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“Not what we expected”

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Ohtels Campo de Gibraltar
Reviewed 26 August 2014 via mobile

location is great to get across the boarder by foot or car. Checking in was very slow as when spanish people in front checked in it turned in to a social event. Room was ok television had a lot of channels however 99% of then were fuzzy as it was terrestrial tv that was poorly tuned. Air conditioning was very noisy. Bathroom had a bath and shower but the hot water temperature went from warm to scalding constantly whilst having a shower. Sink took 2 or 3 minutes to. Drain when using it. One light bulb not working There was a pointless mirror inside the shower that steamed up after 30 seconds anyway. mini bar was empty on arrival... All rooms were non smoking however no ashtray on the balcony.. Breakfast was like feeding time at the zoo with one lady cooking eggs bacon and scrambled unable to keep up with the pace. Milk was labeled in spanish so had no idea what we were having( yes i know we are in Spain but a lot of other things had english descriptions). At dinner we walked in whilst waiting staff were chatting so we sat ourselves. Was a buffet so we started eating, half way through a lady came over and didn't ask if we needed a drink or a hello, she just said "room number" we told her and she said cash or charge to bill" then left and that was it. Chicken was labeled as rabbit, rabbit as cod and so on.. Egg pasta as spaghetti and penne as egg pasta... Food quality was average... Pool looks bigger in the pictures it is probably 5x10 metres you get charged extra to have a room facing the rock and if not you face the noisy road. Almost slipped down the stairs on marble as a lady mopped in the morning until i pointed out she had no sign and she went and got one. The pool table on the 1st floor is very very un even not even worth a game as the balls all went down the same pocket. I never usually moan but on this occasion i feel it is a poor quality service in a lovely location. It is a case of what looks good on the outside isn't what is on the inner.

Stayed: August 2014
1  Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 August 2014

We arrived at the hotel and had to wait 1 hour to check in. There were 2 people on reception when we arrived, then each went and a had a 25 min lunch break even though the queue was growing! When we finally got to the front desk we were told that we did not have a booking, even though I had an email confirmation confirming it. With no choice we had to leave with our young family. The staff were not very helpful and did not apologise for the delay in check in or the fact that we had no room.

We managed to get a room in Caleta on Gibraltor and they were fantastic, lovely hotel!

Stayed: August 2014, travelled with family
2  Thank Liz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

It's difficult to find too many positives about our short stay at the Asur Hotel Campo de Gibraltar but I will try... it was close to the border which meant getting into Gibraltar was 'relatively easy' and I guess we had a nice view of the 'Rock' from our balcony (and also builders digging up the marina across the road... all day!), but that really is where it ends I'm afraid.

The reception area was really uninviting and reminded me of a youth hostel and the corridors that wound throughout the hotel were quite dark and dingy with an aroma of something left out in the sun for a bit too long. We had booked a 'suite' on the top floor as there were 4 of us staying (2 adults & 2 children) which was pretty basic and reminded me again of a youth hostel. The beds had weird blankets in between the sheets that the kids called 'hairy'!. The chairs at the table sunk when you sat on them as a result of thousands of bums stressing what little padding there was over many years to breaking point. The phone in our room didn't work and we were not given a code for the Wi-Fi when we arrived, so I had to go back down to reception and ask the chap on the front desk for the code and alert him to the fact that the phone didn't work - he smiled, gave me a slip of paper with the Wi-Fi code on it and said he'd get someone to look at the phone (they didn't). If you have teenage kids then you will know that Wi-Fi is often a must and the internet setup at this Hotel would make communicating by carrier pigeon look fast - it was pointless and kept hanging up like a ham on a hook! The general state of repair of all the appliances in the room were pretty poor and it looked like most items needed either replacing or fixing. The shower area had a huge light in the centre of the room which works from a button located outside the room (in the sink area) and its on a timer!!! so don't hang about having a shower as the lights will go out. After negotiating the prison style lights of the shower block, my daughter thought she'd use the hairdryer which she had to stop using after it started to smell and smoke - I had a look and something gooey and toxic had been melted into the heating element. The upshot is that this hotel needs some very basic TLC and more attention needs to be paid to the old appliances by way of checking and making sure things actually function as they should. Oh and get rid of the pre-war TV's which had a picture akin to looking into a murky lake and get some decent TV's in the rooms! - There's really no excuse for hotels keeping these old TV's for 20 years as you can pick-up a very basic small flat screens quite reasonably nowadays. Its just cheap and not a good indication of any 'investment' back into the hotel from the owners.

We ate in the restaurant once and it was a very bland buffet setup and we left glad that we only booked bed and breakfast... until we went down for breakfast and we had more of the same. Oh well.

We didn't use it, but the pool looked small and from what I saw from our balcony nearly always in the shade!? it was surrounded by hide sided walls so very little sun actually hit the pool during most of the day - it just struck me as a bit of an odd location to wedge in a swimming pool that would benefit from some sunshine during the day.

Basically this hotel was disappointing and we were glad we didn't stay long.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

Travelled down from Mijas to stay the night so we could visit Gibraltar. Arrived early so couldn't check in but allowed us to park the hire car in the hotel underground car park which was excellent for 10 euros/day.
Reception was very helpful and the room a typical 3 star - very good for the price! However the wifi was non-existent even though there were 8-10 access points. The view from the room was exceptional with Gibraltar and Algeciras in close proximity. The breakfast was more than adequate.
The walk to the border takes 5 mins and then another 15 mins to Gib main street.
Opposite the border are several fast food outlets for convenience. There was also a massive festival/fair on the friday evening from the border towards the sea - very busy indeed.
Would stay again purely to visit Gib again as there is too much to see and do in a day!

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank SteveMak_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

Lovely hotel, clean and friendly. Breakfast was amazing lots of choice. Large rooms (we had a small suite). 10 minutes from the boarder. Pool smallish but still clean and safe. Would stay there again. So so handy for Gib and Gib airport ! Beach just across the road.

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Digby211212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

We stayed here in July for a girlie break in Gibraltar-this hotel is a 5 min WALK from the airport and, because it is on the Spanish side of the border is much cheaper than staying in Gibraltar itself.
It is a large, very clean hotel just off the main road and is easily visible from the airport. The Marina is opposite and La Luna beach is a 5min walk in the other direction from the airport. It has fantastic views of The Rock and the Marina and the airfield to watch the planes take off and land.
We stayed half board and upgraded to a sea/Rock view-we had asked for a quiet high floor with this view and that is exactly what we got. It was fantastic value for money costing around £25 each per night!!
Check in was fine (although at busy times reception was slow) there are only 2lifts serving 7 large floors and so there were often queues...especially at check-in/check-out times but there were stairs if you wanted to use them and there are sofas etc in all landings near lifts. It wasn't a major problem.
Rooms were spacious and nicely decorated, lovely large bathroom and balcony. There was a fridge in the room which was great for cold drinks. Wifi was free throughout the hotel. The rooms were serviced EVERY day, beds made, clean towels etc -even at weekends. I was very impressed as this has not happened at many more expensive hotels that I have stayed in.
Breakfast buffet served 7.30-10.30am every morning so lots of time and option to go early or late-hot choices varying daily with a chef making omelettes, crepes and waffles. Juices,water, milk and coffee/tea machine-unlimited. Cold continental meats and cheeses, pastries, a large selection of breads and rolls, cereals,yogurts and fresh fruit...all regularly replenished and kept hot and fresh. Very impressive standard and selection.
Evening buffet 7.30-10.30pm so again, a good wide window of choice. Several choices of salads, and coleslaws etc, fresh bread and rolls, soup, and several,hot,choices, meat, fish and vegetarian including a choice of rice and pastas and different sauces. Several choices of vegetable and potatoes and lovely choices of dishes, including child friendly options.
A very impressive dessert buffet with variety each night including fresh fruits, cakes, hot puddings and cold mousses, brûlée,ice cream selections, again all regularly refilled right up to 10.30. We were never made to feel rushed if we ate late and there was always plenty of seating and plenty of fresh food available. Having stayed in 5* hotels before-I was incredibly impressed with the choice and standard of service net here.
Reception was very helpful with info about buses and excursions etc
There was a small bar in the hotel and a large outside setting area. There was an area with several sofas and a large TV showing cartoons etc for children and this also led out onto the balconied area where the pool was. The only downside for this hotel (which wasn't an issue for us necessarily due to the nature of our trip-sightseeing) was the very small pool which was in the shade for most of the day and only got a sliver of sunshine late in the evening just before it closed at 8.30pm. It didn't seem to be used much but was kept spotlessly clean, as was the whole of the hotel-again, I was very impressed with the cleanliness of this hotel.
The border was a 5 min walk from the hotel and we didn't experience any difficulty or delay going in and out of Gibraltar (just avoid rush hour) The town centre was then only a 10-15 min walk or you could get a bus just inside the border to the market square for less than £1. The last bus back to the border was 9pm but it is easily walkable especially once it was cooler in the evenings.
All in all this hotel was absolutely perfect for our needs and surpassed my expectations. It is surrounded by eating places, car hire places and is ideally situated for Gibraltar or for venturing further into Spain. There is a bus station nearby which ran regular buses to Tarifa and around the coastline to other beaches, also Malaga etc and it was easy to have arranged a trip to Tangiers or Morrocco. The Spanish tourist information place was just at the end of the road too.
We are already planning to return next year and would highly recommend this hotel.

Room Tip: High floors with views of The Rock and the sea
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  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
6  Thank 2earthmother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

We had a nice double room with all the mod cons but best was the corner balcony giving views of Gibralter and Algeciras. The breakfast was buffet style with the usual hams, cheeses, cereals and eggs etc. We had a few evening meals there which were o.k. but we mostly ate in gibralter.
The staff were good and quite helpful giving us a few pointers as to what was going on in the area the best of which is the bus station at back of hotel, where we jumped on buses to Estepona , San Roque and Sotto Grande, for cheap day trips. Hotel was only about 20mins walk to airport then bus from there to the square in Gib that leads to the main shopping street.
I would recommend this hotel for price and location.

Room Tip: corner room with balcony giving a great view in most directions 5th floor or higher. But it could ge...
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank pocketsmc2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ohtels Campo de Gibraltar

Address: Avenida Principe de Asturias s/n, 11300 La Linea de la Concepcion, Spain
Phone Number:
Region: Spain > Andalucia > Province of Cadiz > La Linea de la Concepcion
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in La Linea de la Concepcion
Price Range: £46 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ohtels Campo de Gibraltar 4*
Number of rooms: 225
Official Description (provided by the hotel):
Ohtels Campo de Gibraltar is an urban 4-star hotel that is located on the seafront, with a current architecture and an elegant and functional design offers you a great stay and a memorable stay in Gibraltar. Ohtels Campo de Gibraltar is located in central La Linea de la Concepcion, just 500 meters from the border with Gibraltar, with new Alcaidesa Marina berths 800 and very close to the best golf courses in Andalucia Sotogrande Valderrama and Alcaidesa. We have 225 rooms, bright and perfectly prepared for your enjoyment and relaxation. You can enjoy from the terrace of the magnificent views from our Hotel the Rock of Gibraltar and the Bay of Algeciras. Enjoy the sun and the good weather in your area and outdoor terrace and savor a delicious meal in the restaurants and cafe. We have a special Exhibition and Conference Centre La Linea over 5,000 m2 distributed in different spaces, ready for any event, celebration or important meeting. Our hotel is perfect for leisure or business, we adapt to our customers to provide perfect service. ... more   less 
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Also Known As:
Iberostar La Linea
La Linea Iberostar

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