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“Great spot - Spooky” 5 of 5 bubbles
Review of Iberostar Grand Hotel Rose Hall

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Iberostar Grand Hotel Rose Hall
Ranked #1 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
New York City, New York
Level Contributor
53 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Great spot - Spooky”
5 of 5 bubbles Reviewed 14 July 2014

I love this hotel. The location is perfect and the story of Annie Palmer the great white witch makes the hotel better. simply awesome. This hotel is basically right down the street from the haunted plantation and tours are all day..however , you cannot go at night..go figure. All in all the hotel is worth the stay

Stayed November 2013, travelled with family
Helpful?
5 Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 20 July 2014
Dear Guest,

Thank you for your delightful review. It was kind of you to review our property on this website. Our hotel is ideally located just 20-minutes away from the airport and our picturesque views are worth the visit. We look forward to hosting you again and assure you that we hope to make your return visit even more rewarding.

Online Reputation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,123 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,901)
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English first
Whitehall, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

We arrived home yesterday after spending five glorious days at the Iberostar Grand Rose Hall. The resort is absolutely beautiful and the service is incredible! This was our first trip ever to Jamaica but it will certainly not be our last! We are already planning next year's trip and will most definitely be returning to the Grand Hotel Rose Hall! This resort and their staff know how to make your vacation relaxing. Our butler, Mr. O, was outstanding! Thank you for a vacation we will never forget and for giving us something to look forward to next year!!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 20 July 2014
Dear Guest,

Thank you for your warm comments. We were grateful to have been able to host you. Your hearty recommendation of our butler service and overall customer service means a great deal to us. We do analyze guest comments to guide us in serving our guests better. To this end, your review highlighted the fact that we continue to offer our guests relaxing and hassle-free vacations. We look forward to your return and hope that you will not hesitate to think of the IBEROSTAR Grand Rose Hall as your “home away from home”.

Online Reputation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

This was our second stay at the Iberostar Grand Rose Hall and I know it definitely won't be our last. The resort is beautiful, the food is delicious, and the staff is even better! My family and I immediately clicked with the staff (especially Kenesha, Bubbles, Peter (Mr. Neat), Shortcake, and Mr. Fresh (just to name a few)) during our first stay in July 2013, and when we arrived back this year we were greeted with hugs from all of our old friends and were so happy that they remembered us so vividly with the amount of guests the hotel accommodates year round. There is not a bad thing I could say about this place and I can not wait to plan my next trip! Thanks again for another perfect vacation!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank NicolettePAndMikeCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 20 July 2014
Dear Guest,

Thank you for your pleasant comments about our hotel. Your kind comments about our beautiful property, delicious food and warm staff means a great deal to us. It is always a joy to see our valued repeat guests – as such visits mean that we continue to meet your vacation needs. Our team hopes to be able to welcome you back in the near future and would also ask that you continue to think of our hotel as your second home.

Online Reputation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

My boyfriend and I went to this beautiful resort as a dual anniversary and birthday celebration. Upon our arrival, we were greeted with wet towels and mimosas. The resort interiorly smells delicious of lavender. The front desk rep, Corey, was pleasant but said we would have to pay $50 extra/night for an upgrade to an oceanfront room despite the occasions. He led us to our room on the 4th floor, overlooking a closed off pool and a partial ocean view.

The room was spotless and came with ordinary bathroom amenities and our own mini-refrigerator filled with alcohol/juice/soda, etc., which was restocked daily. The room service was prompt and came with a pillow menu. Our butlers were Donovan, Kevin, and Duran. My boyfriend set up a bubble bath with swan towels, rose petals, champagne on the side, and happy birthday balloons set up in the bedroom itself. He also ordered birthday cake slices but there may have been confusion and they were never brought up.

We had a couples massage at the Spa/Salon within the resort and it was fantastic (not included). A little known secret was that the wellness pool and Jacuzzis are free to any guest of the hotel.

The food in the restaurants was very delicious and the staff prompt. We tipped the staff but I noted that not everyone did. We partook in the sea kayaking (free) that was difficult but a fun adventure! Toward the end of the trip, we began to notice more that guests (green/orange bracelets) from the other 2 less expensive resorts in Iberostar were eating and lounging at our resort. We’re not sure if they had access to our resort or if they somehow “wandered” to our resort without staff telling them otherwise. The cost to stay at the other 2 resorts was considerably less so it is worth noting that it may be possible to have access to our amenities at a far cheaper expense.

The last experience we had at this otherwise generous and extremely polite resort was off-putting. Upon checkout, guest services was curt and borderline rude. Kenroy and a young woman helped us. They didn’t ask us how our stay was or thank us for coming. Aside from this, our experience was amazing and we would consider returning to this resort some day in the future.

Room Tip: Ask for a free upgrade as there are usually rooms available but it depends on who is checking you in...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 20 July 2014
Dear Guest,

Thank you for your informative review of our hotel. Your ecstatic comments about our rooms, spa services, and food will go a far way in motivating our team.

It was unfortunate that you had received a less than stellar customer service on your previous visit. Please be assured that this is certainly not the norm, and we will continue to remind the relevant persons of the importance of giving sincere customer service that is synonymous with the IBEROSTAR Grand Rose Hall name. Our Management would like to take this opportunity to apologize for that negative experience. We are more than grateful of the fact that you did not let that experience prevent you from returning. Even more so, it was rewarding to hear that your anniversary/birthday trip had been a resounding success.

We look forward to welcoming you back on your next visit.

Online Reputation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Strongsville, Ohio
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

We just got back from our stay at the Iberostar Grand Rose Hall. It was absolutely wonderful. We chose this resort for our Honeymoon for the adults only and the food reviews. We were not disappointed! The food was the best we have had from a resort. There were so many options to choose from, even the room service menu was outstanding! The Surf and Turf was our favorite restaurant. The steaks were amazing! The staff was beyond helpful and friendly. If we needed anything, all we had to do was ask. Loved chatting to all the workers they had on site. Especially loved talking to Garry the pool guy. Always had good vibes and great stories for us. The Star friends were great too. Loved hanging with them by the pool and at the pirate party. Always very entertaining and never to pushy. We definitely plan to return. Everyone on site really tries to make their guests feel at home.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Chrissy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 20 July 2014
Dear Guest,

Thank you for choosing the Iberostar Grand Rose Hall. Your comments about our food, staff and entertainment was very informative. We are always anxious to know how our guests feel about our services and amenities as a criterion for further improvement. To this end, it was rewarding to learn that we had met all your vacation needs. We look forward to your return in the near future.

Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tulsa, Oklahoma
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

We had an amazing time at Iberostar Grand Hotel Rose Hall. It was a very relaxing get-away by the beach/pools with hotel staff waiting on us hand-and-foot. However, there are several private events and weddings that occur each and every day (at least in the summer time) which "close off" the main beach area and some restaurants on any given night. Would be nice if they had a bonfire on the beach for all those staying at the hotel rather than a small wedding party.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Iberostar.com

Helpful?
2 Thank Kendall H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 20 July 2014
Dear Guest

Thank you for having chosen the IBEROSTAR Grand Rose Hall for your relaxing get-away. It really was a privilege to have been able to extend our usual sincere customer service. Please be assured that we have heard your suggestion for a bonfire to be a regular fixture of our entertainment offering, and will certainly bear it in mind. We hope you will consider recommending our hotel to your friends and family and will choose this property when next you are planning your vacation.

Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bear, Delaware
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

Beautiful, clean and well maintained resort. Food is great, bar service is fast, friendly, and generous. Service around pools and beach is friendly and often. Lounge chair cushions slide out of chair - a little frustrating. Wifi service was not good; weak, frequently disconnected, and not available in all areas of the resort. Nighttime entertainment was good. If you have never stayed at a 5 star resort like Iberostar or Excellence don't start now because you can't go back to lesser quality places after staying at one of these.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Iberostar.com

Helpful?
4 Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 20 July 2014
Dear Guest,

Thank you for your informative review. We regret that you had experienced an issue with our Wi-fi and are not sure if you had spoken with Public Relations Team, to see if there was a problem for that particular period. As this issue is not the norm. We humbly apologize, and are only grateful that you did not let it affect your overall stay. Our team is looking forward to hosting you again soon and trusts that you will continue to think of us as your “home away from home”.

Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Grand Hotel Rose Hall

Property: Iberostar Grand Hotel Rose Hall
Address: Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Rose Hall
#1 On the Beach Hotel in Rose Hall
#1 Luxury Hotel in Rose Hall
#1 Top resorts Hotel in Rose Hall
#1 Green Hotel in Rose Hall
#1 Romantic Hotel in Rose Hall
#1 Family Hotel in Rose Hall
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Iberostar Grand Hotel Rose Hall 5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Iberostar Grand Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Hotel Montego Bay
Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay

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