We arrived at the hotel and had to wait 1 hour to check in. There were 2 people on reception when we arrived, then each went and a had a 25 min lunch break even though the queue was growing! When we finally got to the front desk we were told that we did not have a booking, even though I had an email confirmation confirming it. With no choice we had to leave with our young family. The staff were not very helpful and did not apologise for the delay in check in or the fact that we had no room.
We managed to get a room in Caleta on Gibraltor and they were fantastic, lovely hotel!More
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