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Iberostar Grand Hotel Rose Hall
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Reviews (6,993)
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5,482
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Reviewed 11 June 2014

My fiancé and I went on our honeymoon June 2-8. This resort met all of our expectations and then some. Food was great. The Japanese restaurant was our favorite though! The day activites were fun and the night shows were entertaining. Room was spacious and clean. Our butlers went above and beyond to make our honeymoon unforgettable. I would totally recommend this resort to anyone. Thanks Fayette from trip guy for hooking us up with a great resort! We will be returning!

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Iberostar.com
1  Thank Jayme A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 17 June 2014

Dear Guest,

Thank you for your cordial review of our hotel. Your comments concerning our delicious food, entertaining activities and luxurious rooms was certainly wonderful to hear. Our team works assiduously to meet the needs of our guests, so your positive feedback served as our reward. We are already looking forward to your return visit and hope that you will continue to think of the IBEROSTAR Grand Rose Hall as your Jamaican “vacation home”.

Online Reputation Manager

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Reviewed 11 June 2014

We had a wonderful time. The resort is spotless. Maid service is twice a day. The staff friendly and attentive to every need. Make certain that you try the Jamaican Smile!! We stayed at the "grand" and the butlers were awesome. This survey is a bit annoying because they need 200 characters



  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Iberostar.com
Thank Brian J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 17 June 2014

Dear Guest:

Thank you for your informative feedback. Your recommendation of our property’s attention to cleanliness, housekeeping service and friendly staff will certainly go a far way in uplifting our team. We appreciate the comments of our guests as we can hear first-hand, whether or not we are actually meeting their expectations. To this end, we appreciated the efforts you made to share your review on this website. Please come again soon in the near future as we would love to show you our usual warm hospitality.

Online Reputation Manager

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Reviewed 11 June 2014

Myself and 3 of my close friends stayed at this resort for a wedding and we were very pleased. We had a 3 day stay at the Suites section of the resort. The friendliness and cleanliness should be commended. We especially enjoyed the all inclusive feature as well as the variety of available restaurants to it. This hotel offered a sense of exlusiveness for guests. The rooms were great as well. Nice size with great view. The pool and beach areas were also nice b/c the staff planned activities. I think this resort was very organized and well managed. The different rooms used for the wedding was also nice and well accommodated. Prompt room service or maintenance call if need be as well. Another plus is I think Iberostar offered more security than some of the other resorts. We partied every night and guests had to show thr guardsmen their wristband before the shuttle could enter into the gates. If you're looking for a classy resort this is the place. I would highly recommend it.

  • Stayed: June 2014
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3  Thank WestNisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 17 June 2014

Dear Guest:

Thank you for choosing to review our hotel on this website. We have noted that you enjoyed the genuine friendliness of our staff and the attentiveness to the well-being of all our valued guests. We were appreciative of the fact that you had taken advantage of the various entertainment activities on-site as well as the outside activities at the nearby club. We are grateful for your recommendation and hope that you will consider returning soon.

Online Reputation Manager

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Reviewed 10 June 2014

Visited for a wedding over Memorial Day. Staff was quick with check-in and very attentive. Butler was usually very quick to take care of needs. Huge beautiful rooms. Try to get one with the giant balcony. Beautiful fun pool area with 4 pools and a swim up bar. Do not miss the dirty banana drink! Only restaurant we ate at was the gourmet and the buffet. Gourmet was very good. Not outstanding but better than other AI restaurants I've been to in MBJ. Don't miss the fried brie. Beware that during the spring and summer lobster is off the menu due to restrictions. Buffet was extensive and quality was good. All other meals were catered as part of the wedding. All were good.

  • Stayed: May 2014, travelled with friends
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3  Thank Metropolis777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 17 June 2014

Dear Guest:

Thank you for your kind review of our hotel. Your generous compliments regarding our attentive staff, beautiful pool and delicious food will serve to encourage our team. Here at the IBEROSTAR Grand Rose Hall, we take great pride in ensuring the total satisfaction of our guests. So your review also reflected our attention to quality food and amenities. We look forward to serving you again and hope that you will not hesitate to return.

Online Reputation Manager

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Reviewed 10 June 2014

This was a nice relaxing getaway. Barrington at the front desk was great. He made sure we had a room that faced the ocean. Anthony was a great bartender. When I needed a drink I searched for him. My husband took a yoga class and really enjoyed it. We had a great time hanging out by the pool. We did not have any trouble finding a cabana. Although one couple got into an argument over there things being moved. My favorite was the surf & turf restaurant. That was the biggest and best steak I ever had. Fitzroy was an awesome server. The chocolate cake was so delicious. I tried to order it from room service and they sent me cheesecake that was nasty. This resort is much smaller than the location in Riviera Maya. Going to try the location in the D R next. We also watched the jerk chicken demonstration. I plan to try that recipe this summer.

  • Stayed: April 2014, travelled as a couple
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3  Thank Mizarchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded 17 June 2014

Dear Guest:

Thank you for your informative review. We were grateful to hear that you had enjoyed our warm service, scenic room views, and relaxing pool ambience. We apologize for the problems you had encountered when ordering room service. Our team is grateful to have hosted you. Though you will be visiting our Dominican Republic property next, we hope that you will consider returning to the IBEROSTAR Grand Rose Hall soon. It would be an honor to welcome you back.

Online Reputation Manager

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