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“hot, poor working air conditioning, repetitive black outs low water pressure”

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Iberostar Rose Hall Suites
Ranked #4 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Reviewed 16 July 2014

two married thirty-somethings stayed 3 nights 4 days. The air conditioning in the rooms, at restaurants, at the piano bar, the gym and all over the resort, was very weak....we were always hot and always sweating. Everything in the hotel room was damp feeling, including the sheets. not sure if this had something to do with the air conditioning. We had to wash the clothes that we didnt wear when we got home because everything was damp and wrinkled. There were black outs that didnt last long but still happened sometimes 3-4 times per day (sometimes while i was in shower). the water pressure in the shower was terrible, took a while to wash sand and soap out of hair. Also, the wi-fi service and cell phone service was terrible hardly worked. The food was okay, as expected for an all inclusive, we generally do not like to do all inclusive vacations because we rather eat gourmet food and not get the belly aches that usually come with all inclusives. the restaurants were okay, the salad bars were what you would find in a franchise steak house in the US....nothing special. i rather be served then serve myself especially while on vacation. DON'T EAT THE HAMBURGERS. I have no idea what meat they are made of but tasted terrible, inedible. The men have to wear pants and collared shirts at the restaurants. This is a bummer for men that rather wear bermuda shorts especially since it is so hot everywhere with their bad air conditioning. The beach....plenty of chairs were available, the service was okay but not excellent, the servers did disappear a lot. the outdoor beach and pool service could have been better. the bar tenders didnt mind adding extra shots to their special drink "dirty banana" which was delicious. In the ocean there were rocks that you had to walk on that hurt your feet for about 10 feet till you get deeper in the ocean. In general i think this hotel needs some upgrading, the resort just was not spectacular. Regarding the island itself i was not impressed. i have been to 7 islands and this one was my least favorite. Just not one of the beautiful Caribbean islands. There was also two cloudy winding overcast days, out of the 4 we were there, although it looked like it was going to be a beautiful day the day we were leaving. We didnt do any tours and the resort didnt have much water sports by the beach. Also, if you dont want to be around kids or you are taking a vacation from your own kids, this is not for you because it is a family friendly resort and there are kiddies everywhere (though they mostly stay in the pool). When you order daquiris you have to tell them to add liquor because the kids order the daquiris.

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
5  Thank giannamac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 28 July 2014

Dear Guest,

We would like to thank you for the opportunity you have given us by choosing IBEROSTAR for your vacation. Thank you for posting your comments on the experience you had here our Rose Hall Suites Property in Jamaica. We regret to know that you were displeased with the hotel itself service; rest assured this is not a true depiction of our service values and regret knowing your expectations were not met.

We are indeed pleased to know that you were okay with the food that was offered by the resort in spite of the other issues that you had experienced. We will forward your review to the management team for them to further analyze and also we will use this medium to extend an apology for the inconvenience experienced during your stay. Once again thank you for choosing IBEROSTAR and we look forward to seeing you again.

Online Reputation Manager

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1,751 - 1,757 of 4,346 reviews

Reviewed 16 July 2014

My daughter got married at this hotel. This place is truly paradise. The wedding was beautiful thirty one guests attended and everyone was impressed with the service, amazing people who worked there, food, accomodations, activities. A special shout out to the star friends, especially Peaches, Professa (you were the cutest cupid at the wedding) Kimona and Tasha (we really hope you both got hired you are amazing ). They truly made our stay memorable. Demoy at the pool bar with a lovely smile and always so attentive you are great. The infinity pool was spectacular with a beautiful view of the beach. A few issues with the air conditioning in the rooms. As wonderful as this trip was I must caution anyone planning on getting hair done at the salon stay away. Terrible experience. But back to the hotel fabulous place would definitely return.

Room Tip: Choose higher floors for beautiful view. Room 4119 amazing, quiet.
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank ANGONTARIO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 28 July 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing IBEROSTAR Rose Hall Suites Hotel. This hotel is one of the Top Destination wedding locations in Jamaica and we are pleased to know that your daughter got the privilege of getting married her at this hotel. We would just like to use this medium to wish them an awesome marriage life and congratulations.

We are indeed pleased to know that in spite of the issues that you have experienced with the Air Condition in your room and salon you still had a great time. We will share and congratulate the staff on their hard work; in particular Damoy from the pool bar and the entertainment staff especially Peaches and Professa who went above and beyond to ensure that you had a memorable stay. Once again thank you for choosing IBEROSTAR and we look forward to seeing you again.

Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

I have stayed at several other resorts and Iberostar would be ranked at the bottom of my list. Although I loved the pool/beach, the food was mediocre and at times bad and I the staff did not make me feel welcomed at all. I usually spend between 100-150 dollars in tips when I go to all inclusive resorts. During this trip I only spent about 40 dollars. The staff was not friendly, and at times they were rude.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar.com
5  Thank Aaron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 23 July 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing IBEROSTAR for your vacation. In spite of your disappointment with the food that was offered by the restaurants and the unfriendliness of the staff we are indeed happy to know that you loved the pool and beach.

We regret to know that you’ve felt unwelcome upon your arrival at the Rose Hall Suites Property in Jamaica. it is the standard of all the staff to always ensure that our valued guest feel welcomed, so we are certainly disheartened to know that you did not feel this way during your stay. Once again thank you for choosing IBEROSTAR we look forward to seeing you again.

Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

Me and my Husband stayed here for our Honeymoon last June/July 2013 and we were so happy with our choice. This hotel is beautiful, beach is amazing and staff are helpful.
Food lovely, cant go wrong, put it this way - you wont go hungry. You must try all of the ale carte restaurants too!
There are fab trips to do in Jamaica also - so try and get round to doing them. Definitely do Dunns River Falls, as this is an experience and a half, we bought the DVD too as a keep sake!

Would definitely return to this hotel in the future.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Danielle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 23 July 2014

Dear Guest,

On behalf of the hotel staff and particularly the manager we would like to take this opportunity and thank you for choosing IBEROSTAR for your Honeymoon vacation. We appreciate you sharing your review with us and the online community about the experience you had here at the Rose Hall Suites Property in Jamaica.

We are indeed pleased to know that you had a great time at this hotel and as we continue to give our best hospitality to our valued guest we look forward to seeing you again.

Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

Stayed at this resort on a business/leisure trip. I thought it was excellent. Lots to eat, beautiful pool, dance club on site. The staff were very frienly, and the Star friends were very entertaining. I dont have anything bad to say about this resort and I would certainly return again.
We went parasailing, that was fun and worth the money. The lazy river was relaxing. The swim up bar was great, and the view from the pool looking out onto the beach was the best.

We took the bus to the Rose Hall shoppes. Nice place for shopping. Alot of the same stuff but if you want souveniers this is the place to go. We also did Dunnes River Falls. That was good for an excursion, you need water shoes, and we bought those before hand at the shoppes on the resort.

  • Stayed: April 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Katrina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 23 July 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing IBEROSTAR for your business/leisure trip. As you’ve mentioned in your comment you’ve found this trip would be an excellent one. Indeed we are thrilled to know this as comments like these motivates us to continue working towards ensuring that our valued guest receives excellent service throughout their vacation.

Your comments will be share with the staff and once again we appreciate you choosing the Iberostar Rose Hall Suites and we look forward to seeing you again.

Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

Just returned from the suites. Stayed with our 2 sons, ages 30 and 19. Had 2 rooms: 3416 and 3417. One room had king size bed with view of pools. Other room had 2 queen beds with amazing view of pools and sea. We emailed a week in advance requesting high floor with pool view and they did it for us! This was our second time at an iberostar (pairisio maya in riviera maya in 2011). We were very pleased!

Check-in/check-out: both really quick and smooth. Arrived before 2pm and both rooms were ready.

Rooms: perfect. Ac worked great. Always towels restocked. Fridge restocked. Beds and pillows were comfy. We always bring Yankee candle room fresheners to the Caribbean. Gets rid of the musty smell. It's the tropics! Safe was secure. Shower was a little hit and miss with pressure but not a problem. Lighting very low in bathroom.

Pools/beach: pools were incredible. Temp awesome. We brought blow up floatees and one of the star friends helped us blow them up. A little disappointed they weren't able to do this at the dive shop as we have experienced at other Al's. There are rocks first few feet going into the sea. Bring water shoes. Sea was a little choppy with strong east to west current. There are swim noodles around for anyone to use.

Bars: Aqua bar at the pool was great. Never waited for a drink and no pressure to tip although we did. We brought bubba cups and they were more than happy to fill them! Lobby bar was a nice place to meet before or after dinner.

Star friends: cannot say how hard they work! Very friendly and incredibly talented. Special shoutout to budadup! Love you! Shows were great too.

Restaurants: buffet was outstanding for breakfast and lunch. Ate there once for dinner and was very good. 2 of the 4 of us are vegetarian and would like to pass this on to all the vegetarians out there considering this resort: go there!!!! We ate at ala cartes steak house, Japanese, Cajun, Mexican. The ala cartes at the suites have vegetarian menus! Actual menus! At steak house (which can be frightening for veggies) the pumpkin ravioli was outstanding! The Japanese restaurant did tofu on a "clean" grill! Very impressed. No issues for vegetarians. Staff were always available with questions about what was "clean". Thank you!

We did para sailing. Only $130 for double, kayaks, catamaran, snorkeling. Dressel folks very nice. Did not do anything off site. There to relax. We did put towels on chairs about 7am each morning. Was low season so always chairs and shade available. No venders on beach!

Tipping: I know you don't have to but these folks work so hard. Everyone we met from jamaica was so very nice. Tip them.

We do recommend tis resort. Not crowded the week we stayed. Made reservations for ala cartes the day we got there.

Room Tip: Email a week in advance. We asked for high floor with pool view and got ocean view on top floor!
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank Brendamarioniowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 23 July 2014

Dear Guest,

On behalf of the hotel staff and in particular the manager we would like to use this medium to thank you for choosing the IBEROSTAR. As a top brand hotel chain on an international scale we always seek to ensure that our valued guest receive the highest level of customer service while vacating with us.

We would like to thank you for taking the time to share with us and the online community your review on the hotel and the service that it offers. We are indeed thrilled to know that you’ve found our pools to be perfect, the pools, the bars and the restaurants.

We will share your comments with the staff and congratulate them on their hard work towards ensuring that you experience a memorable vacation.

Once again thank you for choosing IBEROSTAR and we appreciate you recommending this resort to others. We look forward to seeing you again.

Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

We went for the first time to Iberostar after hearing a lot of good things from our friends, the hotel is very good (clean, atmosphere), the food is really good (specially if you want to try local food), there was a good variety of food and it was available pretty much all the time we were awake. The entertainment around the pool and the beach is great, lots to do.

We are not heavy drinkers and again we like to try local brands. There were even some premium brands available (Absolut, Kahlua, Beefeater to mention some).

Rooms are very comfortable and can fit up to 5 people (two in the pull out is like too much unless they are little kids). In general the resort is kept very clean.

There are different restaurants to choose from, and the Mediterranean was our preferred one, the Steak one is very good, the portions are big.

In general we recommend this place to others to enjoy a relaxed vacation with the family.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar.com
Thank Ivan Enrique J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 23 July 2014

Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing IBEROSTAR Rose Hall Suites for your family vacation. We appreciate you taking the time to share with us and the online community your review on the vacation experience that you had here at our hotel.

We are indeed pleased to know that you were satisfied with the property, rooms and different restaurants.

We will share your comments with the staff and congratulate them on their hard work towards ensuring that you had a great time. And we are also pleased to know that you will recommend this place.

Once again thank you for choosing IBEROSTAR we look forward to seeing you again.

Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Rose Hall Suites

Address: Main Rd, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Rose Hall
#2 Green Hotel in Rose Hall
#2 Romantic Hotel in Rose Hall
#3 Top resorts Hotel in Rose Hall
#4 Luxury Hotel in Rose Hall
Price Range: £211 - £548 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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