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Reviewed 4 weeks ago via mobile

My fiancé & I had an amazing time. The staff are extremely friendly & hospitable. Nadira did an excellent job explaining everything at check-in & she made sure we were good when she saw us in passing throughout our stay. The room was clean & spacious. Iberostar was a beautiful resort. Jamaica was everything I expected & more. I will be returning!! ❤️

Stayed: September 2018, travelled as a couple
1  Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerJM, Quality Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 3 weeks ago

Dear Kim,

Thank you for this awesome review on TripAdvisor.

We the Management and staff of the Iberostar Suites Hotel would like to thank you for having spent your vacation here with us. Our goal is always to remain committed to meeting the vacation needs of our valued guests, as we strive to deliver the level of services expected from us at the highest standard.

It was truly our pleasure serving you, and reading your comments about our lovely island made us proud. We look forward to your return and hope that you will not hesitate to make this hotel your future vacation destination.

Once again, thank you very much for sharing your five-star feedback and we look forward to welcoming you back in the near future.

Sincerely,

Online Quality Manager
Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Such an amazing trip! Thanks to the amazing staff, especially Fitzroy! Everyone was so friendly and accommodating! They made our Honeymoon one to remember! Highly recommend this resort! We will only book at Iberostar resorts for future vacations!

Room Tip: Ocean view room is key!
  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank RickyLion1619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerJM, Quality Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 3 weeks ago

Dear RickyLion,

Thank you for your review.

Thank you choosing the Iberostar brand as your choice of hotel to spend your vacation. We appreciate you leaving your feedback, and will ensure that your comments are extended to the team, so that they can be motivated to continue delivering exceptional service.

Once again, we thank you and looking forward to your future visit.

Best Regards,

Online Quality Manager
Iberostar Jamaica

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Reviewed 4 weeks ago via mobile

My fiancé and I stayed here for a week with her family as I was officiating her brothers wedding vow renewal. It’s a great and safe spot to bring your family and enjoy Jamaica. There’s a casino and nightclub on grounds for adults and pretty decent resort entertainment and game rooms for the kids. Lots of waterfront activities as well and plenty of dining options. We only left to experience some attractions outside with a tour company otherwise there’s no reason to leave...

Stayed: August 2018, travelled with family
2  Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerJM, Quality Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 4 weeks ago

Dear Rob,

Thank you for this review on TripAdvisor.

Thank you for having stayed at the Iberostar Suites Hotel.

We are very pleased to hear that you had a lovely vacation with us, and that our staff delivered exceptional service. We thank you for highlighting some of the amenities that we offer and the things that stands out to you the most.

Once again, we thank you and looking forward to hosting you again in the near future.

Best Regards,

Quality Manager
Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We just enjoyed a week’s vacation at the Iberostar Rose Hall Suites (Aug 21 – Aug 28). Our entire trip was great – We would recommend this resort. Our whole family went which consists of 2 adults and 2 children (11yr, 9yr). This review only consists of the suites and not the main hotel except for restaurants.

Check in: Upon arriving at the hotel via the shuttle, we were greeted by Sean at the front desk. Sean was extremely pleasant and gave us good advice about the prestige package that we inquired about. While completing the check in, we were served a delicious juice drink that refreshed our pallets. Sean also remembered me throughout our week and when I needed help with our room security box, he got someone to fix it right away!

Room: We booked a beachfront room which was a corner unit that overlooked the beach and also the main pool. Overall, the room was adequate with the space we needed to rest and get ready. We did not spend too much time except to sleep in the room as we were in the pool, on the beach, doing an excursion or eating. We would have liked to have an option to have a 1 bedroom suite where we could have had separate sleeping area for the adults and the kids in the living area. But again, we did not spend much time except to change or sleep. Our room was always kept clean by the wonderful Juanita. She always had our room made up by the time we came back from our day activities.

Food/Service: Food was plentiful and adequate. Buffet food for breakfast, lunch and dinner had plenty of options, even for picky eaters (my son). Many different options for each meal so that if you stuck with 1 type of food, you could have a different meal the entire week. The waiters/waitresses were extremely attentive to our needs/wants. Gavin, Shalimar, Marvel, Keryon (pool) always had smiles on their faces and remembered us from our previous encounters. The facility had many dinner options (steak house, Italian, a couple Asian and a Japanese Hibachi), of which the hibachi was far the best. The hibachi food was excellent and the chefs, Ramone & Marcos, provided great entertainment when cooking by getting everyone around the grills involved – my kids especially loved it. Definitely way more food than we were able to eat.

Pools: There are 2 pools at this resort which were plenty adequate on space while we were there. The temperature of the pools was refreshing but not at all cold, but gave a good heat relief from the air temperature. One pool was mainly for activities, while the other was the general pool with the infinity overlook to the beach. This is the pool that is good for smaller children as it has a zero-entry. It also had a swim-up bar which was nice. The only thing that we would have liked is to be able to use the pool at nighttime (before 9-10pm) as a last nightly activity for our children. We were asked to leave one evening due to a nightly chemical cleaning. Would be nice to postpone that until later – the pool basically closes at 7pm every day.

Beach: The beach was clean all the time which was a result from the grounds crew cleaning it (raking, picking up trash, etc) on a daily basis in the morning. The sand was soft, the water was clear and immaculate. There were plenty of chairs and cabanas for shade while on the beach. Never an issue locating one. 25 yards from the beach, the hotel had placed some boulders to make an artificial reef so that you can snorkel and view wildlife. This was one of the best things on our vacation as our son took advantage of this basically every day. Our kids saw the following while snorkeling off the beach: stingrays, spotted moray eel, lionfish, starfish, puffer fish, porcupine fish, sea urchins, angelfish, tangs, sea cucumbers, coral, other fish. Fantastic area to confirm if small kids can handle snorkeling.

Excursions: We took 2 excursions during our stay. We booked these through the beach activities house on-site (Dressel Diving). One was a snorkeling/mangrove excursion and the other was a strictly snorkeling excursion.
*The snorkeling/mangrove excursion was a half day trip where the 1st part was snorkeling at a marine sanctuary and the 2nd part was kayaking through the mangroves. Snorkeling was great, and we were able to see many different types of coral and fish (no turtles ☹). Kayaking in the mangroves was fantastic where we were able to touch/hold an upside down jellyfish. My only desire would be to kayak more as it was very peaceful and relaxing. Captain Keino and our dive intern Phillip were very personable, making sure that everyone was comfortable and having fun. Captain Keino was good at managing the waves/swells as we had some chop of the water.
*The only snorkeling trip composed of snorkeling, lunch at Pier One restaurant, a small shopping trip in town and then some water play at Margaritaville (inflatable obstacles). This excursion had better snorkeling as this was done in the Montego Bay marine sanctuary, right off the airport (planes flying overhead). There were more fish/coral/tunnels to explore on this trip which made the snorkeling more interesting. Again Captain Keino and our dive interns, Rhianna and Liam, made the trip personable by engaging in conversations, playing with the children at Margaritaville and looking out for everyone’s safety. We cannot say enough good things about Keino – truly a great guy!
*We appreciate the eco-consciousness during the excursions as we saw 2 plastic oil bottles floating in the ocean at 2 different spots. Keino stopped the boat and we ended up retrieving them in order to throw them in the trash back at the hotel.

Other: There were other things to do while at the resort. Such as ping pong, billiards, fooseball, lazy river, shopping, coffee shop, kids camp and others. There is also a spa for adults only. This spa is free to use and wonderfully relaxing - we were the only ones in there which was quite nice - relaxing time away from the kids.

  • Stayed: August 2018, travelled with family
    • Location
    • Rooms
    • Service
2  Thank slaughtercb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerJM, Quality Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 4 weeks ago

Dear Slaughtercb,

Thank you for this beautiful review on TripAdvisor.

The Management and staff of the Iberostar Suites Hotel would like to thank you for having chosen to spent your vacation here with us. We appreciate you taking the time to leave us this very detailed feedback about your stay. We feel honored to be a part of such well trained professionals who treated you with such attention by ensuring that you experienced the most wonderful memories.

We are sure that the team will be pleased when we share your beautiful review with them, as It is with comments like yours that give confidence to continue performing to the best of their ability. We also thank you for highlighting all the areas that contributed to you and your family vacation experience.

We have taken note of all your comments and will be sharing them with the Management team for there consideration.

Once again, we thank you for your review and looking forward to welcoming you back.

Kind Regards,

Quality Manager
Iberostar Jamaica

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Reviewed 4 weeks ago

My husband and I chose this resort and destination for our wedding after much debate and research and we couldn't be happier! First of all communicating via email with wedding coordinators and resort staff is normally very tricky BUT Simone, Crystalee and all of the Rose Hall Suite staff that we corresponded via email with leading up to our stay were phenomenal and made coordinating all of the details a breeze! Once we got there things did not change a bit! My husband and I went with 25 family members and friends and we were all welcomed with open arms. As soon as we checked in we were greeted by our wedding planner Simone. We were able to have a meeting with her that very same day to confirm and iron out any and all details of our stay and the wedding day itself from spa arrangements right down to our walk down the isle and the reception. Again, a seamless meeting and we were made to feel completely at ease with what can be a stressful time. Our Wedding day could not have been more perfect! Not a single thing went wrong Simone, Crystalee and the rest of the staff were right there for whatever we needed making sure that everything was on time and transitioned so smoothly. We laughed and cried and enjoyed every minute with our family and friends not worrying about a thing! Our Accommodations were to die for! With our wedding package we were gifted a free upgrade based on availability. So we booked the ocean view room with the hope that we would get an upgrade to oceanfront. Simone went above and beyond! In our wildest dream we'd never dream of staying in a presidential suite, but that is the upgrade that we were gifted the day after our wedding. We were floored again couldn't be more thrilled and pleased with our accommodations. Beyond our phenomenal wedding experience the entire staff and the entertainment team were amazing! They went above and beyond to get to know you and ensure that you were enjoying every minute of your stay. After 12 days at the Rose Hall Suites there were quite a few staff members, including the entertainment team that truly felt like family by the time we left. It was so hard to leave but we will most certainly be back again. Thank you to Simone, Crystalee, the spa staff, pool staff, and entertainment team for truly making our trip a once in a lifetime experience!!

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank Samantha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityManagerJM, Quality Manager at Iberostar Rose Hall Suites, responded to this reviewResponded 4 weeks ago

Dear Samantha,

Thank you for your review on TripAdvisor.

Thank you for sharing this lovely feedback on your recent stay at the Iberostar Suites Hotel. We are delighted you had an extraordinary wedding experience with us. Based on your lovely review, you have confirmed that the Iberostar Suites Hotel is the perfect destination choice for any special occasion.

Our goal is to exceed our guests' expectations at every opportunity, and we are happy we were able to surpass your expectations and created a life time of wonderful memories. We will share your accolades with our team members, as they are truly the ones who make visits to our hotel unforgettable. The team looks forward to welcoming you back for your first anniversary.

Once again, we thank you and look forward to your next visit.
Sincerely,

Quality Manager
Iberostar Jamaica

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