the location is great
room is clean
bathroom is clean, that is the good part, we had an suite booked and were on the VIP floor, in this case vip stands for?? Nice size room, no breakfast service or restaurant service available, air condition was not working properly, the room was hot and humid, the windows looked strait out on the neighbors bed/living/kitchen room. Towels were clean but included holes and started given up on the edges. The fixed shower did not work, the hand shower, sort of and on.
THe hotel has no facility to print or copy paper. The staff made clear that they don't speak english, what is oke for us, but seems to use that as an excuse not to act on anything. As I am not in the habit of giving up, and with the help of lonely planet phrase book and drawing they understood the problem and told us they will make ever-ting ok .
And that was the only action taken in 3 days.
There are close by some other hotels, same distance from the old town, no need to book in advance as look you do not visit Fenghuang in the weekend or golden weeks. Beautiful town by the way in spite of all the tourgroups
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