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“Fun spot for a wedding”

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Iberostar Rose Hall Suites
Ranked #4 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Philadelphia, Pennsylvania
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fun spot for a wedding”
Reviewed 17 June 2014

Rose Hall Suites is part of a 3 hotel compound near Montego Bay. Its definitely a fun upbeat vibe, friendly staff, and a great location. The beach is beautiful, and the pool is huge with a great swim up bar. Its all inclusive, and most of the dining options we tried were pretty good, though we did have some trouble with reservations one night of our stay. Also, the buffet is decent although pretty much the same thing every day - though there were lots of choices. The only real downside to this place is that if you are looking for a nice relaxing vacation- this probably isn't for you. Loud music playing most of the time, lots of activities that staff pushed people to participate in (for example waking you up with a fern in your ear if you are snoozing by the pool). The staff was literally on the beach at 9am chatting everyone up. They were friendly and good at what they do- it just might not be for everyone. I would give this place 3.5 stars... 3 if your looking to chill or are with young kids, 4 if your looking for a more adult party type atmosphere.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank jtmack13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this review, 22 June 2014
Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing to stay at the Iberostar Rose Hall Suites Property here in Jamaica. We would like to thank you for taking the time to send us your comments on your experience with this resort.
We are pleased to know that despite the fact that you did not enjoy the activities provided by our entertainment staff; you however found the resort to be beautiful and enjoyed the food. We are a family resort and with this said we try our best to accommodate to families and couples.

The activates throughout the day has intervals of break where less energy and interaction takes place with the entertainment team in order to have our guest(s) more relaxed.

Once again thank you for choosing IBEROSTAR and we look forward to seeing you again at our hotel.


Online Reputation Manager
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 June 2014

I am soooooooooooooooo in love with that hotel. Not only the hotel but the staff too. Eveyone from maids to chefs to servers to pool boys to bar tenders and certainly not least the star friends. This was my 4th trip to the Iberostar Rose Hall Suits. The star friends are literaly my family. I love them all ( OMG, VIP, China, Sweetness Aka Cupid, Peaches, Weezy, Mo-Mo, Professa, and a few more). China is my blood sister so of course I LOVE her. But they are all super nice and super fun. The activities are fun and the shows are great. I guarantee you this is 100% worth every penny. You will definitely enjoy yourself. I give you my word!

Room Tip: I personally like a room with a view of the pool area. So even if you're not down there you can...
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  • Stayed May 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Jasmine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this review, 22 June 2014
Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for the opportunity you have given us by choosing to return to the Iberostar Rose Hall Suites on your fourth visit to vacate with us. We are pleased to know that you had a great time with us once more and how appreciative you are towards the staff and their hard work that they put in place to ensure that you had an amazing vacation.

We will pass on your comments to OMG, VIP, China, Sweetness, Peaches, Weezy, Mo-Mo and Professa who contributed to making your stay another great one.

Once again thank you for choosing the IBEROSTAR and we look forward to your fifth visit with us.

Online Reputation Manager
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Kennett Square, Pennsylvania
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 June 2014

We stayed at the Iberostar Rose Hall Suites, Montego Bay, Jamaica in May of this year (2014) and what a fantastic time we had. There were three of us and we wanted a very special trip. And boy did we get one. The resort was immaculate and absolutely beautiful...just like the pictures. For those who have travelled you know how deceiving pictures can be but not there. Throughout the resort there was a clean fresh aroma. The rooms were beautifully decorated and as immaculate as the lobby. And the staff....what wonderful warm friendly people. There was entertainment every night along with a pool that overlooked the Caribbean. It was breathtaking. The staff topped off the atmosphere with daily activities, for those who wanted to participate and if you wanted to just relax quietly they respected that also. The beach boys, as they were called, were fantastic. Mo Mo, Sweetness, Antonio and our favorite Peaches (and Peaches is a male) made our vacation a "once in a lifetime". And how can we forget Stingray with her beautiful smile and upbeat personality. She kept things moving and shaking. And then there were the performers and dancers, Kelly, China and sweet Stacey-Ann along with many more, and of course our friendly pool bartender, Whallen Jennings. Iberstar definitely has a group of very talented people working for them. We felt like part of the Iberostar family. If you want a top notch resort with good food and sun drenched fun the Iberostar Rose Hall Suites in Montego Bay, Jamaica is the resort for you. We went thinking that tips would be minimal but after our experience we changed our mind. They deserve the little extra for how hard they worked, always with a smile, to make our vacation truly one of a LIFETIME. They made us laugh all week and forced us to leave the stresses of life behind us for a truly unforgettable time.
We love you all and will never forget you.......Thank you for all the memories. Peaches take care of yourself.... Rob and Maryann (Mom and Dad) May 2014

Room Tip: Ocean view gives a beautiful view of the ocean without upgrading to ocean front
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ROBOMIS326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this review, 22 June 2014
Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing to stay at the Iberostar Rose Hall Suites Property in Jamaica. We would like to thank you for taking the time to send us your comments on your experience while vacating with us.
We are delighted to know that you had a fantastic time on your vacation as this motivates us to continue improving our hospitality as we go along. It is great to hear that you enjoyed the resort, your room, the food and also the interaction of our hardworking staff. We will definitely pass on your comments to MoMo, Sweetness, Antonio, Peaches, Stingray, Kelly, China, Stacey-Ann and Whallen Jennings who contributed to making you feel like a part of the IBEROSTAR family and providing you with a “once in a lifetime” vacation.
As mentioned before; comments like these that provide us with the motivation to continue improving and adding to our renowned customer service provided to all our valued guest.
Once again thank you for choosing the Iberostar Rose Hall Suites Property and we look forward to welcoming you back to our resort.

Online Reputation Manager
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Philadelphia, Pennsylvania
1 review
Reviewed 16 June 2014

Great resort with an even better staff! Super clean and friendly atmosphere. Demoy, Garnell, China and Glenroy really took care of us and made us feel welcome! Will be back again hopefully in a year or so

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Iberostar.com

Helpful?
Thank Nicholas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this review, 22 June 2014
Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for the opportunity you have given us by choosing to stay at the Iberostar Rose Hall Suites Property here in Jamaica. We are indeed very delighted to know that you felt welcome at our resort and we will definitely pass on your comments to Demoy, Garnell, China and Glenroy. We also look forward to seeing you again at Iberostar Rose Hall Suites as we continue to provide our guest with excellent hospitality service as we go along.

Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina, United States
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 June 2014

This hotel has everything you may want in a hotel. Nice rooms, food was great and entertainment was good too. When we arrived into the hotel, was greeted by Lance at the front desk. He was so nice and personable. We had a group of 15 and they accommodated all of us very nicely. We had bottle of rum and fruit tray waiting in our room. I loved being able to see the water from my room.
Like others stated that when attempting to get in the water, you have to walk past the first encounter of rocks. That was a bit painful but once in water, it was really nice.
I will state please place reservation for the gourmet restaurant that is next to the buffet. They make the BEST asparagus soup. If I could have the recipe for that soup would LOVE to have it. My family LOVED the steak house, I don't eat steak but they stated it taste like butter. LOL
I would state wasn't impressed with the liquor but everything else was definitely nice.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melody N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this review, 22 June 2014
Dear Guest,

We would like to thank you for the opportunity you have given us by choosing IBEROSTAR for your vacation. We are pleased to know that you had a great time with us here at the Rose Hall Suites property in Jamaica.

We are glad to know that even though you enjoyed your room, the food and entertainment here at our hotel. We will pass on your comments to Lance at the Front Desk who contributed to your vacation being a memorable one.

Once again thank you for choosing IBEROSTAR and we look forward to seeing you again.

Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Three Oaks, Michigan
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 June 2014

All of the star friends were wonderful....the rooms were kept impeccably clean...overall a week in Paradise! If you are a novice snorkeler as I am....you will enjoy the reef off the coast of the hotel. We had no problem with checking in or out. This is my 4th time to this property....I will be back! There are many repeat customers now....so the VIP treatment isn't quite what it used to be.....but still nice. The MoBay Club was a smart investment....it fast tracks you right through immigration on the way in....nice drinks at the airport when you could really use one! On the way out there is a nice club type lounge where you can wait until your plane is ready to board. It has been 4 years since my last visit....it's just as lovely now as is was then....well kept....maintenance is obviously of the utmost importantance to the management. A shout out to Jules at the swim up bar...& Professa from tge Star friends...

Room Tip: 4th floor rooms were lovely!
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jules_49128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this review, 22 June 2014
Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing the Iberostar Suites Hotel. We would like to thank you for taking the time to send us your comments on your experience at our hotel.

We are thrilled to know that you were pleased with your room and the overall resort. We will pass on your comments to Jules and Professa who contributed to another enjoyable vacation with us.

Thank you for choosing the Iberostar Rose Hall Suites Property again, your loyalty is much appreciated and we look forward to seeing you again.


Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hitchin, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 June 2014

We travelled to iberostar suites at the end of May 2014 and we had an absolutely wonderful time. We travelled with our 22 month old who absolutely loved it - particularly "China"!
The lobby is breathtaking and you get a great feel as soon as you walk in. The whole reception area is nicely air conditioned.
The pool is absolutely fantastic and perfect for kids. The beach is beautiful and there are so many sun loungers there is plenty of choice if u want some space for yourself.
The food was great - we tried all the 5 restaurants on site and they were all great. No stress getting those booked. The decor in the restaurants were really nice and everything was really clean and well set up. There was plenty of choice food wise even for our toddler.
The theatre for evening entertainment was really impressive and the entertainment was really enjoyable.
We had a junior suite which was lovely - we had a king size bed, baby cot and an additional sofa bed which gave us plenty of space. The bathroom was excellent and really clean. You can tell that everything was checked really carefully which is reassuring.
The children's play area was absolutely brilliant. Perfect for kids all ages

Only downsides (and these are really small)
We didn't have a do not disturb card in our room (despite requesting one) so we were disturbed from time to time
Laundry is expensive

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Claudine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this review, 22 June 2014
Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing IBEROSTAR for your vacation. We are delighted to know that you had a great family vacation and we appreciate you taking the time to share with us and the online community your review of the experience you had here at the Rose Hall Suites Property in Jamaica.

We will share your review with the staff and congratulate in particular CHINA who you’ve considered made your vacation experience a memorable one and also for us leaving a good impression with the entertainment that we offer on a daily basis.

Once again thank you for choosing IBEROSTAR as we look forward to seeing you again.

Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Rose Hall Suites

Property: Iberostar Rose Hall Suites
Address: Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Rose Hall
#2 Green Hotel in Rose Hall
#2 Family Hotel in Rose Hall
#3 Top resorts Hotel in Rose Hall
#4 Luxury Hotel in Rose Hall
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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