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“Awesome escape” 5 of 5 bubbles
Review of Iberostar Rose Hall Beach Hotel

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Iberostar Rose Hall Beach Hotel
Ranked #6 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Boston, Massachusetts
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Awesome escape”
5 of 5 bubbles Reviewed 15 April 2014

The water was warm but was filled with debris. It was a great getaway though. We're from Boston and it had everything we needed to just relax.

We were only there for a long weekend so we just stayed at the resort. For an all inclusive, the food and drinks were delicious! We did the dinner reservation for the Japanese habachi place. Eh, I'd do something else, if you have the option.

The staff was more than pleasant. It seemed they cleaned our room in the late afternoon/ evening. Oh, and make sure to visit the club. It was really fun! They played great music.

Oh and don't forget to bring a nice pair of shoes and a pair of slacks for the guys. There is a dress code for certain restaurants.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Beach Hotel, responded to this review, 21 April 2014
Dear Guest,

The management and Staff of IBEROSTAR Rose Hall Beach Resort would like to thank you for choosing our resort. Thank you for taking the time to share your review. We are grateful that you enjoyed your vacation here with us and will commend our ‘more than pleasant’ staffs for the wonderful jobs they have done. It is always our aim to ensure each of our valued customers leaves wanting to return and as such we are truly thankful and happy your getaway was awesome. Thank you and we hope to see you again in the future.

Online Reputation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,141 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (979)
Date | Rating
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English first
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 15 April 2014 via mobile

My family stayed at this awesome resort from Mar 19-29th. The area is well kept. Food (buffets and A la Carte) are great. The Star team keeps you entertained all day long. We took our 1 1/2 yr old son, Ethan, to the kids show every night and he loves it...he won't stop dancing

Thanks Iberostar

Stayed March 2014, travelled with family
Helpful?
5 Thank Kci28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Beach Hotel, responded to this review, 21 April 2014
Dear Guest,

The management and staff of IBEROSTAR Rose Hall Beach Resort would like to thank you for choosing our hotel. We are thrilled knowing you and family had a great vacation here with us and we thank you for sharing your review. We are thankful that the food was enjoyed and that Ethan was able to enjoy the kids show. It was our pleasure having you here with us and we hope you will visit again for another wonderful vacation. Thank you!

Online Reputation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St-Jean-sur-Richelieu
1 review
3 of 5 bubbles Reviewed 14 April 2014

We stayed at the Iberostar Rose Hall beach from March 29th to April 12th 2014. Meals very good. Our housekeeper was very nice. Beach nice but small compare to Negrill but we knew that went we booked our trip. Rooms, unfortunately we had to change rooms twice. Strong humidity smell, bed sheets seem to be wet when we go to bed. We know that not all the rooms have this problem as we talked to other guests that did not have this situation. Our stay was 14 nights and we did not undo our suitcases.
They could upgrade their customer service; at the front desk, they are often interrupted by other staff member or talk to the customer behind the customer that they are helping but like they say in Jamaica, no problem....

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Iberostar

Helpful?
Thank gauthier515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Beach Hotel, responded to this review, 15 April 2014
Dear Guest,

The management and staff of IBEROSTAR Rose Hall Beach Resort would like to thank you for choosing our hotel for your past vacation. We are truly remorseful to hear that you did not enjoy your vacation fully. Providing exceptional services is always at the forefront of whatever we do and the contentment of each of our valued customer is always of significant importance. Therefore kindly accept our sincere apologies for any inconvenience experienced whilst staying with us. We do have dehumidifiers that we used in rooms to assist with the humidity however regrettably your vacation was disrupted as a result of the humidity and as such you room changed. Your comment regarding the customer service at the front desk is noted and appreciated. Our staffs are first-rated and providing excellent services is within their nature nonetheless there is always room for improvement and we will do our utmost to improve where necessary. Once again our humbles apologies are extended to you.

We are grateful to hear that you enjoyed the delicious meals that were provided and the wonderful service offered by your housekeeper. Thank you for taking the time to share your review. We sincerely hope your perception of IBEROSTAR was not tarnished in anyway as we are a company committed to providing outstanding services in all areas. We hope we will have the opportunity to extend welcome to you again and to allow you to rediscover IBEROSTAR Rose Hall Beach. Thank you.

Online Reputation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
berlin
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 April 2014

After a short ride from the airport, we were greeted with smiles from everyone. The staff at the reception answered our questions upon arrival and graciously answered our questions throughout the week. A cold, yummy drink helped to complete the process, and there is a wonderful bar in the lobby to quench your thirst also. After quick instructions we were given our wristbands, and a map of the resort. All this prior to check in time, directed to the dining room for buffet, or we were free to roam about the resort. At 3pm we received an envelope with our room key, towel cards. The smiles continued throughout our stay of 10 glorious days. Our room was ready and we found it beyond our expectations, centralized corner room with an ocean and pool view. Our requests for the room were all granted. Extra pillows, water and anything else we wished was served with a smile. Ericia Reid our housekeeper made our stay so comfortable. A beautifully cleaned and stocked room each day we returned to our room. Left toiletries daily. and plenty of clean towels. The buffet served something for everyone, for which a greeter Shaneka welcomed us each day. A picky eater I never left hungry, rather overfull. Variety of fruit, breads, salads and fixins, joined the carving station with a variety of meats daily, and cooking stations serving almost to order. The servers were excellent, assuring all our needs were met, Kemeshia Stelling in the main buffet waitress, was so gracious and helpful helping with a good word and a smile no matter how busy she was. Ala cart restaurants were very enjoyable. It was nice to see the greeters gratiously redirecting persons not appropriately dressed or did not have a reservation (reservations easily done daily). The grounds keepers were continuous, but all the staff were noticed, tidying something up or addressing a need. The beach was clean and soft, as was the sand in the bottom of the ocean, and to say was so warm and calm. A nice reef just off the beach for those who enjoy snorkeling was within the swim area. There are vendors in kayak's just off the beach early morning and evening, just saying "no, thank you," they wish you a good day. We were never badgered, and the security guards were always near to be sure. The infinity pool, clean, clear and beautiful. Towels at nearby towel hut, Shermaine was always there to help us. Maria manages the animation crew, through the long days and nights of work, and never misses a beat with a beautiful smile and kind word. There are activities by the pool and the beach all day long. Participation or just observing is very entertaining. As for the workout gym, just join Smiley at noon for water aerobics and work off everything you enjoyed at the meals. Plenty of room in and around the pool at all times. Evening show was a little late for us 9:30 pm, would have been nice to start earlier. Coreography was excellent, the dancers and entertainers were all phenominal. A different show each and every night, with varying styles to entertain everyone. The calypso theatre seating and ambiance was very comfortable. Waitresses always available when you wanted something. Tipping is accepted here but not expected. We received the same quality whether tips or not. Caution with room keys, if placed next to electronics they will be disabled. The lobby desk will gladly reset them for you. We did this a few times. Internet access worked beautifully in our room and throughout the resort, with the exception of the beach. Skype helped us to keep communications open with home. $45 for continuous unlimited Wi-Fi for 7 days, on one device.
Will return absolutely......................looking forward to it.
Remember it is leisure time, enjoy every moment, we sure did. Hats off to Iberostar crew, our first visit to one of your resorts, but will not be the last.

Room Tip: Corner rooms have a larger balcony. RM 1025 is central, on the ground floor, excellent view of beach...
See more room tips
  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank menew2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Beach Hotel, responded to this review, 19 April 2014
Dear Guest,

The management and staff of IBEROSTAR Rose Hall Beach Resort would like to express our gratitude to you for choosing our beautiful resort. We are overjoyed knowing that the exceptional services provided by our committed team was thoroughly enjoyed and has left you with a lasting impression. This is the result we work assiduously to accomplish on a daily basis and as such we thank you for taking the time to share your magnificent review. It was indeed a great pleasure for us ensuring that you enjoyed every moment of your vacation. We will commend our staffs especially those mentioned by names for the excellent team work they have delivered. We are truly happy that you enjoyed the food, the beautiful ground , the entertainment and all the wonderful services provided. Thanks to you again for choosing IBEROSTAR and we are thrilled to hear that it will not be your last visit. We look forward to the next time we will have the pleasure to extend warm welcome to you and to allow you to experience services with smiles once again. Thank you!

Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toledo, Ohio
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 April 2014

This little piece of heaven is one to go to. We just returned and loved it. Wasn't to sure at first but after seeing our fantastic view and tasted the restaurants food hooked. The place is a perfect size no walking for miles to beach and to room lots of elevator that's a plus if your a mature woman with bad knee,we tipped house keeping so our room was cleaned by 10am everyday,just a few minus the spa with massages must go to sister hotel next door and they are pricey wonderful though and my usual complaint the fridge in room very warm but let me tell you every placed I've stayed in mexico.or south countries they aren't big on coldness . Love to try another iberostar resort soon

Room Tip: go for 4th or 5th floor the music stops early and we heard nothing
See more room tips
  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank djpilrose3262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Beach Hotel, responded to this review, 15 April 2014
Dear Guest,

The management and staff of IBEROSTAR Rose Hall Beach Resort would like to thank you for choosing our hotel. We are thrilled knowing you enjoyed your vacation here with us and we thank you for taking the time to share your wonderful review. We are happy you enjoyed the delicious food provided by our elite chefs and the beauty of our accessible resort. The in room mini bars are coolers indeed and doesn’t get ice cold, sorry for any inconvenience caused. Thanks to you again for choosing IBEROSTAR and we hope you will continue to visit our wonderful Resorts. Thank you!

Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 April 2014

The wedding was a time that will never forgotten thanks to the Staff, The grounds and beach we're very well maintained, again the Staff were so friendly and helpful, I would return in a Heart beat !!!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Iberostar

Helpful?
1 Thank Duane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Beach Hotel, responded to this review, 13 April 2014
Dear Guest,

On the behalf of the management and staff we want to thank you for sharing feedback on your recent wedding experience at IBEROSTAR . Your candid comments are certainly appreciated.

Thank you for complimenting the Grounds and Beach as we take great pride in cleaning to ensure our guest are having a great time in a well maintained environment. Our entire hardworking and friendly staff will be thrilled base on your compliment as they have delivered another experience that have left indelible footprints and will be cherished forever.

Once again, thank you for your Tripadvisor review, the IBEROSTAR team looks forward to welcoming you back on your first Anniversary and beyond, and also to create an experiences of a lifetime for your family and friends.

Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort McMurray, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 11 April 2014

The resort is very clean. The staff was very friendly from the moment the we arrived to check out. I spent a week at this resort in February, 2014. The layout of the hotel is very nice and modern. My room had a very nice view of the ocean and pool area. The rooms are very big, and the washroom is quite large as well. All the staff are very friendly and made our stay a joy. there are a lot activities to engage in. The food is simply amazing, with everything from local Jamaican dishes to steak, and even Asian cuisine. Thank you to all the staff, you truly made our stay spectacular!

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 416Smalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Beach Hotel, responded to this review, 13 April 2014
Dear Guest,

The management and staff of IBEROSTAR Rose Hall Beach Resort would like to thank you for choosing our hotel. We are very grateful knowing you had a spectacular vacation here with us and we thank you for taking the time to share your warm review. The happiness of our valued customers is always of utmost importance and as such we work assiduously to accomplish our desired result. We will applaud our dedicated staffs for ensuring your vacation was fun and relaxing. Thanks to you again for choosing IBEROSTAR and we hope we will have the pleasure to extend welcome to again.

Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Rose Hall Beach Hotel

Property: Iberostar Rose Hall Beach Hotel
Address: Rose Hall Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Beach Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#3 Green Hotel in Rose Hall
#3 Romantic Hotel in Rose Hall
#4 Top resorts Hotel in Rose Hall
#4 Family Hotel in Rose Hall
#5 On the Beach Hotel in Rose Hall
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Iberostar Rose Hall Beach Hotel 3.5*
Number of rooms: 366
Official Description (provided by the hotel):
This new 5-star- hotel is located in beautiful Montego Bay, Jamaica. Directly on the beach. Elegant colonial design. Water sports galore. Scuba diving. 3 specialty restaurants. ... more   less 
Reservation Options:
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Also Known As:
Iberostar Montego Bay
Montego Bay Iberostar
Iberostar Rose Hall Jamaica
Iberostar Jamaica
Iberostar Rose Hall Beach Hotel Jamaica - Montego Bay

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