My boyfriend and I went to this beautiful resort as a dual anniversary and birthday celebration. Upon our arrival, we were greeted with wet towels and mimosas. The resort interiorly smells delicious of lavender. The front desk rep, Corey, was pleasant but said we would have to pay $50 extra/night for an upgrade to an oceanfront room despite the occasions. He led us to our room on the 4th floor, overlooking a closed off pool and a partial ocean view.
The room was spotless and came with ordinary bathroom amenities and our own mini-refrigerator filled with alcohol/juice/soda, etc., which was restocked daily. The room service was prompt and came with a pillow menu. Our butlers were Donovan, Kevin, and Duran. My boyfriend set up a bubble bath with swan towels, rose petals, champagne on the side, and happy birthday balloons set up in the bedroom itself. He also ordered birthday cake slices but there may have been confusion and they were never brought up.
We had a couples massage at the Spa/Salon within the resort and it was fantastic (not included). A little known secret was that the wellness pool and Jacuzzis are free to any guest of the hotel.
The food in the restaurants was very delicious and the staff prompt. We tipped the staff but I noted that not everyone did. We partook in the sea kayaking (free) that was difficult but a fun adventure! Toward the end of the trip, we began to notice more that guests (green/orange bracelets) from the other 2 less expensive resorts in Iberostar were eating and lounging at our resort. We’re not sure if they had access to our resort or if they somehow “wandered” to our resort without staff telling them otherwise. The cost to stay at the other 2 resorts was considerably less so it is worth noting that it may be possible to have access to our amenities at a far cheaper expense.
The last experience we had at this otherwise generous and extremely polite resort was off-putting. Upon checkout, guest services was curt and borderline rude. Kenroy and a young woman helped us. They didn’t ask us how our stay was or thank us for coming. Aside from this, our experience was amazing and we would consider returning to this resort some day in the future.
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay