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“SUPERIOR SERVICE!*****”

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Iberostar Grand Hotel Rose Hall
Ranked #1 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Maryland
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“SUPERIOR SERVICE!*****”
Reviewed 4 August 2014

Let me start off by saying I have stayed in many other 4 and 5 star hotels in the past. But the Service by the staff at the Iberostar Grand, "IMPECCABLE!" This Statement can't go on without mentioning Our Butlers Yashi and Duran. They say; "the key to impressing your guess, is to anticipate their every need without over stepping your bounds". Well, The two of them did just that! One the a.m. Butler and the other the p.m. Butler worked hand in hand and delivered one of the best vacations ever. They ARE the reason I would return to the Iberostar Grand.
The hotel is Beautifully decorated. All attention to details were definitely paid here. The Rooms were clean, the Restaurants and the Food, "Top Notch!" Entertainment, something do every night. The Front desk staff, warm and welcoming. The Bell Staff very efficient. if you are looking for a vacation hotel to relax and forget about the outside world, well the Iberostar Grand hotel is the one.
I guess, you can you tell I had a GREAT time? (smile)

Room Tip: rooms on the east side of the hotels has a spectacular view of the sunrise.
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  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
5 Thank Egrobig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 5 August 2014
Dear Guest,

Thank you for your pleasant review of our hotel. Your generous comments about the outstanding Butler service you had received was certainly inspiring. We appreciated your positive words concerning our well-appointed hotel, beautiful rooms, and delicious food. We hope that you will not hesitate to return in the near future for yet another memorable vacation.

Online Reputation Manager
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6,446 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2,001)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 August 2014

This was one of my best vacations. The staff made us feel welcome. From the moment I arrived until I had to leave -- I enjoyed myself immensely. I especially enjoyed the warm ocean water, the buffet, my ocean view, and most importantly, the incredible staff at the resort. Everyone was professional and provided great service with a smile. This can be rare at many resorts, so it was appreciated. Presley (front desk); Duran, Glenroy, Raynard (butlers); and Paulette (housekeeping) provided exceptional service and made me feel at home. I highly recommend this resort and I would love to visit again.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
5 Thank MobayCatrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 5 August 2014
Dear Guest,

Thank you for your heartwarming review. Your kind comments about our friendly staff, delicious buffet, and beautiful room views were very motivating to our team. Since we do in fact, aspire to ensure that each guest is treated to the most relaxing and luxurious vacation, we were thrilled to hear that we had successfully done just that.

We thank you for your recommendation of our property and hope that you will not hesitate to return.

Online Reputation Manager
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Anderson, South Carolina
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 August 2014

We traveled to Iberostar Grand Rose Hall from July 25-31, 2014. From the moment we stepped in the lobby we knew this place was a dream come true! Drinks and cool towels were waiting. The ladies at the front desk had us in a room within an hour even tho we were 4 hours earlier than check-in time. On top of that, we we're given a free upgrade to an ocean front room!! The room and view were gorgeous! Sylvester was awesome carrying our luggage and giving us a hilarious tour of the hotel along the way.
Our butler Kevin arrived within minutes making sure we had everything we needed and showing us the ins and outs of the room. Before he left he was on the phone ordering us fruits, cheese And crackers and a bottle of champagne! Kevin is the best!! All week long he kept surprising us with fun things like this along with making sure our fridge had everything we needed! He also confirmed all our dinner reservations and checked on us each and every day!
We ate at all the restaurants each night and breakfast buffet each morning. Lunches we spent at the Buffet by the beach or on the beach themselves some days! We ordered room service twice and both times it arrived there promptly and very good. I especially loved the turndown service at night where they leave the breakfast room service info nightly.
All the restaurants were top notch and beautiful! However, the surf and turf and Japanese were our favs. Special shout out to Barrington the waiter at surf and turf! He's awesome and felt like an old friend! Also to Chef Jason at Japanese. He's hilarious and the food was amazing! Only disappointment was not booking these twice!
There's plenty of opportunities to visit the bars. We stayed at the pool bar most days or we were shooting basketball in the pool. Camrae at the pool bar is the best! We never needed anything while he was there. If he saw we were getting low on a drink, he would already be preparing the next round!
Dewayne at the aqua lounge in the lobby is terrific also! He's very entertaining, and his drinks were so good! His smile and laugh are contagious!
The entertainment crew are around most of the day outside. Even tho we did not participate in most day time activities, they would always stop and talk. They are so full of energy and really do a great job! The nightly shows are also fun! Some obviously we liked better than others, but they worked hard to put on a good show each night!
Try your luck at Participating in the Ideal Couple show and you may even end up a winner like us! We received dinner on the pool which was an awesome way to celebrate our anniversary!
Our trip was truly outstanding! Everything about it was wonderful!! Our only regret was not staying longer or being there on a Thursday night for the beach party. :(:(:(

Once again this place would not be as great as it is without the staff! Hands down they are all wonderful! Our butler Kevin, all the entertainment crew including: Patti Shortcake, Thunder, Kiki, Mr Fresh, Bubbles and Stella, bartenders: Dewayne and Camrae and the restaurant staff including Chef Jason and Barrington-thank u all SO much for all you do to make everyone's trip so fun and special!! Y'all are all amazing people and will be truly missed in if we come back and you're not there!

Room Tip: We were upgraded to a bottom floor ocean front and it was quiet and beautiful!!!
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
8 Thank Brent_Reena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 5 August 2014
Dear Guest,

Thank you for your informative review of your recent visit to our hotel. We appreciated that you took the time on your return home to share your feedback of your vacation. Through the generosity of guests such as yourself who take the time to share reviews, our hotel’s Management can be able to analyze the quality of the amenities and service we are giving our guests.

It was very encouraging to hear that you enjoyed the quality of our rooms, service, various restaurants and entertainment.

We hope that you will not hesitate to book the IBEROSTAR Grand Rose Hall when next you are planning another Caribbean vacation. Our team will endeavor to surpass your expectations even further.

Online Reputation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 August 2014 via mobile

Just wast to say thanks to the staff of the Iberostar. .. Service was great. Thanks to Our butler's Yashi and Duran who made the time worth it. Also want to thank Barrington at the front desk... Great job guys... I am definitely recommending this hotel to friends and other family members.

Stayed July 2014, travelled with family
Helpful?
8 Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 5 August 2014
Dear Guest,

Thank you for your cordial review. Your comments about the helpfulness of our Butlers and Front Office Staff, reflects our intention to provide exceptional customer service to all our guests. We appreciate the fact that you will be recommending this hotel to your friends and family. We look forward to your return visit.

Online Reputation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Enid, OK
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2014

Incredible vacation. Had a great time. Service was amazing. Beach it's a little rocky, but it's mostly just a strip at the shore. If you snorkel, wear swim socks. Had room on top floor (5415) and loved every second we were there.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
4 Thank SteveLee63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 5 August 2014
Dear Guest,

Thank you for sharing your 25th wedding anniversary with us. We were grateful to have had the opportunity to host you on such an important milestone. It was also inspiring to hear that our wonderful customer service had contributed to a memorable visit. We look forward to your return and hope that you will not hesitate to think of the IBEROSTAR Grand Rose Hall as your “home away from home”.

Online Reputation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 August 2014

We have visited jamaica 17 .next friday make will make 18. We have traveled all over and by far Jamaica is our favorite. This vaction will be our 4th time at the Grand.Our 9th time at Rose Hall.Now that our daughter is twenty we will only be staying at the Grand. People always ask me why we keep going to the same place? my reply to them is because it is just perfect, why go any place else. We know the service, the rooms, the food and overall experience would be hard to beat! I am looking so forward tonight 10 days pure luxury and relaxation.I am also looking forward to my visit to the spa so that I can get another amazing day of pampering. I recommend that everyone should partake in one of the spas massages. They are the best I have ever had!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank meister-manno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 9 August 2014
Dear Guest,

Thank you for your cordial review. We were ecstatic to learn that this will be your 9th trip to the IBEROSTAR, Jamaica property. It has been an honor to host you and your family at the IBEROSTAR Grand Rose Hall and we hope to make this 4th visit, an extra special one. Your positive comments about our rooms, service and food means a great deal to us. Please continue to make our hotel your destination of choice when visiting the Caribbean, because we guarantee, never to disappoint you. We invite you to book your dinner reservations with our Public Relations Department.

Online Reputation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New City, New York
Level 5 Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 1 August 2014

My wife and I stayed at thy Grand from July 4th to July 7th. We celebrated our 30th Wedding Anniversary. Our stay was magnificent. The staff, especially our butler, Kevin provided outstanding service. We can't wait to return.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Harvey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this review, 5 August 2014
Dear Guest,

Thank you for your kind review of our hotel. It was an honor to have been able to host you and your wife on the occasion of your 30th Wedding Anniversary. We hope that you will be able to spend another anniversary with us as we would aspire to surpass your expectations even further. We look forward to serving you again. It is also our fervent wish that you will continue to think of the IBEROSTAR Grand Rose Hall as your Jamaican “home away from home”.

Online Reputation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Grand Hotel Rose Hall

Property: Iberostar Grand Hotel Rose Hall
Address: Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Rose Hall
#1 Green Hotel in Rose Hall
#1 Family Hotel in Rose Hall
#1 On the Beach Hotel in Rose Hall
#1 Romantic Hotel in Rose Hall
#1 Top resorts Hotel in Rose Hall
#1 Luxury Hotel in Rose Hall
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Iberostar Grand Hotel Rose Hall 5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Iberostar Grand Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Hotel Montego Bay
Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay

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