Absolutely terrific stay. Staff and management were all very attentive and friendly. From the moment you check in, the resort greats you with friendly faces, a cool towel, and delicious mimosa to drink! Everyone we met seemed to take a personal interest in ensuring we were having a great stay and many staff members learned our names while we were staying there -- some even remembered our names the second time we met them!
The rooms are great. They are large and furnished very comfortably. They are not extravagantly decorated or anything crazy, but that is by no means a bad thing -- it's a good thing. The entire time you are here (in your room, at the bar, at the buffet, at a restaurant) you feel like you're home -- not like you're a guest in someone else's house.
The entire trip, I don't believe we had a single staff member tell us the word "no" (except for the frequent "No problem, mon!") nor did we encounter any staff that were less than enthusiastic every time we spoke with them. Again, the level of personalization that this resort provides is simply unmatched by any location I have ever visited.
For my wife and I, the most important aspect of an all-inclusive stay is the food and let me assure you that food is one area this resort excels in! Everything we ate was delicious regardless of whether it was at one of the buffets or one of the theme restaurants. The buffet has a wide array of well-cooked, gourmet food (smoked salmon, caviar, kobe beef burgers, steaks, the list goes on) and much of this same food is available for 24/7 room service that is also included in your stay. The resort also offers the ability to pre-order room service breakfast the night before by filling out a card in the room and placing it on your door. We did this one morning and the food arrived exactly as ordered! Also, make sure you dine at least once at the Japanese Restaurant and request Jason as your chef. He put on the best "show cooking" experience I've ever taken part in. Though tipping is not required ANYWHERE here, all the staff appreciates it and an extra $5-$10 may lead to some extra raps from Jason.
Bars are all stocked well w/ strong, top shelf drinks. At the pool bar, Wesley is amazing and will keep the good times coming all day. Be sure to ask him to make you his famous "Jamaican Smile" -- this was my wife's absolute favorite.
Bottom line: This is a great resort and we had a great honeymoon. We couldn't have asked for anything more and will be back soon!
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay