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“Time of our lives....Jamaica!”

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Iberostar Rose Hall Suites
Ranked #4 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Time of our lives....Jamaica!”
Reviewed 23 March 2014

My family just returned from a wonderful vacation in Jamaica. We absolutely loved this resort. Having travelled to many different resorts in different locations, I was amazed to see what a difference this Iberostar Rose Hall Suites resort offered. It was kept so clean; you would always see staff day and night cleaning the grounds. The rooms were really nice and spacious and they all had large balconies. This truly felt like a five star hotel, it even offered turn down at night time with fresh towels (left chocolates on pillows) You really felt like you were in a high end resort. Every detail was carefully performed to make your stay so special. The staff is extremely polite and friendly, always inquiring if there is something that they could do for you. The pool area offered something for everyone. There was a beautiful pool facing the beach with a bar, a lazy river (very cool), an activity pool for water polo and volley ball, and even a water park! The beach was so private and beautiful, however there were a lot of little rocks along the shore line, but you could go down a little to the Iberostar Beaches resort and it was sandy. The food was fantastic….even the buffet always offered different varieties every day. The a la carte restaurants were great. You truly felt like you were dining at a gourmet restaurant. They were set up beautifully, the staff very professional and the food was delicious! My husband and I enjoyed the spa as well. Having been to many spas, we were impressed at all the services offered and the entire set up of the spa is breath taking! However we felt very pricey! It goes without saying that the people of Jamaica are all so friendly! ..But the entertainment staff that worked the pool during the day and the shows at night….were unbelievable. By the end of the week we all became one big family and it was truly hard to say good-bye. They all made the trip so enjoyable with all the great music, dancing, games and activities. You could not sit down for more than three minutes without someone approaching you to ask if you would like a drink, glass of water or if there was something else that they could do to accommodate you! Incredible how much attention they gave each and every vacationer, whether you were seventy or seven years old. It was the first time that I vacationed at a resort and had that much attention given to me. It was wonderful to see families with little kids that were having so much fun with this staff playing with them. My husband and I travelled with my three kids that were seventeen, nineteen and twenty-two. They had the time of their lives with this staff. Especially, (Peaches) he was fantastic. So full of energy and spirit! He made my entire family fall in love with Jamaica over and over again. Every day he had them participating in activities and socializing with them, like they had known each other for years! His water aerobics was the most fun activity I had ever seen, he was able to fill that entire pool with participates! We love to travel as a family and enjoy new places….but I think that we have now found our second home. The Iberostar Rose Hall Suites will definitely be a yearly stop for us. The hardest part of saying good bye to Jamaica, was saying good-bye to our new friends…especially Peaches. Can’t wait to come back!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank Toni C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, 28 March 2014
Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for the opportunity you have given us by choosing Iberostar for your vacation. As a top brand hotel chain it is a priority of our company to always seek to exceed our valued guest expectations while vacating with us. It pleases us to know that you had a great time here at the Rose Hall Suites Property in Jamaica. Your review motivates us to continue proving our guest with the best vacation experience they could ever get have and for sure this would be of great help to the online community.

We will congratulate the staff on their efforts they made in ensuring that you had an unforgettable experience; in particular Peaches from the entertainment team who you consider to be doing a fantastic job. Once again we appreciate your choice to have us accommodate you on your vacation. We look forward to seeing you again.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Maine
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 22 March 2014 via mobile

This was a beautiful hotel, the employees were amazing and the food delicious. One deterrent was the locals trying to sell you pot while on the beach but they weren't allowed to come out of the water and Iberostar had security around. There was a mix up with our dinner reservations but all in all a great time.

  • Stayed January 2014
    • Value
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Helpful?
2 Thank scubedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, 24 March 2014
Dear Guest,

We appreciate you taking the time to share your review with us on the vacation experience you had at the Iberostar Rose Hall Suites Hotel. It pleases us to know that you had a great time. We will share your review with the staff in general and congratulate them on their efforts in ensuring that you had a great time. As a property we do our best to deter unauthorized persons from selling, but we have minimal control for persons in the water. However as you have mentioned we do have security in place to minimize the inconvenience our guests may encounter during their stay with us. We apologize for this inconvenience

Again we appreciate you choosing our property and we look forward to being given the opportunity to welcoming you back to our property.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 March 2014

travelled march 12-19 with my wife, 3 year old and 6 year old. stayed at rose hall suites. clean, friendly, helpful staff. only 'issue' were all the rocks on the beach close to the ocean, but just walk 50 feet over to rose hall beach and there are no rocks at all when entering beach. everything else was perfect!!!!!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
2 Thank tigerstingray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, 24 March 2014
Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing Iberostar for your family vacation. We would like to thank you for the opportunity you have given us by choosing the Rose Hall Suites Property. It pleases us to know that you had a great time while vacating with us and we hope to see you again as we continue to provide our guest with great hospitality service.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
delaware
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2014

Staff is fun and energetic. Food was very good. Loved the food served on the beach!!
Drink choice was better than rail alcohol ( absolute vodka) Tons of activities.LOVED. Grounds were clean and the restaurants were easy to get into.

Room Tip: four of us stayed in one room(friends) had plenty of room
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  • Stayed February 2014, travelled with friends
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Helpful?
Thank daphneDelaware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, 24 March 2014
Dear Guest,

We appreciate you sharing your review with us as this motivates us to continue providing our excellent service to our valued guest here at the Rose Hall Suites Property. Thank you for choosing Iberostar. We look forward to seeing you again.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
74 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 20 March 2014

You would be hard pressed to find a cleaner property anywhere. Everything from the common areas, pools, bars, rooms, are constantly being looked after. I am personally not a fan of buffets. All the restaurants are buffet. The a la cart are buffet with main course table service. Each one had plenty of selection and decent quality. Steak restaurant was our favorite, followed by the Mexican. If you plan on visiting the Asian restaurant book it on you first day as it fill quickly. Alcohol selection is plentiful, not just 'rot gut', premium brands available. Staff is friendly and attentive. Good luck with the baby Natasha! The negatives have been stated before, beds not too comfortable, beach is rocky. Absolute repeat!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PilotCanadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, 24 March 2014
Dear Guest,

We would like to thank you for choosing Iberostar for your vacation. It pleases us to know that you were satisfied with your vacation here at the Rose Hall Suites Property in Jamaica. All of our team is dedicated to ensuring our guests have a great time and exceed their expectations; and we are grateful to know we were able to achieve this.

We appreciate you taking the time to share with us and the online community the great experience you had and we look forward to seeing you again.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
87 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 20 March 2014

Title says it all. Family of four with 12 and 16 yr old girls, march break. Things we love about the suites: clean, clean, clean. Excellent food. Loved the beach restaurant (reservations needed for non buffet evening dinners) great meat meals.. Mare restaurant is classy with fish focus. Big plus for Jamaica, is that you can drink the water. Hotel is low rise which we prefer. Swim up bar and infinity pool lovely. Did notice less pushing to engage in activities which we liked compared to previous visits. No pressure to participate, calmer. But still lots to do. Nice basketball, tennis across street which my husband visited with kids. Beach volleyball always happening and people of all ages really got into it. Pool area activities, bingo, scuba diving free in pool. Pool chairs new and comfy cushions. Did see many little children with attentive staff, as they do have a separate camp area with plenty to do...a huge bonus for parents. Staff night shows , nothing to write home about, but they do work so hard. Always pleasant and polite. Work out room was good but would be better if machines were all operational. My daughter is 16 and was asked to leave, which was too bad because she is 16 and there with dad early morning. Very responsible and athletic young lady, who is paying adult price. Rooms are spacious and again so clean. Large bathroom with tub and shower, double sink. Towel change daily. Many many pluses including vicinity to airport, 20 minutes. Ok now for a couple of things which need changing..which I'm sure they heard before (there are many repeat customers) beach and pool chair hogging. Why people take both beach and pool chairs by 7 in the morning is disturbing. We had families stay for 20-30 minutes on the beach and we would not see them them again until they came to collect their stuff at 4. Hard to control but really need to stress one chair per person and either at beach or by pool. Not both. Management did send a note to every room reinforcing that and it did make a difference the next morning. Not sure if this is a weekly note, it may need to be and perhaps twice a week depending on biggest turnover of visitors.. We did not have this experience our previous two visits. Although beach is lovely, don't expect DR, Cuba beach sand. Rocks at the suites wAs a little disappointing this year. Beach at the Grand was much nicer and larger this time as they extended it. Do like the Beach hotel guests cannot cross to our property and the same for us not allowed on Grand property (although can go in the water). Beach vendors did not bother us, as they come early early morning stay in water, ask you once, twice and then leave you alone. They return after 4 pm, which again we did not mind at all, as there only 3-4 of them in their small cluttered boats. Would we return for a fourth visit yes! Would we like to see beach rocks cleaned up, definitely. Repeat customers were recognized with free t-shirts and a bottle of rum which was nice. Took a day trip to dolphin cove and Dunns Falls which a great, 70 minute bus ride from resort. Known for their great coffee!! Small suggestion regarding coffee and so easy to do.. Perhaps put out cups and large pots outside of buffet restaurant between 6:30/7 until 8-9 am or so, so guests do not need to go into restaurant and disturb staff. Can buy $20 credit for phone calls, as they have nice phone booths. Love guest service staff and front desk staff...all very welcoming and polite. Part of the reason we want to go back. Hello to chef Leroy, sweet man. All chef staff need to be recognized. Great paella and already miss that jerk chicken! Take care and thank you for another beautiful week in Jamaica.

Room Tip: Inside room has obviously best views but all rooms were great inside. Nice fans and working A/C.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RoseAng2girls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, 24 March 2014
Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing Iberostar for your vacation. As the subject of your review stated: “Third Time Visit” this tells us that you are very loyal to the company and also that we take good care of you and your family when you all visit the Rose Hall Suites Property which is exactly why you always return. We appreciate you taking the time to share with us and the online community your review about your stay with us as this motivates to continue maintaining the excellent hospitality standard that we offer to our valued guest.

As you have also mentioned in your comment about the polite and hard-working staff that we have here at the Rose Hall Suites Property we will be sure to share your review with the hardworking staff and congratulate them on their effort in ensuring that you had an unforgettable and great vacation in particular Chef Leroy who prepared that jerk chicken for you. Once again thank you for choosing Iberostar and will hope to see you again your loyalty is much appreciated.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 March 2014

My family just returned from Rose Hall Suites this morning. We had a lovely time in Jamaica and the weather was spectacular. The hotel is VERY clean and the rooms are spacious. The beds aren't the most comfortable, but you can easily overlook this when you see the view from your balcony...it is gorgeous!
There are many different restaurants to choose from and the buffets are all very good. There is something for everyone and they often have jerk chicken barbecues on the beach. I travelled with a 9 year old, a 12 year old and my husband. There was a nice kids club (we didn't use it as my children are too old) and the kids all seemed to be very happy. There are a lot of activities at this resort to do from sailing to basketball...they have it all. The Star Friends and all the staff at the resort are amazing. They really go out of their way to make you have a good time.

My only complaint is that the beach is rocky and not very long. If you are someone who likes to walk for miles on the beach, this isn't the resort for you.

A few things you should know:
1. You are expected to tip at every meal.
2. The wine is not great at meals. You can buy a good bottle at dinner ($40).
3. You have to get up early to get a chair at the pool or at the beach because people go out early and stake out a spot, which is a bit frustrating.
4. Try the spa...it is FABULOUS and the water pools/steam/sauna rooms are free!
5. You can borrow movies from the Guest Service area to watch at night in your room for free.

All in all, it was a lovely trip and we would recommend it.

Room Tip: All the rooms have an ocean view. Don't upgrade.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jpurdy2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, 24 March 2014
Dear guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing Iberostar for your family vacation. We would like to thank you for the opportunity you have given us by choosing the Rose Hall Suites Property. It pleases us to know that you were satisfied with your stay here in Jamaica and we appreciate you taking the time to share your review with us and the online community as this would be of help to our travelers who use Trip Advisor to make their vacation spot decision.

We regret to know that you found our beach a bit rocky; we will forward this to our management to be reviewed. Once again we would like to thank you for choosing Iberostar Rose Hall Suites for your family vacation, we look forward to seeing you again.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Rose Hall Suites

Property: Iberostar Rose Hall Suites
Address: Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Rose Hall
#2 Green Hotel in Rose Hall
#2 Romantic Hotel in Rose Hall
#3 Top resorts Hotel in Rose Hall
#4 Luxury Hotel in Rose Hall
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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