So much went wrong this time...upon arrival no drink!!!!!! Our rooms were not what we had requested! We got a room with 2 queen beds not a king, after coming there so many times you would think we could have a king bed...they claimed they were full to capacity which was not the case. Upon arrival they initially had us on the ground floor. It took giving 2 girls $20.00 each to get moved to a higher floor (no rooms)??? Money sure does talk...to get a room on a upper floor but then we had separate beds!!!! Good thing it wasn't our honeymoon. Towels for the pool and beach were certainly showing their age, some threadbare. The food this time wasn't that great either, not that we expect great food at an all-inclusive but in the past the food was much better. The lobster was really mushy!!!! I could go on but I think you get the idea, maybe if it's your first time, you will enjoy it.
The staff are extremely pleasant and nice. We thought the Star Friends slacked off more than in the past. Not that much interaction like past years.
I think we will go elsewhere next year. We've been coming to Jamaica for 8 years now, every year the last week in March. Great weather, water temperature perfect!!! We were really disappointed this time, so iberostar as much as we loved coming year after year, we will not be returning to your hotel.
Also, just wanted to add that last year since we were there so many times we were upgraded to The Grand, this year, not even offered. We don't expect royal treatment by any means but when some of the staff remember you and most of the server staff remember you and actually want to serve you because you give good "tips" you know that you are a regular. I'm just saying!!!!
Maybe in a few years, God willing, we will try it again but for next year, we will try another place. I'll keep you posted!!!!
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- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Suites Jamaica - Montego Bay