We stayed at this Hotel from April 17 to 24. At arrival time our room wasnt ready, even thought we were told later the hotel was only at 30% capacity. Butler....what Butler???? we saw him once when we got our room, I guess he came in for the tip, never saw him again. The concierge was useless, if you called them they wouldn't call you back, if you requested something, two hours latter you would have to call them back because they forgot. if you make reservations for the restaurants with them, they would tell you that someone would drop off the reservation slip in your room, that never happen. if you stayed 7 days you are entitled to two rounds of golf. After booking with the concierge in the previous morning, i was told i would get my voucher in the afternoon. Again that never happen. i could go on and on but it sumarizes that the concierge was completely useless, if you wanted something you would better do it yourself. the minibar were supposed to be filled every day, well unless you call a couple of times they would never show up. there are no water sports at this resort, with a beautifull reef on the beach, they dont have snorkel masks. no kayaks, absolutelly nothing unless we were willing to walk about a mile to the other iberostar resort at the end of the beach and there you would have to book and then come back because there's was a million people ahead of you, shame. we order room service on two separate occasions, the first time an hour had gone by and nothing, so i called to find out what happen, they apologised and said it would be right up. it took another 30 minutes. the second time we order a snack at 5 in the afternoon, by 6 it was still not there, i didn't even bother calling we left the room, went for dinner and when we got back to the room there was a tray with some cold food on the table, not even a note. During our stay, the owner of Iberostar's was staying there with some familly, the way they catered to them made everyone sick in the resort. they would actually ask guests to move to facilitate their catering to them, it was absolutelly pathetic. to make things worst, some genius at the hotel management decided to upgrade some people from the Iberostar Beach Resort and this was the rowdiest people you would ever seen. most guests went up to the general manager and complaint about it and they finally talked to them after a couple of days. these people would sit at the swim up pool bar since 10 am till 6 pm and the bartenders kept instigating them to drink, i guess they were working for the tip. the other thing is that we never saw the guys or the girls getting up to go to the washroom. i know that if i sat all day drinking i would have to pee 5 or 6 times, so needless to say, that pool was pretty much reserved for those people as no one else dare going in.
By the way, i'm not sure how the reservations for the restaurants work because unless you booked 3 or 4 days in advance the only time we could get a reservation for was for 9 pm.
It's such a shame that a beatifull resort is being runned this way, we read the reviews of the first few people that stayed there and that's why we choose this place, i guess it didnt take them long to completely screw it up. i paid almost $5000 for a weeks vacation and all i got was agravation, the only people that week that were happy were the people that paid $1500 at the Iberostar Beach and were upgraded to the Grand. too bad
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay