We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Pleasantly surprised” 4 of 5 bubbles
Review of Iberostar Rose Hall Suites

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Iberostar Rose Hall Suites
Ranked #3 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Ontario
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Pleasantly surprised”
4 of 5 bubbles Reviewed 29 January 2014

Pleasantly surprised. Would stay here again and I have never made that claim for an island resort. Kids had a great time. Water park is great for the kids. We enjoyed the food more than expected. We found it worth the upgrade to the suites from the base resort........

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Iberostar

Helpful?
2 Thank andrea_012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, 1 February 2014
Dear guest,

First of all please allow me to thank you for choosing Iberostar to spend your vacation and also for taking the time out of your busy schedule to share with us and the rest of the online community here on Trip Advisor, your review of your recent stay with us.

We are glad that we were able to provide you with a spectacular holiday and I must say that we truly appreciate you mentioning that you enjoyed the food, the waterpark and in general the accommodations and amenities available to you.

Having said that, I believe to it is safe to say that we were able to exceed your expectations and in light of this, it is hoped that the Iberostar Rose Hall Suites is foremost in your thoughts when planning your next vacation. Once again, thank you for making it Iberosta

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

4,066 reviews from our community

Traveller rating
    2,643
    1,023
    266
    80
    54
See reviews for
2,062
1,102
51
62
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,017)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Edmonton, Alberta
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 January 2014

I am destination wedding photographer, so I travel to a lot of countries and stay at a lot of hotels. Iberostar is by far my favourite place that I have stayed yet. The location was beautiful, the food and entertainment was awesome but the staff in particular really made my trip! I feel like I made friendships for life with the staff and I was so sad to leave! Do yourself a favour and visit this beautiful hotel and make friends with Kemmar, Momo, Omg, Vip, Richardo and Lisa! They will create an experience you will never forget!

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Iberostar

Helpful?
2 Thank nicoleashleyphoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, 1 February 2014
Dear Guest,

On behalf of the management and staff at Iberostar Rose Hall Suites, thank you for not only choosing Iberostar Rose Hall Suites to spend your vacation, but also for sharing your feedback with regards to your experience at our resort.

It has been an absolute honor to have hosted you at our hotel and we very much appreciate your kind remarks about the array of various foods, the entertainment and our friendly staff who put all efforts into making each vacation memorable. We will certainly commend them for a job well done.

We hope that you will again consider vacationing at Iberostar Rose Hall Suites, your home away from home and we sincerely look forward to your next visit.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 January 2014 via mobile

I have just returned from this lovely hotel. After reading reviews I was apprehensive about going. Reception was fantastic. I had emailed ahead to ask for a twin bedded room and they had the room ready for us on arrival. Lance was fantastic. Also the arsenal supporter in lobby bar looked after us and had drink ready every night. Aunt Ruby's for lunch was special and the staff looked after us. Thank you Desmond and staff.

Very clean and any problems were dealt with immediately. My daughter is vegetarian and was amazed at the choice of food. We had no trouble booking speciality restaurants.

Thank you once again.

Stayed January 2014, travelled with family
Helpful?
2 Thank Muriel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, 1 February 2014
Dear guest,

On behalf of the management and staff here at the Iberostar Rose Hall Suites, I would like to thank you for choosing Iberostar to spend your vacation and for your kind comments posted here on Trip Advisor.

It gives us a great deal of satisfaction upon learning that you had a great holiday and that you were delighted with our staff and the accommodations made for you and your daughter. We certainly try our best to facilitate our guests that have dietary specifications. Rest assured congratulations are in order for the aforementioned staff who contributed to your memorable vacation; and we will forward your accolades to them.

In closing we would like to thank you once more for your consideration for the Iberostar chain of hotels and we sincerely look forward to your next visit to our resort.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lydney, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 29 January 2014

Just sent 2 weeks here at the suites. Typical Iberostar, same brand different country delivering the Iberostar quality. this has got to be one of the best suites we have stayed in, suite was kept clean by our daily maid and evening turndown maid.

The food was of exceptional standard for mass catering, plenty of choice with loads of fresh show cooking going on for breakfast, lunch and diner. The only thing that has let down the hotel has been the quality of the restaurant staff, at times very slow.

Pool service is the usual service with a smile, all the pool service girls and bar staff need a mega pay rise. Downside of the pool area is you can't escape the music......very loud music at times and why o why have the American's got to shout at each other all day long in convocation....speak quieter plz folks.

There are not any sit up areas outside...ie chairs with tables where you can sit, drink or play games

On the whole a great hotel, great location on the beach

Room 4412 29/1/14

Room Tip: Top floor low number's nearer to the ocean....high numbers nearer to main reception areas. You...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank bakerboy27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, 1 February 2014
Dear guest,

It certainly gives us a feeling of contentment to learn that you had such a wonderful vacation here at the Iberostar Rose Hall Suites and we appreciate you taking the time out to share your comments here on Trip Advisor for other travelers to see. Please accept our sincere gratitude for once again vacationing with the Iberostar family.

We are pleased to know that you enjoyed the accommodations and amenities that have been made available to you throughout your stay. Your feedback is invaluable to us as it is through communications of this nature that we are given an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from our hotel.

In closing I would like to thank you once again for having chosen Iberostar and for giving us the privilege of hosting you at our hotel. We sincerely look forward to your next visit here at Iberostar.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Chester, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 January 2014

First time staying at Iberostar and very impressed with the men and women responsible for entertainment during your stay. The "Star Friends" are awesome and make it a memorable experience in which you can't wait to return. If you go ask specifically for Kemmar and Mo-Mo...that's who you want to hang with.

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jeff T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, 1 February 2014
Dear guest,

Please allow us to use this opportunity to extend our appreciations for choosing to spend your vacation with us here at the Iberostar Rose Hall Suites.

We are thrilled to learn that you were impressed with the friendliness of our staff and in particular the persons mentioned who made your stay a memorable one.

In closing we would like to thank you once more for spending your holiday with us and we do appreciate you taking the time out to share your comments on Trip Advisor. We do hope that we will be given the privilege of hosting you once more in the near future.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 28 January 2014

My husband and I and our 4-year-old son from Toronto spent the week of January 18th-25th at the Iberostar Rose Hall Suites. We had had this resort recommended to us and now would definitely recommend it to others as well. The hotel, the grounds, and the beach are exceptionally clean and very well-maintained. We had a lot of rain the week we were there and several torrential downpours at night. But you would never know this by the next morning. Everything was pristine. As well, one morning, sitting on our balcony, I noticed that one of the cement posts of the balcony frame was a bit loose. I mentioned it to our maid and by that evening, a maintenance person had been there to re-grout and secure it. Our room was beautiful, very spacious, and I loved the set-up with a semi-wall inbetween the king-sized bed and the pull-out couch. The beach was also very spacious and you needn't worry about "saving" seats in either the pool or the beach area. There were plenty of chairs available (not sure this would be the same in really high season but this was the case in mid-January).
The food was lovely, plentiful, and diverse. I would say though that if you have picky eaters like my son, the kids' menu (which is the same in all the a la carte restaurants) leaves a lot to be desired. A couple of times we had to go and get food from the buffet and bring it to the restaurant we were in that night. But the waitstaff was mostly very sweet and attentive to our son, which brings me to...
The kids' club. Fantastic. Nikeisha, Roxy, and Melissa are wonderful ladies and made my son feel at home right from the very beginning. They have a full slate of activities every day for the kids, different themed days, as well as a beach party one night and a drop-off, two-hour pajama party one evening (which was even more popular with the parents since we unexpectedly got a meal to ourselves that night!). We were very sad to say goodbye to the ladies!
Our only real disappointment was our ocean-front room. We paid extra for it and I'm not sure we would do it again. This is because 4 out of the 7 nights we were there, there was an event going on at the beach. One night was a beach party (which is once a week) but the other 3 nights were wedding receptions. They all went until 11:30 and then the set-up and take-down was also disruptive. I would not recommend this type of room for light sleepers or guests with small children. However I spoke with other vacationers and they were in different parts of the hotel and heard nothing.
One other sidebar I must mention. Unfortunately our son got violently sick with the stomach flu on the plane ride to Jamaica. By the time we arrived he was very dehydrated. There is no doctor on staff at the hotel and the nurse did nothing except take his temperature (and our $40). We were told to go to the "hospital" about 10 minutes down the road. This was not a hospital. It was barely more than a medical clinic and a poorly-run one at that. We were treated terribly from beginning to end and of course there are fees for everything. We waited two hours to see the one overworked doctor in the clinic, another hour and a half before our son was finally given an IV drip, and then we were left alone for 3 hours while he was on the drip and not one person checked on us in that time. Then the doctor, who was patronizing and unpleasant, used scare tactics, trying to suggest that our son had appendicitis and that we needed to call in the pediatric surgeon (who was of course, not there) to do an ultrasound. At this point it was 1:30 a.m. Thank goodness we have relatives back home who are medical professionals. We called them, they talked sense into us, we took him back to the hotel (much to the doctor's chagrin), and sure enough, the next day he recovered just fine. My advice: although you cannot avoid getting sick on vacation, make sure you have health insurance, and do not let the staff there intimidate or scare you. If you have any friends/relatives with a medical background back home, call them for second, third, or fourth opinions. When you are in a strange place, tired, hungry (no food or drink in there either by the way), with a sick child, it is easy to begin to question your judgement and they prey on that. There were several other patients in much worse predicaments than we were. One woman`s husband had had a heart attack that morning. By 6:30 that evening her running tab at the clinic was $20,000. That is not a typo. We were told later by one local that that clinic calls in their friends for favors and racks up the bill on you. Stay away if you can!
Otherwise, a wonderful family vacation at the Iberostar!

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank HollyL1309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, 6 February 2014
Dear guest,

On behalf of the management and staff here at the Iberostar Rose Hall Suites, I would like to extend our sincere appreciations for choosing to spend your special holiday with us. Thank you as well for your recommendation of our resort; we are delighted to know that the recommendation from your friends met your expectations.

We would also like to use this opportunity to thank you for highlighting the various aspects that made your holiday such as the cleanliness of our resort, the variety of delicious food and our attentive and friendly staff.

With that being said, we are truly dismayed to understand that you were not completely satisfied with our kids menus; but happy to know you were able to find alternatives on our buffet for him. For the events that take place on the beach we will speak to the suppliers to be more cautious when breaking down and set up; we as well apologize for the inconvenience with the interruption to your rest.

In closing I would like to thank you and we do look forward to your return to Iberostar.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 January 2014

we had a terrific time in april 2011.....love this place...the staff were always friendly. we had zero problems while here. our room was great and had fun with different excursions....luminous lagoon was fun

Room Tip: a great place
See more room tips
  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank paul101010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, 30 January 2014
Dear guest,

Please allow me to use this opportunity to thank you for your candid review of your stay with us and for taking the time from your busy schedule to post a comment here on Trip Advisor.

It fills us with pride to know that we provided you with a fantastic vacation and that you were pleased with the room and delighted with the overall friendliness of our staff as well as the excursion to the luminous lagoon.

In closing I would like to thank you once more for choosing the Iberostar Rose Hall Suites, and we look forward to your next visit here at Iberostar.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Rose Hall
2.9 mi away
Hilton Rose Hall Resort & Spa
0.1 mi away
Iberostar Grand Hotel Rose Hall
0.2 mi away
Iberostar Rose Hall Beach Hotel
Show Prices
Show Prices
Show Prices
25.5 mi away
Grand Palladium Jamaica Resort & Spa
7.5 mi away
Hotel Riu Montego Bay
Hotel Riu Montego Bay
#1 of 1 in Ironshore
3.5 of 5 bubbles 5,780 reviews
5.9 mi away
Holiday Inn Resort Montego Bay
Show Prices
Show Prices
Show Prices

Been to Iberostar Rose Hall Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Iberostar Rose Hall Suites

Property: Iberostar Rose Hall Suites
Address: Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Rose Hall
#2 Top resorts Hotel in Rose Hall
#2 Family Hotel in Rose Hall
#2 Green Hotel in Rose Hall
#3 Luxury Hotel in Rose Hall
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelbag, Odigeo, Southall Travel and Agoda so you can book your Iberostar Rose Hall Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing