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Iberostar Rose Hall Suites
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Reviews (4,609)
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2,971
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2,057 - 2,062 of 4,609 reviews
Reviewed 18 June 2014

Stayed here in April. Place is lovely, nice ocean view from our room, and on nice beach. Resort could be extraordinary with some improvements in service, buffet, kids club activities, noise control. First, most employees ( not all and some were better) just were not pleasant (not many greetings, your welcomes, smiles, etc) or even slight enthusiasm to be there. I understand it may not be their ideal job, but it is a job in the hospitality business and I expect some pleasantries. Almost felt like we were bothering some servers if we asked for lattes. A la carte restaurants were all better and had good food. Bit of an inconvenience with reservation policy. We especially liked the Mexican themed one. If doing buffet, just get there early so food is not sitting out long. Had late lunch on arrival and alerted server to roach crawling on cookies in dessert area. Some flying bugs sneak in and hang around later too. Variety was decent (especially local fruits) in buffet. Our room was not cleaned few times at reasonable times and someone even tried to come into room very late. Noise from outside music events/pool area was too loud and way too late for families with children trying to get to bed at reasonable time or for naps in afternoon. Music at night sometimes past midnight. Not much activities to do in kids club and even went there for some listed events, but they were non-existent. One bright spot is that our daughter was ill and, one fantastic concierge was helpful in getting us info for a pharmacy and asking how she was other days. About the island, very high taxi fees and we were told that unless you know where you're going or on a tour not to venture out on your own which is a shame for such a beautiful island.

Room Tip: If you need a quieter room for kids to nap or earlier bedtime, ask if there may be a quieter part of the hotel to stay in.
  • Stayed: April 2014, travelled with family
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1  Thank 123liz456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 22 June 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing the Iberostar Suites Hotel here in Jamaica. We also appreciate the time you have taken to share with us and the rest of the online community your experience with Iberostar.

First of all we would like to extend an apology to you if you felt like the customer service you received was unpleasant as this is certainly not a true depiction of the service provided by IBEROSTAR. We are pleased to know that you enjoyed the a la carte restaurants even if you felt inconvenienced with the reservation policy. The issues that you’ve mentioned will be looked into and will be forwarded to the relevant head of department.

We regret to know that you were not able to rest well due to any noise. We are however pleased to know that the concierge assisted you and followed up when your daughter was ill and we hope all is well with her now.

Once again thank you for choosing the Iberostar Rose Hall Suites and we look forward to seeing you again.

Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

This past weekend myself of 31 of my sorority sisters stayed at the beautiful Iberostar Rose Hall Suites! We had AN AMAZING TIME, PERFECT VACATION!!!! The resort grounds were impeccable. That pool with the infinity edge and swim-up bar was addictive! I literally craved to be back in that pool. It just felt like we were in the ocean because all you see is the ocean! It was gorgeous! The staff was wonderful and so accommodating! They knew we were a big group and treated us so wonderful. My suite was a wonderful ocean/resort view on the top floor. You could see everything and it was beautiful! Even though I wasn't in my room much when I was there it was perfect. The resort overall was very well kept, clean, and beautifully crafted. All 32 of us left one day for tours and all I could think about was getting back to that resort and the pool! I enjoyed the food as well! The buffets were average, aside from a few items that were delicious. But their specialty restaurants were wonderful! My favorite was the steak house on the beach! It's open air and you can hear the ocean waves in the distance. Every member of the staff I encountered was wonderful! A few of my favorites were Andrew who is a manager and Khlema who is the side pool bar bartender. These two were my top favorites and were responsible for my groups amazing time there!!!! I will undoubtedly be returning to this property just as soon as I can! I loved it, my 2nd home!

Room Tip: We had room 3423, corner room on the top floor! Excellent view!
  • Stayed: June 2014, travelled with friends
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Thank 30Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 22 June 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing to stay at the Iberostar Rose Hall Suites Property here in Jamaica for your vacation with your sorority sisters. We would also like to thank you for taking the time to send us your comments on your experience with IBEROSTAR as we know how challenging it can be at times to accommodate a large.

We are indeed pleased to know that your entire group had an amazing and perfect vacation with us. We are glad to know that you found the resort to be clean, beautifully crafted and very well kept. It is gratifying to know that despite the fact that you found the buffet to be average; you enjoyed the specialty restaurants.

We will pass on your comments to Andrew and Khlema who contributed to making your vacation such an amazing one.

Once again thank you for choosing the Iberostar Rose Hall Suites and we look forward to your second visit.


Online Reputation Manager

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Reviewed 17 June 2014

Rose Hall Suites is part of a 3 hotel compound near Montego Bay. Its definitely a fun upbeat vibe, friendly staff, and a great location. The beach is beautiful, and the pool is huge with a great swim up bar. Its all inclusive, and most of the dining options we tried were pretty good, though we did have some trouble with reservations one night of our stay. Also, the buffet is decent although pretty much the same thing every day - though there were lots of choices. The only real downside to this place is that if you are looking for a nice relaxing vacation- this probably isn't for you. Loud music playing most of the time, lots of activities that staff pushed people to participate in (for example waking you up with a fern in your ear if you are snoozing by the pool). The staff was literally on the beach at 9am chatting everyone up. They were friendly and good at what they do- it just might not be for everyone. I would give this place 3.5 stars... 3 if your looking to chill or are with young kids, 4 if your looking for a more adult party type atmosphere.

  • Stayed: June 2014, travelled with friends
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2  Thank jtmack13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 22 June 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing to stay at the Iberostar Rose Hall Suites Property here in Jamaica. We would like to thank you for taking the time to send us your comments on your experience with this resort.
We are pleased to know that despite the fact that you did not enjoy the activities provided by our entertainment staff; you however found the resort to be beautiful and enjoyed the food. We are a family resort and with this said we try our best to accommodate to families and couples.

The activates throughout the day has intervals of break where less energy and interaction takes place with the entertainment team in order to have our guest(s) more relaxed.

Once again thank you for choosing IBEROSTAR and we look forward to seeing you again at our hotel.


Online Reputation Manager

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Reviewed 16 June 2014

I am soooooooooooooooo in love with that hotel. Not only the hotel but the staff too. Eveyone from maids to chefs to servers to pool boys to bar tenders and certainly not least the star friends. This was my 4th trip to the Iberostar Rose Hall Suits. The star friends are literaly my family. I love them all ( OMG, VIP, China, Sweetness Aka Cupid, Peaches, Weezy, Mo-Mo, Professa, and a few more). China is my blood sister so of course I LOVE her. But they are all super nice and super fun. The activities are fun and the shows are great. I guarantee you this is 100% worth every penny. You will definitely enjoy yourself. I give you my word!

Room Tip: I personally like a room with a view of the pool area. So even if you're not down there you can see and hear whats going on.
  • Stayed: May 2014, travelled with family
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1  Thank Jasmine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 22 June 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for the opportunity you have given us by choosing to return to the Iberostar Rose Hall Suites on your fourth visit to vacate with us. We are pleased to know that you had a great time with us once more and how appreciative you are towards the staff and their hard work that they put in place to ensure that you had an amazing vacation.

We will pass on your comments to OMG, VIP, China, Sweetness, Peaches, Weezy, Mo-Mo and Professa who contributed to making your stay another great one.

Once again thank you for choosing the IBEROSTAR and we look forward to your fifth visit with us.

Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

We stayed at the Iberostar Rose Hall Suites, Montego Bay, Jamaica in May of this year (2014) and what a fantastic time we had. There were three of us and we wanted a very special trip. And boy did we get one. The resort was immaculate and absolutely beautiful...just like the pictures. For those who have travelled you know how deceiving pictures can be but not there. Throughout the resort there was a clean fresh aroma. The rooms were beautifully decorated and as immaculate as the lobby. And the staff....what wonderful warm friendly people. There was entertainment every night along with a pool that overlooked the Caribbean. It was breathtaking. The staff topped off the atmosphere with daily activities, for those who wanted to participate and if you wanted to just relax quietly they respected that also. The beach boys, as they were called, were fantastic. Mo Mo, Sweetness, Antonio and our favorite Peaches (and Peaches is a male) made our vacation a "once in a lifetime". And how can we forget Stingray with her beautiful smile and upbeat personality. She kept things moving and shaking. And then there were the performers and dancers, Kelly, China and sweet Stacey-Ann along with many more, and of course our friendly pool bartender, Whallen Jennings. Iberstar definitely has a group of very talented people working for them. We felt like part of the Iberostar family. If you want a top notch resort with good food and sun drenched fun the Iberostar Rose Hall Suites in Montego Bay, Jamaica is the resort for you. We went thinking that tips would be minimal but after our experience we changed our mind. They deserve the little extra for how hard they worked, always with a smile, to make our vacation truly one of a LIFETIME. They made us laugh all week and forced us to leave the stresses of life behind us for a truly unforgettable time.
We love you all and will never forget you.......Thank you for all the memories. Peaches take care of yourself.... Rob and Maryann (Mom and Dad) May 2014

Room Tip: Ocean view gives a beautiful view of the ocean without upgrading to ocean front
  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank ROBOMIS326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 22 June 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing to stay at the Iberostar Rose Hall Suites Property in Jamaica. We would like to thank you for taking the time to send us your comments on your experience while vacating with us.
We are delighted to know that you had a fantastic time on your vacation as this motivates us to continue improving our hospitality as we go along. It is great to hear that you enjoyed the resort, your room, the food and also the interaction of our hardworking staff. We will definitely pass on your comments to MoMo, Sweetness, Antonio, Peaches, Stingray, Kelly, China, Stacey-Ann and Whallen Jennings who contributed to making you feel like a part of the IBEROSTAR family and providing you with a “once in a lifetime” vacation.
As mentioned before; comments like these that provide us with the motivation to continue improving and adding to our renowned customer service provided to all our valued guest.
Once again thank you for choosing the Iberostar Rose Hall Suites Property and we look forward to welcoming you back to our resort.

Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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