Stayed June 30-July 6 2014. Initial impression was small lobby and u like other Iberostar resorts, staff at check in were not friendly and/or accommodating. Booked through cheap Carribean and have never before had an issue. Yes, we arrived a but early. It usually we get a room anyway at least temporarily as I travel with a child w special needs. This trip included myself, my teen girls, 15 & 16, 5 year old niece, sister and my parents who are in their early seventies. The request was in back in February for rooms next to each other. This seemed to annoy the clerk named Paul, who was at best indifferent. I requested a supervisor and was told Luis was in a meeting. The entire unprofessional manner in which this was handled began the trip off w a bad taste in our mouths.
Ok.. Onto the rest:
Rooms: Once we made it in, they are adequate...cleaned well, towels and toiletries supplied daily and any request was quickly addressed, ex: pblm w lock on safe. Addressed quickly.
Pool: clean pool BUT nobody and I mean nobody ever cleans the excess of cups left all around the pool area from the pool bar. Workers look and walk right past them. One afternoon, so e elderly ladies couldn't take the bees flying around the empty daiquiri cups so they room it upon themselves to remove all the cups.
Pool palapas: I got there every morning as I am an early riser by 6:30/7:00. Any later and there would have been no shade. Secured our 6 loungers under palapas, the 5 year old didn't need one.. She never sat down!
Beach: clean and cared for. Plenty of palapas around. Not enough staff at the water sports hut so it took us a good while to secure kayaks.
Restaurants: quite inferior as compared to iberostar in cancun, riviera maya and Cozumel. Servers were indifferent and food was blech. Nothing special to offer and portions were quite small... Yes, smaller the. An avg European meal and we are Americans so we did expect larger portions.
Buffets: basically the same food most days but always something available for all of us to eat.
Overall staff attitudes were unfriendly and uninterested. Never did I stand in pool bar with cash in hand and ha to wait ... They moved at a ridiculously slow pace and could not manage a very small crowd. Then again, it didn't seem to bother them at all.
Star friends: excellent... Always trying to get people involved. Very friendly, all good with people.
For us, we won't be back.
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- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Suites Jamaica - Montego Bay