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Iberostar Rose Hall Suites
Ranked #4 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Reviewed 18 June 2014

Very clean. Great csv! Great Entertainment, You don't really need to leave the hotel. Book restaurants early as the get booked fast. Food is amazing. The bar in the main lobby has the best bartenders. Went on this trip as part as our yearly girls trip to a different country. This is the best trip thus far. My friends had cakes waiting for them on the day of their birthdays!

***Currently deciding to book this hotel for our Wedding.

Room Tip: We were in the back of the kids pool area. We were barely in our room so it doesnt matter. Rooms are...
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  • Stayed: July 2013, travelled with friends
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2  Thank Airplanemode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 24 June 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing the IBEROSTAR Rose Hall Suites Hotel. We would also like to thank you for taking the time to share with us and the online community your feedback on the vacation experience you had here at this resort.

We are very pleased to know that you found our hotel clean with great entertainment and great customer service. We will definitely share your comments with the lobby bar bartenders that you consider to be the best.

Thank you for choosing IBEOROSTAR and we look forward to seeing you again at our hotel.

Online Reputation Manager

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Reviewed 18 June 2014

We first stayed in Aug 2013 for 2 weeks with our 6 year old little boy. We have been to Jamaica 5 times before but never been back to the same hotel (so many wonderful ones to choose from). We were recommended this hotel via our travel agents (first choice) and so pleased we took their advice. From the moment we set foot on Jamaica soil we felt at home, (we married 13 years ago at the Holiday Inn sunspree Montego bay). We were greeted at the hotel reception with the famous friendly Jamaican smile, all my little boy wanted to do was hit the pool, the reception staff were friendly and soon processed us. We were escorted to our room which was amazing, we over looked the pool and had a slightly restricted view of the ocean but it was still breath taking.

The hotel never seemed full to bursting throughout the whole 2 weeks even with all the wedding parties that arrived. We made bookings for the speciality restaurants and enjoyed every one, (my hubby prefers to eat at these than the main buffet although he did have a lot of good things to say about the main buffet here at the suites, Great choice, clean, friendly service high praise from him). Our favourite was the gourmet it was just that little bit special. My little boy never ate so much food as previous holiday he was into trying everything. The only thing I would say would have been nice would be a little snack hut for lunch time when you don’t really want a main meal, there was a tendency to over eat once you seen all that was on offer.

The pool amazing and spotless, we spent most of the day there, never struggled to find a chair even when we had a lay in. we went to the beach a couple of days and again amazing although rocky to enter the water.

Kids club, out of this world, I was nervous about leaving him as this would be our first holiday of doing so but he was so excited about going. ALL the staff were friendly remembered his name and called out for him through the day/night which he loved. It became part of his routine, morning’s with us then lunch then off to kids club, we had to struggle to get him to spend time with us on some days, he even went to movie night and joined in all the kids games at night time. He is looking forward to returning.

As I say we have never returned to the same hotel before but after an amazing 2 weeks last year it was the first thing we done when we returned home, booked for this year, we arrive 13th Aug for 2 fun filled weeks and cannot wait, an amazing, clean, friendly hotel with superb staff.

  • Stayed: August 2013, travelled with family
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5  Thank sharon b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 22 June 2014

Dear Guest,

Thank you for choosing IBEROSTAR for your vacation. We appreciate you taking the time to share with us and the online community such a great review on the vacation experience you’ve encountered here at the Rose Hall Suites Property in Jamaica.

We are indeed pleased to know that both you and your family had a great time and loved the friendly hospitality that was extended to you and your family. We are also delighted to know that you've found our al la Carte restaurants to be great and your son that enjoyed the pool and kids club activities throughout the day and night.

We will share your comments with the staff and congratulate them on their efforts towards ensuring that you and your family had a great time on the property. We look forward to seeing you and your family once again on the 13th of Aug and be sure that you will have another amazing and memorable vacation.

Once again thank you for choosing IBEROSTAR your loyalty is much appreciated.


Online Reputation Manager

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Reviewed 18 June 2014

Stayed here in April. Place is lovely, nice ocean view from our room, and on nice beach. Resort could be extraordinary with some improvements in service, buffet, kids club activities, noise control. First, most employees ( not all and some were better) just were not pleasant (not many greetings, your welcomes, smiles, etc) or even slight enthusiasm to be there. I understand it may not be their ideal job, but it is a job in the hospitality business and I expect some pleasantries. Almost felt like we were bothering some servers if we asked for lattes. A la carte restaurants were all better and had good food. Bit of an inconvenience with reservation policy. We especially liked the Mexican themed one. If doing buffet, just get there early so food is not sitting out long. Had late lunch on arrival and alerted server to roach crawling on cookies in dessert area. Some flying bugs sneak in and hang around later too. Variety was decent (especially local fruits) in buffet. Our room was not cleaned few times at reasonable times and someone even tried to come into room very late. Noise from outside music events/pool area was too loud and way too late for families with children trying to get to bed at reasonable time or for naps in afternoon. Music at night sometimes past midnight. Not much activities to do in kids club and even went there for some listed events, but they were non-existent. One bright spot is that our daughter was ill and, one fantastic concierge was helpful in getting us info for a pharmacy and asking how she was other days. About the island, very high taxi fees and we were told that unless you know where you're going or on a tour not to venture out on your own which is a shame for such a beautiful island.

Room Tip: If you need a quieter room for kids to nap or earlier bedtime, ask if there may be a quieter part of...
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  • Stayed: April 2014, travelled with family
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1  Thank 123liz456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 22 June 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing the Iberostar Suites Hotel here in Jamaica. We also appreciate the time you have taken to share with us and the rest of the online community your experience with Iberostar.

First of all we would like to extend an apology to you if you felt like the customer service you received was unpleasant as this is certainly not a true depiction of the service provided by IBEROSTAR. We are pleased to know that you enjoyed the a la carte restaurants even if you felt inconvenienced with the reservation policy. The issues that you’ve mentioned will be looked into and will be forwarded to the relevant head of department.

We regret to know that you were not able to rest well due to any noise. We are however pleased to know that the concierge assisted you and followed up when your daughter was ill and we hope all is well with her now.

Once again thank you for choosing the Iberostar Rose Hall Suites and we look forward to seeing you again.

Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

This past weekend myself of 31 of my sorority sisters stayed at the beautiful Iberostar Rose Hall Suites! We had AN AMAZING TIME, PERFECT VACATION!!!! The resort grounds were impeccable. That pool with the infinity edge and swim-up bar was addictive! I literally craved to be back in that pool. It just felt like we were in the ocean because all you see is the ocean! It was gorgeous! The staff was wonderful and so accommodating! They knew we were a big group and treated us so wonderful. My suite was a wonderful ocean/resort view on the top floor. You could see everything and it was beautiful! Even though I wasn't in my room much when I was there it was perfect. The resort overall was very well kept, clean, and beautifully crafted. All 32 of us left one day for tours and all I could think about was getting back to that resort and the pool! I enjoyed the food as well! The buffets were average, aside from a few items that were delicious. But their specialty restaurants were wonderful! My favorite was the steak house on the beach! It's open air and you can hear the ocean waves in the distance. Every member of the staff I encountered was wonderful! A few of my favorites were Andrew who is a manager and Khlema who is the side pool bar bartender. These two were my top favorites and were responsible for my groups amazing time there!!!! I will undoubtedly be returning to this property just as soon as I can! I loved it, my 2nd home!

Room Tip: We had room 3423, corner room on the top floor! Excellent view!
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  • Stayed: June 2014, travelled with friends
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Thank 30Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 22 June 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing to stay at the Iberostar Rose Hall Suites Property here in Jamaica for your vacation with your sorority sisters. We would also like to thank you for taking the time to send us your comments on your experience with IBEROSTAR as we know how challenging it can be at times to accommodate a large.

We are indeed pleased to know that your entire group had an amazing and perfect vacation with us. We are glad to know that you found the resort to be clean, beautifully crafted and very well kept. It is gratifying to know that despite the fact that you found the buffet to be average; you enjoyed the specialty restaurants.

We will pass on your comments to Andrew and Khlema who contributed to making your vacation such an amazing one.

Once again thank you for choosing the Iberostar Rose Hall Suites and we look forward to your second visit.


Online Reputation Manager

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Reviewed 17 June 2014

Rose Hall Suites is part of a 3 hotel compound near Montego Bay. Its definitely a fun upbeat vibe, friendly staff, and a great location. The beach is beautiful, and the pool is huge with a great swim up bar. Its all inclusive, and most of the dining options we tried were pretty good, though we did have some trouble with reservations one night of our stay. Also, the buffet is decent although pretty much the same thing every day - though there were lots of choices. The only real downside to this place is that if you are looking for a nice relaxing vacation- this probably isn't for you. Loud music playing most of the time, lots of activities that staff pushed people to participate in (for example waking you up with a fern in your ear if you are snoozing by the pool). The staff was literally on the beach at 9am chatting everyone up. They were friendly and good at what they do- it just might not be for everyone. I would give this place 3.5 stars... 3 if your looking to chill or are with young kids, 4 if your looking for a more adult party type atmosphere.

  • Stayed: June 2014, travelled with friends
    • Value
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2  Thank jtmack13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 22 June 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing to stay at the Iberostar Rose Hall Suites Property here in Jamaica. We would like to thank you for taking the time to send us your comments on your experience with this resort.
We are pleased to know that despite the fact that you did not enjoy the activities provided by our entertainment staff; you however found the resort to be beautiful and enjoyed the food. We are a family resort and with this said we try our best to accommodate to families and couples.

The activates throughout the day has intervals of break where less energy and interaction takes place with the entertainment team in order to have our guest(s) more relaxed.

Once again thank you for choosing IBEROSTAR and we look forward to seeing you again at our hotel.


Online Reputation Manager

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Reviewed 16 June 2014

I am soooooooooooooooo in love with that hotel. Not only the hotel but the staff too. Eveyone from maids to chefs to servers to pool boys to bar tenders and certainly not least the star friends. This was my 4th trip to the Iberostar Rose Hall Suits. The star friends are literaly my family. I love them all ( OMG, VIP, China, Sweetness Aka Cupid, Peaches, Weezy, Mo-Mo, Professa, and a few more). China is my blood sister so of course I LOVE her. But they are all super nice and super fun. The activities are fun and the shows are great. I guarantee you this is 100% worth every penny. You will definitely enjoy yourself. I give you my word!

Room Tip: I personally like a room with a view of the pool area. So even if you're not down there you can...
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  • Stayed: May 2014, travelled with family
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1  Thank Jasmine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 22 June 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for the opportunity you have given us by choosing to return to the Iberostar Rose Hall Suites on your fourth visit to vacate with us. We are pleased to know that you had a great time with us once more and how appreciative you are towards the staff and their hard work that they put in place to ensure that you had an amazing vacation.

We will pass on your comments to OMG, VIP, China, Sweetness, Peaches, Weezy, Mo-Mo and Professa who contributed to making your stay another great one.

Once again thank you for choosing the IBEROSTAR and we look forward to your fifth visit with us.

Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

We stayed at the Iberostar Rose Hall Suites, Montego Bay, Jamaica in May of this year (2014) and what a fantastic time we had. There were three of us and we wanted a very special trip. And boy did we get one. The resort was immaculate and absolutely beautiful...just like the pictures. For those who have travelled you know how deceiving pictures can be but not there. Throughout the resort there was a clean fresh aroma. The rooms were beautifully decorated and as immaculate as the lobby. And the staff....what wonderful warm friendly people. There was entertainment every night along with a pool that overlooked the Caribbean. It was breathtaking. The staff topped off the atmosphere with daily activities, for those who wanted to participate and if you wanted to just relax quietly they respected that also. The beach boys, as they were called, were fantastic. Mo Mo, Sweetness, Antonio and our favorite Peaches (and Peaches is a male) made our vacation a "once in a lifetime". And how can we forget Stingray with her beautiful smile and upbeat personality. She kept things moving and shaking. And then there were the performers and dancers, Kelly, China and sweet Stacey-Ann along with many more, and of course our friendly pool bartender, Whallen Jennings. Iberstar definitely has a group of very talented people working for them. We felt like part of the Iberostar family. If you want a top notch resort with good food and sun drenched fun the Iberostar Rose Hall Suites in Montego Bay, Jamaica is the resort for you. We went thinking that tips would be minimal but after our experience we changed our mind. They deserve the little extra for how hard they worked, always with a smile, to make our vacation truly one of a LIFETIME. They made us laugh all week and forced us to leave the stresses of life behind us for a truly unforgettable time.
We love you all and will never forget you.......Thank you for all the memories. Peaches take care of yourself.... Rob and Maryann (Mom and Dad) May 2014

Room Tip: Ocean view gives a beautiful view of the ocean without upgrading to ocean front
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  • Stayed: May 2014, travelled with friends
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2  Thank ROBOMIS326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 22 June 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing to stay at the Iberostar Rose Hall Suites Property in Jamaica. We would like to thank you for taking the time to send us your comments on your experience while vacating with us.
We are delighted to know that you had a fantastic time on your vacation as this motivates us to continue improving our hospitality as we go along. It is great to hear that you enjoyed the resort, your room, the food and also the interaction of our hardworking staff. We will definitely pass on your comments to MoMo, Sweetness, Antonio, Peaches, Stingray, Kelly, China, Stacey-Ann and Whallen Jennings who contributed to making you feel like a part of the IBEROSTAR family and providing you with a “once in a lifetime” vacation.
As mentioned before; comments like these that provide us with the motivation to continue improving and adding to our renowned customer service provided to all our valued guest.
Once again thank you for choosing the Iberostar Rose Hall Suites Property and we look forward to welcoming you back to our resort.

Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Rose Hall Suites

Address: Main Rd, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Rose Hall
#2 Romantic Hotel in Rose Hall
#3 Top resorts Hotel in Rose Hall
#4 Luxury Hotel in Rose Hall
Price Range: £235 - £566 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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