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“great location but.....”

Phoenix Zhengfu Hotel
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Phoenix Zhengfu Hotel
Ranked #28 of 238 Hotels in Fenghuang County
Reviewed 19 June 2014

the location is great
room is clean
bathroom is clean, that is the good part, we had an suite booked and were on the VIP floor, in this case vip stands for?? Nice size room, no breakfast service or restaurant service available, air condition was not working properly, the room was hot and humid, the windows looked strait out on the neighbors bed/living/kitchen room. Towels were clean but included holes and started given up on the edges. The fixed shower did not work, the hand shower, sort of and on.
THe hotel has no facility to print or copy paper. The staff made clear that they don't speak english, what is oke for us, but seems to use that as an excuse not to act on anything. As I am not in the habit of giving up, and with the help of lonely planet phrase book and drawing they understood the problem and told us they will make ever-ting ok .
And that was the only action taken in 3 days.
There are close by some other hotels, same distance from the old town, no need to book in advance as look you do not visit Fenghuang in the weekend or golden weeks. Beautiful town by the way in spite of all the tourgroups

Room Tip: look around in the area
  • Stayed: June 2014, travelled as a couple
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1  Thank picasso363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (17)
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Reviewed 1 May 2014

This hotel is conveniently located just outside the old town, and is probably as far as where our driver could take us. Accommodation within the old town can only be reached on foot.

It is pretty lacklustre in all aspects. Service is indifferent, the rooms are clean enough but the corridor outside our rooms was uneven, and we found ourselves tripping over a hidden step on quite a number of occasions.

So it is what it is, nothing outstanding (other than the great location), no major drawbacks, all in all just a pretty average experience.

  • Stayed: April 2014, travelled with family
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1  Thank Ondeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2012

The rooms here are OK for a 3-star hotel. Service is minimal, even though the hotel is government run and is set up to entertain mid ranking government officials in style. The hotel restaurant refused to serve anything from the a la cart menu, claiming that they were too busy with food for tour groups. Actually that food was all prepared in advance and not much further had to be done. Government run restaurants are well known for doing the minimum, often claiming that they out of everything in order to avoid actually do any work. This is less of a problem now in the many private enterprises, but is still the norm at government concerns.

  • Stayed: July 2012, travelled with friends
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2  Thank goodgenes5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2009

This hotel is located in the old town and within a short walking distance to the square, market and the river.
The rooms are in need of further refurbishment but they are reasonably clean. The breakfast is typical of most Chinese hotel.

  • Stayed: November 2009, travelled as a couple
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Thank nacnud88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2016
Google Translation

  • Stayed: March 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank too-manowtad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2014
Google Translation

  • Stayed: September 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Antonina2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 25 October 2011
Google Translation

  • Stayed: November 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Phoenix Zhengfu Hotel

Address: No.5 Ximenpo, Tuojiang Town, Fenghuang County 416200, China
Region: China > Hunan > Fenghuang County
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #28 of 238 Hotels in Fenghuang County
Price Range: £31 - £64 (Based on Average Rates for a Standard Room)
Number of rooms: 168
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