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Iberostar Rose Hall Beach Hotel
Ranked #6 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Hudson, New York
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Looking to return....”
Reviewed 16 February 2014

We had a great vacation here in October.. looking to return to Jamaica Thanksgiving time... We went to our room after check in.. and we had two lights that worked and a musty smell in the room.. it took two days to get it fixed and we sprayed air freshener in the ducts to hide the smell..It was a little difficult to get around in the beginning but everyone was so nice and friendly the staff was awesome and the food great..
The biggest problem was the person who stopped us when we were going for a walk because we were on the "better" hotel properties... I didnt realize that we couldnt go on the property of the other Iberostar hotels.. They make you feel like you have "coodies" - I was not impressed by that at all.. I guess we will try the "better" hotel just to see what were missing..
Other than that.. it was awesome!!!!!

Room Tip: stay off the first floor :)
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Sheila N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, 20 February 2014
Dear Guest,

The management and staff of Iberostar Rose Hall Beach Resort would like to thank you for choosing our hotel. We would like to extend our apologies to you for the inconvenience you encountered in your room; our housekeeping department works committedly each day and we are truly sorry that it took two days to correct the error. Guest of Iberostar Rose Hall Beach do not have access to Iberostar Suites and Iberostar Grand. However it is the responsibility of our team to pass this information on in a courtesy and professional manner; if this was not done, kindly accept our humble apologies. We are thankful that you enjoyed the great food and the excellent service offered by our friendly staffs. Thanks for sharing your review and we hope to welcome you again for another awesome vacation.

Quality Manager - Iberostar Jamaica
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Rating summary
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Traveller tips help you choose the right room.   Room tips (1,023)
Date | Rating
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English first
dayton,ohio
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 February 2014

First off I would like to say that we have stayed at Iberostar resorts in various islands and this resort again lived up to the Iberostar name! Traveled Feb. 6- 14. The service was outstanding by all. Shellie at the front desk was wonderful, extremely helpful, kind and professional. So many great workers - Sonnie, Dalbart and the lovely ladies on the beach serving drinks, and TJ from Dressel water sports! Miss you all already!
Resort extremely clean, our room was wonderful and had no problems what so ever. We were celebrating our anniversary and a bottle of champange, a botlle of rum and the customary return guest T-shirts awaited us in our room. Food was outstanding at both the buffets and ala carts. Beach was much nicer here than at the suites. Being beach people this is where we spent all of our time, never a issue securing a papula or chair. Again definetly worth the money spent and would stay here over the other 2 properties. We usually head to a different island each year but can honestly say IBRHB will be in our plans again next. Thank you all for such a wonderful time!!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank twochics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, 20 February 2014
Dear Guest,

The management and staff of Iberostar Rose Hall Beach Resort would like to thank you for continually choosing Iberostar hotels. We are delighted to hear that the outstanding services provided by all our dedicated staffs were enjoyed. We will commend Shelly, Sonnie, Dalbert and all others for the remarkable service they provide thereby contributing to a wonderful vacation. We are happy you had a wonderful time here with us and we thank you for taking the time to share your review. Thanks to you again and we look forward to your return visit

Quality Manager - Iberostar Jamaica
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New York City, New York
Level 1 Contributor
2 reviews
Reviewed 16 February 2014

Just came back from a 1 week stay at the Iberostar Rose Hall Beach (Feb 10).
Pro:
Check-in was efficient since it was Monday afternoon.
Got a top floor (room 1412) with pool side/ocean view room.
Room size is sufficient for 2 adults & 2 small children.
Bathroom is large.
Staffs are friendly.
Food is great. Loved the fresh fruit juices in the morning.
Love the beach. Waves are very mild that small children can sit and play on the beach without worrying a big wave might knock them down. Water is very clear.
Entertainment staffs does a good job.
Lots of shades on the beach.
Bathrooms throughout property are kept very clean.
Air condition unit was very quiet.

Con:
water pressure on the shower head is low. It marginally improved during off peak hours.
internet connection is not free. $20/day or $45/week.
bed is too soft for my preference.
rooms facing pool side/beach might hear loud music at night- it's not a nightly occurrence. (we sleep early with the kids)

Room Tip: Rooms facing pool or beach might hear loud music at night.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, 22 February 2014
Dear Guest,

The management and staff of Iberostar Rose Hall Beach Resort would like to thank you for choosing our resort. We are happy to hear that you enjoyed your stay by making the most of our delicious food, the beauty of our resort and the services offered by our friendly staffs. Kindly accept our humble apologies for any inconvenience you encountered with the water pressure. The internet cost extra US$10.00 per day or US$45.00 per week as well as we have smaller packages available; if you were inconvenience as a result of this we are sorry. We apologize for any inconvenience you encountered due to loud music at night; once per week we have our Pirate Beach Party so as to offer more amusement however usually there is no disturbance by this. We appreciate the time taken to share your review and we are grateful that overall you and family enjoyed your time spent with us. We sincerely hope we will have the privilege to extend welcome to you again.

Quality Manager - Iberostar Jamaica
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Level 4 Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 16 February 2014

My husband and I stayed here for 2 nights prior to upgrading to the Iberostar Grand Rose Hall. Overall, we enjoyed our stay, but if you're looking for the 5 star luxury, adults only experience, I highly recommend the extra $ and upgrade to the Grand hotel.
Everything we experienced at this hotel was definitely above average from food/beverage, service and entertainment. For the most part, the staff was very friendly and eager to help make our vacation memorable. The lobby bar bartenders were wonderful - make sure to go there for a morning iced coffee, they are excellent! We also had a lovely waitress on the beach. This resort definitely caters to families vs. couples, if you have children it's a wonderful hotel choice. It seemed like the kid's program was very well organized and enjoyed by the participants!
We had an oceanfront room, and felt the upgrade was worth it for the better view. Our room was always cleaned everyday, and the mini-fridge restocked. The hotel grounds themselves are well-kept and maintained. The beach itself is nicer as you walk more towards the Grand, with fewer trees and rocks.
My advice is that if you're travelling with children and looking for best-value in Mo-Bay, this is the place to be! If you're on your honeymoon/anniversary/romantic getaway, definitely upgrade to the Grand (see my review there). Please message me if you have any questions.

Room Tip: Higher floor offers a better view of the ocean
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FunintheSun1110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, 20 February 2014
Dear Guest,

The management and staff of Iberostar Rose Hall Beach Resort would like to thank you for choosing our hotel. We are very thankful to hear that your experience was above average and our gratitude is extended to you for sharing your review. Our team is committed to providing excellent services and as such they put forth their best. Thank you for recommending our hotel, we appreciate very much. We look forward to next time we will have the opportunity to welcome you to Iberostar again.

Quality Manager - Iberostar Jamaica
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new hampshire
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 February 2014

Stayed the week of Jan.25th. The resort is very nice, clean food is good. Went to the steak restaurant was very good. The entertainment staff was excellent cannot say enough about them always up beat thanks to them for a entertaining week especially tootsie roll, angel,barbie and all the rest. Beach was very nice never had a problem finding chairs or shade.looking forward to going back.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank burgienh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, 17 February 2014
Dear Guest,

The management and staff of Iberostar Rose Hall Beach Resort would like to thank you for choosing our hotel. We are happy to hear that you enjoyed the beauty of our property, the delicious food provided, the exciting entertainment and the comfort of our shaded beach. We will commend Tootsie Roll, Angel, Barbie and the rest of the team for the excellent services provided. Thanks for sharing your review and we look forward to the next time you will visit again.

Quality Manager - Iberostar Jamaica
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York, Pennsylvania
Level 5 Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 February 2014

My husband and I went with a few other people to this sunny, friendly resort from February 6th through February 9, 2014 and thoroughly enjoyed every minute of it. Our room and the whole resort was very clean, staff was mopping the common areas daily and gardeners were keeping the outside grounds in tip-top shape and beautiful. We had 82-83 degree days and 71 degree nights with no rain, just a beautiful blue sky, a soft breeze and very friendly wait staff, always there to refill beverages which were delicious. There was a great team of staffers to get everyone started in games and fun. Our room was very clean and well cared for daily, even with rose petals left on freshly made bed each day on a nicely "fanned out" towel. What can I say about the food choices except they were all superb with such friendly servers. The selection was always fresh and so yummy. Everyone there went out of their way to welcome you. We will definitely consider visiting again at this all inclusive resort even though we usually like to visit new places.

Room Tip: Any room would be great since you are always by the pool and on the beach. If you prefer eating over...
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LynYork_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, 17 February 2014
Dear Guest,

The management and staff of Iberostar Rose Hall Beach Resort would like to thank you for choosing our hotel. We appreciate the time taken to share your review therefore our gratitude is extended once more. Our staffs are very dedicated and they take great pride in doing their jobs hence it is done to the best of their abilities. We do our utmost to ensure that our property in general is in always in the best condition therefore our value customers are able to relax and enjoy the beauty and excellent services provided. We are grateful you were able to have a wonderful time here with us and we look forward to the next time we will have the opportunity to welcome you again. Thank you!

Quality Manager - Iberostar Jamaica
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Brighton, Ontario
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 February 2014

I can not find any major flaw with this resort. There was more than enough choice for food, always plenty and very flavourful. We did not try the Japanese restaurant but thoroughly enjoyed the steakhouse (the steaks were huge...we could have shared one) and the Cajun restaurant. These req'd reservations but the hotel was very accommodating. The rooms were good basic rooms. We didn't need fancy since we only went there at the end of the day to sleep. Perhaps it was time to exchange the pillows...we found them very hard.
We highly recommend the bars (no watering down the alcohol!) Our favourite bartender was Dalbert..he was very attentive and tried a variety of drinks until I found the one that best suited me. This was all done with a smile and his expertise of the different drinks.
The entertainment crew were great...can they dance!!! Especilally appreciated Tootsie Roll, Shadow, Barbie and Easy Peasie. They all were fantastic.
I highly recommend usind the Dressel Diving excursions. We went on 3 and loved each one. Marie was on the desk and helped us out alot...very professional. Jack and Captain Ding Dong made us feel welcome and safe. Jack showed us around the mangroves and the coral reefs. My regret was not taking advantage of the free diving lesson in the pool(available every day).
I would not hesitate to recommend Iberostar Rose Hall Beach. Friendly, laidback but always attentive. We completely relaxed and felt rejuvenated by the end of our 7 days

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank ontherroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, 17 February 2014
Dear Guest,

The management and staff of Iberostar Rose Hall Beach & Spa Resort would like to thank you for choosing our resort. We are thrilled to hear that your 7 days’ vacation was wonderful and that you enjoyed the services offered. We are happy that the wide variety of food provided by our dedicated chefs were thoroughly enjoyed. We will applaud Dalbert for the exceptional service provided and also the entertainment crew for ensuring your vacation was full of wonderful memories. We have note your comment regarding the pillows and will direct this to the relevant department. We are happy you enjoyed your diving excursion and we hope you will return again for more rejuvenation. Thanks to you for sharing your review and we look forward to your return visit.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Rose Hall Beach Hotel

Property: Iberostar Rose Hall Beach Hotel
Address: Rose Hall Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Beach Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#3 Romantic Hotel in Rose Hall
#3 Green Hotel in Rose Hall
#4 Top resorts Hotel in Rose Hall
#4 Family Hotel in Rose Hall
#5 On the Beach Hotel in Rose Hall
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Iberostar Rose Hall Beach Hotel 3.5*
Number of rooms: 366
Official Description (provided by the hotel):
This new 5-star- hotel is located in beautiful Montego Bay, Jamaica. Directly on the beach. Elegant colonial design. Water sports galore. Scuba diving. 3 specialty restaurants. ... more   less 
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Also Known As:
Iberostar Montego Bay
Montego Bay Iberostar
Iberostar Rose Hall Jamaica
Iberostar Jamaica
Iberostar Rose Hall Beach Hotel Jamaica - Montego Bay

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