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“Excellent Weekend”

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Iberostar Rose Hall Suites
Ranked #4 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Reviewed 25 August 2014

My wife and I spent the week end at the Rose Hall Iberostar hotel in Lilliput, Montego Bay as we were celebrating our 31st. Wedding Anniversary. We stayed in the Suites which is situated between the Beaches and the Grand Hotels. The Beaches and Suites are mainly for family while the Grand is for Adults.

From the decor of the place to the rooms, the food and the entertainment we had nothing to complain about. The workers were all friendly and mannerly, always coming to find out if we were okay. it all started at the front desk where the level of professionalism was quite evident when we came to check-in.
This level of professionalism was the hallmark of the workers. We even had one sitting with us and chatting for a good little time while we were relaxing on the beach, just ensuring we were doing okay and enjoying our stay.
The entertainment crew always had something different from what we experience at the many other hotels we have been to in Jamaica. The nightly shows were quite entertaining and most of the guest got involved throughout the day and night.
The food was good as there was always a variety on offer. If there was one complaint it would be that there could have been a little more variety in the dessert with different kind of puddings on offer more often. But still, there were many other things on offer
Overall, I will return to this hotel as it has much to offer and its really value for money.

Room Tip: We were on the fourth floor and had the most fabulous few of the sea front and all activities in the...
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Bigman1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 2 September 2014

Dear Guest,

It was a pleasure to have hosted both you and your wife at the Iberostar Rose Hall Suites on such a special occasion your Anniversary. On this note we would like to use this medium and congratulate you both on your celebration of 31 years of Marriage. We appreciate you taking the time to share with us and the online community your review on the experience you encountered here at the Rose Hall Suites property in Jamaica.

Thank you for highlighting to our online viewers here on Trip Advisor the décor of the property and rooms. We are pleased to know that you were offered a professional level of service from the staff as this motivates us to continue working harder towards ensuring that our valued guest expectations are exceeded.

We will share on congratulate them on their hard work and professionalism. We appreciate you choosing IBEROSTAR and we look forward to seeing you again.

Online Reputation Manager

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Reviewed 25 August 2014

Our first visit to Jamaica at a Secrets resort in Montego Bay left a sour taste in or mouths so we were reluctant to return for a friends destination wedding. I must say our perception of Jamaica has changed for the better.

Very friendly and accommodating staff. Loved the suites because they have an extra door in the hallway to block out hallway noise. Rooms were spacious and clean. The resort was also very well-kept.

I think this may have been a resort-wide issue but our main issue was the temp in our room. We could never seem to get it cold enough. Also, the beach was very very rocky in some places (in front of the suites). Take some water shoes with you, otherwise it will kill your feet. (which is the reason why I gave the location 3 stars). Actually we loved that the resort is only 15 minutes away from the resort.

We had only stayed at Adults-only before, I think had we stayed at the Gran-Iberostar, we would have given 5 out of 5 stars. Their beach was better, I didn't hear any issues with A/C, and I also heard the food is better.

Our trip worked out great because the resort wasn't at capacity, had it not been the week before school started things may not have been as relaxed. (They upgraded our room to ocean view and didn't put a restriction on the gourmet restaurants because we were still able to get reservations at the last minute every night).

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
1  Thank mv79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 2 September 2014

Dear Guest,

At the IBEROSTAR, it is always our desire to provide every guest with exceptional service and to care for our guests to the best of our ability. On this note I would like to just extend our warmest appreciation for choosing Iberostar Rose Hall Suites to host your vacation and for sharing your feedback with us and the online Trip Advisor community the vacation experience you’ve encounter at our hotel.

We are pleased to know that you had a great time at this property As it relates to the temperature in the room we have noted your comments and have it forwarded to relevant personnel as communication of this nature helps us improve as we go along. Once again thank you for choosing Iberostar and we look forward to seeing you again.

Online Reputation Manager

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A TripAdvisor Member
Reviewed 25 August 2014

The best resort my wife and I ever stayed at. From the time we got there we was greeted with a welcome drink. It was also the week of my wife's birthday and they really went out of their way to make sure she enjoyed it. From the activities to the places to eat and the shows....all I can say is I'm so looking forward to going back. The next time we return, we are planning on taking our children. I will recommend this resort to any and everyone!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 2 September 2014

Dear Guest,

Thank you for sharing with us your review on the vacation experience you had here at the Iberostar Rose Hall Suites property here in Jamaica. We appreciate you choosing us to accommodate your vacation and it pleases us to know that you had an excellent time. We will share and congratulate the staff on their hard work towards ensuring that you had a great time. Once again thank you for choosing IBEROSTAR and we look forward to your return with your kids as well.

Online Reputation Manager

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Reviewed 25 August 2014

We have been to many Caribbean island and this may the first vacation which we experienced disappointing. We had booked 4 rooms from May of 2014. They separated by giving rooms from one end to other end. Nothing was working in the room as safe, sink and hair dryer. When we asked to change our room. We have got very rude answer back. First day of dinner time they ran out of the items from menu. I would not go again to this Resort ever. We paid so much and the service was horrible; such waste of our money.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
4  Thank Chetna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 30 August 2014

Dear Guest,

We would like to thank you for choosing IBEROSTAR for your vacation. We appreciate you taking the time to send us your feedback on the experience you encounter here at the Rose Hall Suites property in Jamaica. We regret to know that you were dissatisfied with the service offered by the hotel and the malfunction of various devices in your room. Your comments will be forward to the management as we seek to improve and maintain a high level of excellence to our valued guest. Thank you again for choosing IBEROSTAR and we look forward to seeing you again.

Online Reputation Manager

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Reviewed 25 August 2014

two week family holiday with my wife and there year old son,we are regularly travel to the Caribbean and Jamaica is our favourite place .... check in made very easy by excellent front desk staff we had emailed a request for a high floor and we got exactly what we asked for room large suit we had asked for one large bed and thats exactly what we got,as we new there was a big sofa bed our son could use if wanted,the suit has plenty of room huge bathroom and water fall shower two sinks and most importantly for us a bath for our son the room had a nice tv plenty of storage ,tea coffee maker free safe and a mini fridge with soft drinks water and unfortunately CARIB CANED BEER NOT RED STRIPE even asked the guy who refilled the fridge for some and he could not oblige Jamaica=red stripe ,balcony was nice great view of the ocean any room high up and you won't be disappointed, they had a turn down service at night chocolates on the bed and changed your towels,room was allayed cleaned well and too a high standard only small niggle was the bathrobes provided were very old and discoloured we put them with the dirty towels 5 days on the trot and they were simply hung up and never replaced no big deal as I'm sure the excellent guest services would have replaced if we asked guest services always there to help and one big advantage over the riu hotels is that you can book the speciality restaurants with them almost any time day or night. we had one big problem our sons pram was left on the coach one visit to guest services and a anxious wait of a couple of hours and it was sorted,only other issue was there was no iron in our room and after a call was sorted within the hour,coffee maker broke our second week one phone call and was sorted again with in the hour hotel we have been to a lot of all inclusive hotels over the years and first one which has air con every wear,we were a little worried before we went as we enjoy the night time entertainment outside we loved getting out of pool getting dressed and been cool all night,this is a very impressive hotel once you get used to VERY low lighting every wear corridors are VERY dark. i understand iberostar are trying to be green but there are now LED bulbs that can be energy efficient but still a lot brighter,lots of nice places to sit and chill we enjoyed the lobby bar great drinks and most nights they had a really talented pianist entertainment was good just been to far too many night time shows over years only down side was kids mini disco and entertainment stared to late 8 to 830 music bar was good we enjoyed chilling there late at night unfortunately we went in around 10 nights and only music was one night of karaoke great older bar tender really enjoyed chatting to him if u go search him FOOD you will not be disappointed we have been to many places and in Jamaica we are never ill i think food hygiene is always good, BIG PLUS lots and lots of Jamaican food always available lots of variety deserts meet dishes anything you want really want. ANT RUBY buffet this is by the beach and is for lunch great food and alcohol enjoyed the jerk chucked rice and peas most days again plenty of variety. SPECIALITY RESTAURANTS steak house ant ruby in day time good steaks and food in general good service Mediterranean was nice not my favourite but my wife loved the surf and turf grommet my favourite really enjoyed the red snapper overall these are best restaurants we have experienced in a all inclusive hotel POOL spent most of the time in the pool as it was were our son wanted to be big infinity pool great view as its on the beech,great swim up bar and good pool entertainment ,quiet a few missing tiles on the bottom of pool I'm sure this will be addressed at some stage as they are always trying to improve the hotel as was notable even over the two weeks we were there,people always reserving sun beds early in the morning no big deal to us as we were always up early but hotel staff could do more to discourage this ice cream cart by pool was broke for all odour two weeks here BEACH NO GETTING AWAY FROM IT THIS IS A MAN MADE BEACH u can feel it as soon as you step bear foot on the sand not much sand under foot grand part of beech worst lots of small stones suits beach lot better and beech hotel better still i surges if going in to water simply walk past ant ruby buffet and its fine for me the beech is very important and it was still good but not what i was expecting KIDS CLUB AND PIRATE SHIP we enjoyed limited time in both as our son preferred the pool but really enjoyed both BEACH BBQ great food plenty of chicken rice and peas,corn on cob curried goat jerk pork and stake twice a week we also took advantage of been able to use the other iberostar beach hotel bbq when they were on and had steel band on the beach a good few times when we were there STAFF always nice to be in Jamaica and staff were overall excellent notably tiven in ant ruby nikeisha in kid club Susanna life guard in kids club Andrew in guest services and the older bar tender in the music bar ,the older security guard on the kids club that our son made friends with WEATHER july 30th to august13th great weather always worth getting up early at 7 am you can feel the heat and stayed hot all day till around 3 or 4 pm then cooled down a little rained very little just one afternoon for around a hour and half then sun out every wear dry and on our last day for a hour as there was a hurricane passing through the Caribbean we were lucky but we have found this to be case every time we have visited Jamaica normally in early september only disappointing weather ever had was in june OVERALL any holiday spent in Jamaica is a good holiday, this is a great hotel if u spend your holiday here u will have a great time any problems u encounter will be easily sorted .also my wife parents have been to the iberostar beech hotel next door which u can use and we went in a few times and u can see the difference id always pick the suits the difference in price is worth it .any questions and email me and id be happy to help iberostar are our favourite hotels we will be back

Room Tip: high floor and pool view we stayed in room 4418 email hotel to request
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank jason v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 15 September 2014

Dear Guest,

First and foremost we would like to thank you for choosing IBEROSTAR to accommodate you on such a memorable vacation here in Jamaica. We appreciate you taking the time to send us your feedback on the vacation experience you’ve encountered here at the Rose Hall Suites property in Jamaica. Indeed we are pleased to know that you were impressed with this resort and the service that was received while vacating with us.

Comments like these motivates us to continue working towards ensuring that you our valued guest received the excellent service throughout their vacation. We are pleased to know that you’ve found the room to be great and that you were assigned a room that was to our liking with a great view. We are also happy to know that you loved the restaurants and the food that was offered there and in additional the beach barbeque that you’ve mentioned.

We will share your comments with the staff and congratulate them on their hard work towards ensuring that you had a great time at the resort especially the above mentioned such as; Susanna the life guard by the kids club, Andrew in guest services and bartender by the music bar along with the other you have mentioned.

Your review here on Trip Advisor is much appreciated and once again thank you for choosing IBEROSTAR we look forward to seeing you again.

Online Reputation Manager

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A TripAdvisor Member
Reviewed 24 August 2014

Iberostar is beautiful. The food is great and the staff is friendly. Lots of activities and quite if that is what you want. You can relax or have a wild time.

Service was good. I had one small incident why I did not give service 5 stars. Room service is available 24 hours but have no breakfast items on the menu. I though that was a big deal since I like breakfast food at all times and more than likely would order breakfast in after a late night. Room service aside this was an amazing vacation.

Love this place!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 28 August 2014

Dear Guest,

I would like to extend my sincere gratitude to you for not only choosing the Iberostar Rose Hall Suites for your vacation but for also taking the time to share your feedback about your experience at our hotel.

We are all happy to learn that you found the food to be great, the staff friendly and the service to be good. We greatly appreciate your praise and are glad to know that even though the room service menu was no to your satisfaction, you still loved our hotel.

Once again thank you for choosing IBEROSTAR for your vacation and we look forward to seeing you again soon.

Online Reputation Manager

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Reviewed 24 August 2014

This was our first time at an all inclusive as parents. We have visited about 5 adults only resorts in the past. We took our three year old daughter for a 5 night stay. We had such a good time! We got lots of relaxing time as our three year old was very entertained by the water park, beach/sand, and pool. The staff went out of their way to engage us in conversation and we felt like we had lots of friends by the time we had to leave. Our daughter was not old enough for the kids club but we did see families taking advantage of it as well as the babysitting. The food and restaurants were fine. I wasn't blown away but there was lots of choices, healthy options, and something for everyone. Make sure you make your reservations your first night there. We were allowed 3 reservations for a 5 night stay. There is a kids menu at the restaurants. Same menu at each, but the food came presented differently each time. The BBQ by the beach was probably the best meal we had there. There is no food allowed out of the restaurants but you can access food any time of the day or night for snacks etc, you just need to wear a beach cover up/ shirt and shoes and can't be dripping water. Having an out door snack area would have made our trip a little bit better as we have experienced at other resorts. There was a ice cream cart by the pool but the staff told us it hasn't been used in years. Our room was spotless and very comfortable and we had no problems at all with house keeping. The beach was beautiful! It is rocky in front of the pool but we got our chairs near the steakhouse and never needed water shoes. People do reserve beach chairs but I give the hotel credit as there are signs everywhere saying that it is not permitted (obviously not enforced though). There are photographers walking around to take photos and they encourage you to book private sessions. The pictures work out to be about 10 dollars each and you can only purchase them in increments of ten. Overall the staff in Jamaica was so happy, engaging, and friendly. They really made our vacation relaxing and enjoyable!

  • Stayed: August 2014, travelled with family
    • Location
    • Service
3  Thank frygirl0607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 28 August 2014

Dear Guest,

First and foremost we would like to thank you for choosing Iberostar Rose Hall Suites in Jamaica for your first family vacation. We would also like to let you know that we really appreciate the time you have taken to share your reviews as this will help us to improve the services we offer to our guests.

We are happy to know that you had a good and relaxing time and that you were pleased by the staff that went out of their way to engage you. It is good to know that even though the food did not exceed your expectations, you were pleased with the options. We appreciate your good comments about your room and the housekeeping service.

We are elated to have contributed to your vacation in a positive way and we do look forward to your return visit.

Online Reputation Manager

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Additional Information about Iberostar Rose Hall Suites

Address: Main Rd, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Rose Hall
#2 Green Hotel in Rose Hall
#2 Family Hotel in Rose Hall
#3 Top resorts Hotel in Rose Hall
#4 Luxury Hotel in Rose Hall
Price Range: £257 - £580 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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