF HEAVEN"”

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Iberostar Grand Hotel Rose Hall
Ranked #1 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Smithton, Il.
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“"A SLICE OF HEAVEN"”
Reviewed 5 May 2014

The IBRHG lived up to my expectations as a top notch all inclusive resort. A beautiful property offering superb service for a reasonable price. Anybody who writes something otherwise attempting to confuse you, just may have had some bad luck. Or, perhaps has a behavior disorder. Nevertheless, the IBERO brand is very competitive in any area they exist.

My review today will critique an area of service that rarely shows up on this board. It will give divers that stay at IBRH, a perspective on Dressel Divers that service this property.
i was in for the 8:30 am dive, six days. These guys really have their ---- together. I was back to the dive shop before 10:30 each morning. This operation has a dock that allows you to step down on to their 200 hp boat that has tanks already on board at 200 bars plus. The captain, Albert, dropped us into the water at exactly the right spot so that we drifted down to the precise spot. Dive Masters/instructors, Colyn, and Marsha had correctly evaluated our skill set to enable us to always complete a challenging dive. Incidentally, my partner(Brian) and I didn't have to surface just because the first guy had exhausted his/her air supply. This Dressel operation is currently running at a top notch level. Believe me, I've had experiences with many other dive ops that didn't manage to deliver this type of service. However, don't expect to observe an overwhelming amount of critters while diving in this area. But, they do offer incredible wall dives namely "Big Drop Off" and "Devils Wall." Incidentally, utilize the electric carts to come and go to the dive shop. Mary will call your IRH resort for a pick up following your dive.

Room Tip: top floor, 5400 area facing out towards Montego bay with a great ocean view.
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
4 Thank nosweat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 6 May 2014
Dear Guest:

Thank you for your generous review. We appreciated your endorsement of our hotel’s customer service and value for money. No doubt, the dive shop will also be motivated by your recommendation of their service. You may also share your comments of the dive shop with their head office at info@dresseldivers.com. We look forward to hosting you again and hope that you will continue to think of the IBEROSTAR Grand Rose Hall as your “home away from home”.

Online Reputation Manager
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English first
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2014

Hotel was great. Top notch service across the board (bartenders, waitstaff, butler, etc...). Swim up bar was especially nice, with a great view of the beach/ocean. Minibar was restocked daily with whatever you wanted, be it soft drinks, alcohol, or other things.

Food was great everywhere in the Grand (even the buffets, which can tend to get funky after sitting out for a while). The sit-down restaurants were phenomenal, and it's hard to pick a favorite among them. You need to make reservations for them (easy to book them all on your first day), but what they don't mention is that the Japanese restaurant gives you the option of eating at the sushi bar without one; we did this and were directly waited on by chef Rayon, got to talk to the Sushi chef for the entire resort, and got to watch a couple of the chefs messing around practicing Teppanyaki tricks (some of it was better than the standard stuff they do at the regular tables, since they were far back enough to start playing with the sushi knife)

We had dinner at the Suites one night (we wanted Mexican), and while it was good, it seemed a half-step behind the Grand in quality. That seemed to be consistent throughout the Suites when compared to the Grand (we were allowed to basically go anywhere, but those in the Suites were not allowed over to the Grand), in terms of alcohol, food, decor... Not that the Suites were anything bad, the Grand was just really good. If you have the budget (and your group is all 18+) I highly recommend upgrading.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank 3cooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 6 May 2014
Dear Guest:

Thank you for your kind review. Your heartwarming comments about the service of our bartenders, waiters and butler service was very motivating to our team. Our team tries to ensure that we are meeting the discerning needs of our guests. It is also our hope that we can build lasting partnerships with our guests. We look forward to being able to welcome you back and hope that you will return in the near future.

Online Reputation Manager
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Los Angeles, California
Level Contributor
61 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 5 May 2014

Stayed here for a wedding and was very disappointed in the inconsistency of the service. There's butler service but he's not your private butler, he's also servicing about 20 (or more?) other rooms so plan ahead and don't expect prompt service. If you call the number for him, the concierge picks up and then has the butler call you. If you tell the concierge what you need, she won't deliver the message, she'll just have the butler call you so you can repeat it.

The butler was supposed to show us around the room and explain everything to us. That didn't happen. We called and it took ages for someone (the housekeeper) to show up with requested extra hangers and the supposed aromatherapy to get rid of the room's musty smell. The lamp in my mother's room was filthy, covered with dust, and in our room, the blowdryer was so disgusting, I had to wrap tissues around it to hold it.

They locked our keycards out of our room a day early, then blocked the wifi. Wifi is slow and also you have to keep logging in. My cousin upgraded his room and they called him at 8am the day before he was to check-out to tell him he had to leave the room. He had his receipt for the upgrade but because he didn't have receipt for the base charge for the room (which had been prepaid as part of the wedding package by the travel agent), they told him he had to leave the room and the new room wasn't ready. He packed his things and when he went to front desk to get his new room, they told him he didn't have to leave after all. How about a phone call to let him know?

Safes are so old you can't read the numbers or the writing on the keypad so you better have a good memory of what a keypad should look like.

Wines are mediocre and bartenders can handle only the most basic requests. How about a wedge of lime in a bloody mary? Don't go asking for cosmos or manhattans. Stick to beer or pina coladas and bright tropical drinks full of food coloring. Top shelf liquor is basically Grey Goose and Black Label. Sauza and Cuervo are the tequila brands. Someone said they had 1800 in 2013 but not any more.

Orange juice delivered to the room was freshly squeezed the first morning, and after that, from a box. Apparently, if you want fresh squeezed (even though the menu says "fresh"), you have to specify.

They tell you they don't have reservations for the specialty restaurants, but restaurants are always more than half-empty.

A few staff are friendly and helpful (front desk and lunch staff at buffet seemed to be the best), but the rest are generally sullen. Waiters in the specialty restaurants are generally not well-versed on the menu and don't know how to pour wine without spilling it on the glass, avoid touching your bread when putting your plate in front of you and knowing not to take the plate when food is still on it).

Buffet is actually pretty good, even though I hate buffets.

This is only what I can remember. There were lots of little incidents throughout our stay that left me shaking my head.

Cigar lounge is really nice but they had no Black Label and it took the bartender half an hour to get it.

Lots of entertainment options (table tennis, foosball, volleyball) and a games room for chess, darts, pool, etc. Lobby is beautiful and the restrooms in public areas are clean and spacious. Rooms are nice but dated and there's only one available outlet and you'll have to move the dresser to get to it. Or you can unplug the coffee machine and a few lights. Or leave your gadgets to charge in the bathroom. Sitting room furniture consisted of a desk and 2 chairs and a chaise lounge which in some rooms smells bad due to idiots in wet bathing suits sitting on them.

Nice big veranda but the fan on ours wasn't working.

This hotel made me long for the Celebrity cruise we just took, where our 170 sq ft stateroom felt so much more luxurious and well laid out and service was stellar.

The property is beautiful and has potential but truly, the staff don't seem very invested and maybe it's because they're not well treated by management, but whatever the story, the service doesn't match the luxury experience they're trying to create. The one standout was Shawna, who did our turn-down service every night. I never saw her but we came back to a nice fresh bed and clean bathroom every night.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Style_Buff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 6 May 2014
Dear Guest:

Thank you for your informative review. We regret that your recent visit did not meet your expectations. We apologize wholeheartedly for any miscommunication or inconsistencies with our service. Our management tries to create a relaxing and hassle-free experience for our guests. To this end, we encourage guests to speak with our Public Relations Manager, to communicate any areas of concern or dissatisfaction. It would have been our goal to ensure that we met your needs. Please be assured that these experience are not the norm and does not reflect our usual impeccable standards.

We invite you to email us at dir.grandrh@iberostar.com.jm with a copy of this review as we would like to discuss how we could encourage you to visit again.

Online Reputation Manager
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Bowie, Maryland
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 May 2014 via mobile

My husband and I went for our honeymoon and we had an amazing time! We were greeted with cool towels and mimosas. Our room 5404 had the perfect ocean view. Clean hotel with free Wifi. The staff was friendly and accommodating. Japanese steakhouse = YUM! Get the pasta dish with shrimp at the Italian restaurant. I was prepared for some of the buffet food to be a little cold because I had the same issue with Iberostar Punta Cana. All in all, I would stay there again.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank tbell2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 6 May 2014
Dear Guest:

Thank you for your heartwarming review. We were ecstatic to hear that you had loved your room, the overall cleanliness of our hotel, delicious food and friendly staff. Our team was grateful to have been able to play an integral role in your vacation. We look forward to serving you again and trust that you will not hesitate to return.

Online Reputation Manager
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Kitchener, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 May 2014

The hotel is excellent, the food at the buffet are superb, food at the ala carte are great except for the Italian, the staff are really great. Would like to thank Kenroy at the checkin, he gave us a room at the 3rd floor with partial sea and forest view :) , Alfonso the Chef, Judy,Yohan, Mr. Or our butler, Kenisha that serve our beer and drinks at the palapas, I forget the names of the other staff that we met but they are all great and accomodating always smiling.

Room Tip: Take the higher room with the sea view and or forest or garden view.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gabriel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 6 May 2014
Dear Guest:

Thank you for your delightful review. Your warm comments about our friendly staff and scenic room views was certainly encouraging. Our Management and Staff felt privileged to have hosted you and hope that you will not hesitate to return in the near future.

Online Reputation Manager
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boston
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 May 2014

I'm going to make this review very short and direct:
The hotel is great , great location only 20 min from the airport , not busy at all there is always plenty of chairs at the pool and the beach , you can't come out of your room around 12 pm and expecting to find a great location at the pool and or beach ,
The buffet is great and also the specialty restaurants are excellent as we'll ,
The staff are amazing and very friendly and sincere,
We only saw our butler two times , once we arrived and once when they needed to get our flight info, other than that no butler sighting ,
The alcoholic drinks were great but make sure to ask for top shelf , or you can tip very good as soon as you arrive so they will know you and then everything will be fine
Anything you want or wish the staff will provide for you with a smile
Will definitely come back to this resort " yeah man"

Room Tip: All the rooms are great
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank redsoxBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 6 May 2014
Dear Guest:

Thank you for your kind recommendation of our hotel. Your positive comments about our hotel, buffet, friendly staff and delightful customer service meant a great deal to us. Such information assists us in evaluating our customer service. From your review it is obvious that you received our usual first-class service. We hope you will return soon to the IBEROSTAR Grand Rose Hall, as we can assure you that we intend to exceed your expectations on your next visit.

Online Reputation Manager
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New Jersey
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 May 2014

I really really wanted to give this place 5 stars, but there were just a few things that made it less than perfect. And having been to Secrets Maroma Beach in Mexico just last August, we couldn’t help comparing everything and IBGRH just fell a bit short. My boyfriend and I travelled to Jamaica for 7 nights in April and just returned. We were looking for a beautiful setting, good food, and a very relaxing vacation with pools, beach and activities on site to keep entertained. We definitely found it at IBGRH. I will just point out the things that fell short and the things I really liked. My shortcoming with reviews is I forget to note employee’s names, which is a disservice to some of the amazing people that work at these resorts to make our vacations wonderful.
First of all, I had made several emails prior to arriving concerning room request and also meal reservations, which were acknowledged promptly and either guaranteed or noted. When we arrived at the hotel, the bell porter was awesome and friendly (name – UGH!). He led us to the check in desk where we were greeted by two ladies. One seemed “in training”. I forget their names- wish I had noted them. They were not friendly. They were going through the motions, but making remarks to each other in their native language and just seemed to be snickering and commenting under their breath all the while rattling off check in details. One thing I noted that was particularly bothersome was the fact that they must have seen I requested a certain room and floor and tried to make it seem like they were doing me a special favor upgrade… however our package came with upgrade, so they didn’t do anything special. It seemed like a joke to them, very unprofessional.
The best – Surf and Turf and Japanese restaurants are outstanding. Service there was also outstanding! The food is very well prepared and tasty. Italian was "ok" and the buffet breakfast was better than dinner. Felt they need to work on the "temperature" control in that buffet food room and outside.
The pools are amazing, the pool chairs are very comfortable and there were plenty of chairs to be had still by 9-10 am in the morning. The beach is very nice, however I was disappointed by the amount of rocks/seaweed and also the amount of cigarette butts and garbage left by the chairs and in the sand. Also the fact that people just dump their drinks out in the ocean, or leave their empty glasses all over the resort. I found that some of the clientele were very rude and inconsiderate. The swim up bar made amazing drinks and the bartenders always had a new suggestion. The pool/beach service is very good also (waitress with the short hair I wish I knew your name you were great!). The beds are extremely comfortable and the pillow menu made it even more so by customizing exactly the type of pillows we needed to sleep through the night.
The rooms are very lovely; we had a beautiful view out our 4th floor window. The air conditioning however, is very disappointing. It continually goes on and off all night long. It shuts off completely during the day. There is a “heat” sensor that controls the air conditioning in the room. If it doesn’t sense any “heat” it doesn’t go on. I was able on the 3rd day to get a fan, after requesting several times to our butler (get into that next). Another butler brought me a fan. It seemed to get very hot during the night when the AC shut down because it didn’t sense any heat motion. The air conditioning throughout the resort building is also not strong enough. We found it nearly impossible to sit in the lobby bar at night for a drink and the Italian restaurant and Cornwall buffet were especially hot/humid. I can only imagine how hot it would be to visit this place in the summer months.
The smell that permeates the hallways is horrendous. It smells like a combo of baby powder/cinnamon and just a strange incense smell. At time was so overwhelming I had to hold my breath until we got to the elevator. It didn’t seem to get into the room too much. And the “artwork” that was on our floor became a joke between the two of us.
The Butler Service – our butler upon Arrival was Tafari. He came right to the room to introduce himself and explain the resort to us. He asked us for special requests; we utilized the pillow menu, asked for extra club soda and water in the fridge and also informed him we were celebrating my boyfriend’s birthday. We arranged for Friday evening to celebrate with “something special”. We never got the extra club soda. We didn’t get the birthday celebration on Friday. After my inquiring with guest services, we did get the cake/champagne on Saturday and the bubble bath on Sunday. Unfortunately we weren’t aware of when they were going to do these things and didn’t go to the room until late those two nights. Needless to say we didn’t use the bath, or drink champagne or eat cake…. 
We saw several shows at night; some were outstanding (Musical High Lights, Pirate Beach Party and DO NOT miss the Boogie Nights show). Some of the day time staff are in the shows, they are a lot of fun and very friendly. Special shout out to Kiki, Bubbles, Mr. Neat and Thunda for their dancing talents, as well as Mr. Fresh and Crystal for their enthusiasm and ever present energy and friendliness around the pool and throughout the resort. The singers at the shows (don’t remember names :( ) and the house band are amazing. Some of the shows were less entertaining and actually boring. We walked out of two of them. Would have loved to see/hear more Reggae music all over the hotel, and in the shows/pool areas. The music they pipe in the hallways from 9 am to 10pm and through the restaurants is also bad. Why have “musak” instead of soothing Island/spa/Caribbean inspired songs? Maybe this is being overly picky, but these are the things that prevented me from 5 star rating.
We enjoyed some of the activities around, but found it just too sporadic. No pool volleyball so on the last day we organized our own game! Beach volleyball was supposed to happen 2xs a day, and some days it didn’t happen at all. We walked to the other hotels to see what they offered, we used the lazy river at the Suites Hotel and had a very good couples massage at the Spa. I would recommend it. Wifi works well around the resort and on the beach which was great to keep in touch with my teens at home in NJ.
Overall though we had a great week at IBGRH and I would love to try another IBerostar either in Mexico or PC in the future.

Room Tip: 5425 had great pool and partial beach front view in the corner/sunset view, and was quiet. I would...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Melisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 12 May 2014
Dear Guest:

Thank you for your feedback of your recent visit. We would like to humbly apologize for the fact that your vacation did not quite meet your expectations. We especially regret any inconsistencies with the customer service you had received at the Front Desk. Despite that negative issue, we were grateful to hear that you enjoyed your room, pool/beach area and the service of the Entertainment team. It was also rewarding to hear that you had loved the warm ambience. We hope to be able to welcome you back soon and invite you to bear our hotel in mind as your destination of choice for all future vacations.

Online Reputation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Grand Hotel Rose Hall

Property: Iberostar Grand Hotel Rose Hall
Address: Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Rose Hall
#1 Green Hotel in Rose Hall
#1 On the Beach Hotel in Rose Hall
#1 Luxury Hotel in Rose Hall
#1 Spa Hotel in Rose Hall
#1 Family Hotel in Rose Hall
#1 Romantic Hotel in Rose Hall
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Iberostar Grand Hotel Rose Hall 5*
Number of rooms: 295
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Also Known As:
Iberostar Grand Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Hotel Montego Bay
Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay

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