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Iberostar Rose Hall Beach Hotel
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Reviews (4,690)
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Reviewed 30 May 2014

We just returned from a wedding at the resort (Memorial Day). The other reviewers are correct that the service is simply over the top good -- kudos to management and certainly to the staff. The resort grounds are very well kept, the pool areas are super and the beach is very pleasant. For an all inclusive resort, we really appreciated the top rail alcohol selections served by amazingly friendly bartenders. The food was decent and plentiful although not particularly memorable. Our only complaint is that many of the rooms had a moldy kind of smell. Management was very good about moving us to a room that had less smell and we appreciated that. Note that there are actually three related resorts but of them all, we liked the Beach resort (the oldest one) the best and many visitors at the Suites and the Grand were coming over to use the Beach facilities. We were apprehensive as a gay couple to visit given what we had heard about Jamaican attitudes but it was a non-issue. Everyone treated us with great kindness and respect. So many thanks to the wonderful people at Iberostar Rose Hall.

Room Tip: The beach front rooms are really pretty but be aware that there are many weddings that they set up in front of them. We were not bothered by this but someone who goes to bed early might be.
  • Stayed: May 2014, travelled as a couple
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3  Thank MaineJohn512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded 1 June 2014

Dear Guest,

The management and staff of IBEROSTAR Rose Hall Beach Resort takes great pleasure in thanking you for choosing our hotel for your past vacation. We are gratified knowing our outstanding staffs were able to prove you wrong thereby providing you with such exceptional services that has now uplift your expectations, and as such we are truly grateful to have them working for us. They will be commend them for their hard work.

Objective feedback from our guests is an integral part of our strategy to continuously improve our guest experience. We are pleased to know that we had exceeded your expectation and thrilled you during your entire stay. Our property is of the highest importance and as such we continually renovate and clean to ensure that our beauty is preserved. We therefore apologies for the inconvenience that you had encountered with your room. We will definitely take the corrective measures to correct the situation mentioned as this does not depict our resort quality and standard.

Thank you for taking the time to share your review of our beautiful resort. Once again, thank you for choosing IBEROSTAR Rose Hall Beach Resort and we look forward to next time we will have the opportunity to welcome you back.

Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

This is a 4th star resort for sure, which offers a lot to do (some are part of inclusive price and others are an additional charge).
The resort offers 3 restaurants and 1 buffet. Food was good in all places
The staff is welcoming and helpful.
The rooms and overall resort grounds are clean and well maintained.
Beach and pool areas are clean with a place for tanning as well as shaded areas.
You can join in group activities or sit back and watch the tides roll in with a cocktail.
I was here in May 2014 for a 10 day honeymoon and loved every day and hated to leave.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel
2  Thank Tanya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded 1 June 2014

Dear Guest,

The management and staff of IBEROSTAR Rose Hall Beach Resort wishes to express our gratitude to you for choosing our hotel. It brings us great pleasure knowing you had an amazing vacation. We are grateful that our well-mannered and helpful staffs were able to provide such exceptional services and we will commend them for their hard work.

We are pleased to know that we had exceeded your expectation and thrilled you during your entire stay. Our property is of the highest importance and as such we continually renovate and clean to ensure that our beauty is preserved. It was fulfilling to learn that you were generally pleased with our food as our talented team of acclaimed chefs ensures that each guest taste buds are tantalized with their sumptuous cuisine.
Thank you for sharing your review and we are happy your time spent in Jamaica was memorable. Thank you and we look forward to seeing you again for your next vacation.

Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

We had a nice stay at the Iberostar Beach Hotel. The staff was very friendly and the food was varied and quite good, about 4 stars overall. Nothing that blew us away but a nice meal every night. There are 3 restaurants that require reservations ahead of time and they only allow a certain number of reservations depending on how many nights you stay. This means that you will have to eat in buffet or go out of the resort. The best of the 3 was the Japanese hibachi style restaurant. The buffet is actually quite good and despite being cafeteria style the dining room part of it is very classy and there is an outdoor porch area that was nice for breakfast. Although the food was quite good and there were traditional Jamaican options I regret not venturing out of the resort to try the local cuisine. But we only had 4 nights and we were feeling lazy!!
Our room was clean, quiet and pleasant with a balcony that overlooked the beach. I have no complaints about it, pretty standard.
My only caution was that our resort seemed to be a bit geared toward spring breakers - not excessively as there were families and couples without children (like ourselves) but there were entertainment staffers who had contests and activities in the afternoons by the pool that some might find annoying. I ventured to the neighboring Iberostar resorts and got the sense that these might be more geared for couples and a quieter vacation.
We did take an excursion to Dunn River Falls and it was beautiful and I was glad we got to see a little bit of Jamaica. The people in this country, despite the poverty are very warm and friendly and it was nice to interact with them.

  • Stayed: March 2014, travelled as a couple
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4  Thank MiniLisa521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded 1 June 2014

Dear Guest,

The management and staff of IBEROSTAR Rose Hall Beach Resort would like to thank you for choosing our hotel for your past vacation. We thank you for taking the time to share your review. We are very happy to hear that you had a perfect vacation by making the most of the excellent services provided by our fantastic staffs, the delicious food, the comfort of your room and the overall beauty of our resort. Please be advised that IBEROSTAR GRAND Resort is a adults only resort where as the Suites and Beach is for family. I must apologies ,if you were not told that you are not limited to your guarantee reservation as you can get extra reservation on the day that you don’t have a restaurant. We do have off property restaurants that provide Jamaican cuisine and you can experience those restaurants during your stay. Our Guest Service Agent can also assist you in making reservation for those restaurant. It was also good to know that you went to experience the what life in Jamaica is like by doing your excursion to Dunn’s river.

We are thankful that you enjoyed your vacation and we hope we will have the privilege to extend welcome to you again.

Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

Our family vacation to this resort was absolutely fantastic! The food was delicious-make sure you try the Cajun restaurant! Service was speedy at restaurants and there were smiling faces all around. Big shout out to Kadeem and Adrian, waiters at the main buffet and Cajun restaurant, respectively. Kadeem heard we wanted to see a magic show, and surprised us with some magic tricks! Adrian is an extremely hard worker who goes above and beyond to ensure a fantastic dining experience.

The pool overlooks the beach, so it's really easy to keep an eye on loved ones who prefer the beach over the pool! The pool bar is great, service is sometimes slow during peak hours of the day. Leave some tips for the bartenders, and they will remember you the next time you show up!!

The Star Friends entertainment team provides great entertainment!! With them around, there is never a dull moment. All entertainers are very personable and eager to make your stay fun. They hold numerous events throughout the day including Aquafitness, water polo, and beach volleyball. The Star Friends also host and perform the night time shows at the Calypso Theatre, which were always a blast to attend! Shout out to ALL the very talented team members especially Breezy, Tootsie Roll, Champagne, Sunshine, Smiley, and Maria (Lava Child) for holding great entertainment for us, and remembering our names throughout the stay! A little gesture like that goes a long way!!

The beach was great! Unfortunately, it rained quite a bit, so some days we had to deal with dirt that washed up on shore, but most days the water was clear! Beach was very shady-always a plus! We had no trouble finding beach chairs, and didn't feel guilty reserving them for the entire day as there were so many!

All-in-all this resort is fantastic. I would go back in a heartbeat!

PS. Watch out for ants in your room! Do not spill juices on the floor, and do not leave your suitcases on the ground unless you want ants.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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3  Thank Crystal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded 1 June 2014

Dear Guest,

The management and staff of IBEROSTAR Rose Hall Beach Resort would like to thank you for choosing our hotel for your past vacation. We appreciate the time taken to share your review as we are pleased to hear that you had a wonderful vacation here with us. We will commend our staffs for the fantastic services they provided; especially for the staff mentioned here. Your compliments will be forwarded to their department manager as we are aware that it is only because of them that we are able to achieve our goals and the continuous improvement of our service.

Once again, it is our pleasure to know that you enjoyed our services and we hope that when returning to Jamaica, you will give us the opportunity to host you once again. Thanks!


Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Couldn't have asked for a better trip. The staff was super friendly and helpful. The entertainment was great. Beach was great, nice soft sand with gentle surf, no big waves and trees on the beach so you could have sun or shade. It was the perfect mix for our group. The pool, restaurants and bars were great also!

Having the dive shop next door was super conveninent. Nick and Nicholas were great. Convenient access to the snorkel gear and other unmotorized sports and great excursions.

Special shout outs to Tootsie Roll, Tinker Bell and Breezy from the entertainment staff. They were so energetic, happy and fun!! They definitely added to our trip.

Shows were great.

Natalie in jambalaya was great, Barbara in the buffet was great.

Super fun time! Would definitely go again.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
4  Thank Ruth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantoValdez, Online Reputation Manager at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded 1 June 2014

Dear Guest,

The management and staff of IBEROSTAR Rose Hall Beach Resort would like to thank you for choosing our hotel. We are grateful you shared your wonderful review here on trip advisor and as such our gratitude we wish to extend once more. We will communicate your ‘shout outs’ to Tootsie Roll, Tinker Bell and Breezy; we are happy you enjoyed the services provided by this fun and energetic team. We will commend all our dedicated staffs for the exceptional services they all provide thereby allowing your experience to be very memorable. We look forward to extending welcome to you again on your next visit. Thank you!

Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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