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“bad experience”

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Porto Marina Resort & Spa
Ranked #1 of 9 Hotels in El Alamein
Certificate of Excellence
Giza
Level 4 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“bad experience”
Reviewed 3 August 2014

it is my 5th time to stay there, it is becoming worse and it doesnt worth the money at all, bathrooms arenot clean and the staff are very rude, their attitude is very bad (reception, parking, cinema and bodyguards) i had many incidents during my last stay and i made a complaint against them to the manager, it became messy and chaotic
no system applied on the entrance of outsiders for the mall to facilitate the entrance of the guests with their pass cards.
not recommended at all

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Biso10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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868 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
Fujairah, United Arab Emirates
Level 5 Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 August 2014

was very impressed by the size of the resort and its facilities, check-in looked chaotic, but was actually seamless. as we arrived early and the rooms were not ready, we left our luggage with reception and were given towel cards to use the facility. when we got back to reception, our rooms were ready and as we had reserved them. our sea view rooms were clean, had a nice balcony and a great view. hotel side beach is a bit small for the size of the operation, but they do have an alternative, that is great. you do need to make a 10 minute boat ride to the opposite shore, which is quite pleasant once you're on the boat. lack of management and organisation means that the poor employees have to put up with shouting and chaos from guests not wanting to follow the non existing system .... my main issue was with the main restaurant. we were obliged to take the half board, however never had dinner in their buffet. The main restaurant was understaffed and had no management presence to organise things. the staff mostly accommodating and trying to help, but well and truly overwhelmed by the number of people there. food lacked quality, choice and taste. even the fool and taameya (local staple) were poor. the Qs for the egg station were amazingly long and again the poor cooks did not get any help from supervisory or management. Pool areas were great, but cleanliness can be improved. overall a nice resort and good facilties, but management needs to improve food and service. as we were a large family together wanting to have a good time together, we ignored all the bad points and enjoyed ourselves and tryied all theri other restaurants which had good food>

Room Tip: go for seaview for great views, but expect to hear the music till late. if you want a quiet room, g...
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank PaddyAntaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagos, Nigeria
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 August 2014

This place just met our needs for the Eid break in Cairo. It was a very last minute booking on Saturday and so we got the only rooms available (garden view). The room was just basic but spacious enough to take the 4 of us. The check-in was fast and Mohammed at the front desk was very upfront + very helpful in our check-in. Given it was the Eid holidays all the shops were open but not over crowded. Despite this parking was a big challenge with cars being parked on the roads. There is though an option of valet parking and your car will be parked in the official car park for fee of EGP20/day.
The good points
- The friendliness of the restaurant staff at Breakfast; simply excellent!
- It had it's own private beach with loads of fun stuffs to do
- The room was spacious enough and cleaned daily
- Buffet dinner (according to my wife and daughter) was very good
- Overall ambiance of the place was beautiful
The not so good
- La Pizzarie restaurant; we waited for almost 1hr and our food was not ready even though all the guests that arrived before us were all getting served. Why? No one could explain!
- the bed was not comfortable; we had 2 twin beds to sleep 4 of us :(
- The lighting in the room was poor and you needed to rely on the sunlight from the window to get good lights in the room
- Am sure putting LED or LCD TVs in the room would be nice :)
- The room & bathroom was just basic
- The beach was a tad too small
- It was a challenge to enter our room as the cards always failed to work immediately
If you are looking for a weekend getaway and really don't mind a 286ish road trip then i'd recommend this place.
Stayed 27th - 29th July 2014

Room Tip: If you are there for the outdoor activities then no need to pay extra for the sea/lagoon view rooms...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank luvjaydee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 August 2014

I tried to hold on, give my self some time to cool off before writing any reviews or giving any feedbacks to friends or family. So, this review won't be me venting off angrily, but just the sad horrible truth. We booked online a 4200 LE a night, 3 bedrooms, sea view apartment in April, just to find that our apartment was double booked upon arrival in July, and it is no longer available. Their idea for a compensation was a 6000 LE a night, two bedroom apartment, that does not have a sea view or even a pool view. It was only more expensive because it was called a "Royal" suite. The staff in the reception were super rude to both me, my wife and even my 70 years old mother in law, when we expressed our frustration for their unilateral "change of plans". The A/C wasn't working for the first day and a half, the extra bed they promised for my daughter wasn't available until late in our first night, the appartment they gave us enjoyed the amazing view of the commercial booths just in front of our first floor flat. They gave all five of us just one access card to both the building and the appartment, cause we would just stick together at all times!!!

This was an extremely overpriced disaster, they don't care about customer satisfaction whatsoever, so don't even bother to complain. If u value ur sanity and ur money, AVOID THIS PLACE.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank HElShiekh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Egypt
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 July 2014

The resort looks luxury and breathtaking but it's not like this at all.I stayed there for 3 days, I went there when it was empty in may only two or three couples was there so no shops were open only few restaurants. Only small part of the sea to swim in and it wasn't clean. the bed linens wasn't changed and it was unclean, the room bathroom smells terrible and horrible all the time. the elevator brokedown so we have to use stairs all time. the buffet was useless the food tastes bad, no food varities, the place where the buffet was in full with mosquitoes and houseflies.
The ONLY thing we enjoyed there was sitting infront of the sea and staying at the room watching the sea.

Room Tip: not recommended at all even the sea view rooms
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  • Stayed May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alaa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level 5 Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 31 July 2014

I went to the hotel in a vacation with my husband in May which was the time just before the holidays. It was expected to find most of the shops still closed. The reception of the hotel is nice but the staff is too small to accomodate the number of guests. The room was below average, the bed was weezing all the time, the couch was not clean and broken on one side, the bathroom turned into a swimming pool after each shower. Housekeeping was also below average, the room smelled funny after each time of cleaning and the towels were not changed except when we called. Breakfast and dinner were poor. There was hardly 1 or 2 dished that were ok to be eaten, the rest was almost yuk. The so called "beach" is a max. 25 meter walk with 40x4 stacked chaselongs. This is not an exaggeration, there are 40 chaselongs times 4 rows in 25 meters. They've taken from the whole wide sea an area that is smaller than a swimming pool 25x25 meters. If you're thinking of going there for swimming think twice. I do not recommend the hotel as a whole, if you have to go, you can take as bed accomodation only and dine in any of the restaurants found in the area. You will also need to make sure of all the details of the room before you unpack...

Room Tip: Rooms with the garden view are the cheapest but there's hardly a garden to see. Rooms with the s...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank Angy_Mostafa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 July 2014

this is the second time to stay in porto marina in 2 years. I took the 2 bedroom apartment. In general the hotel is good. staff was fair. beach was perfect. swiming pools were very good. 2 main comment. they added security card to open the gates and they supply 1 card per room. so every time my kids go to the pool they have to take it and in cae I want to follow them I cannot open the door and the gaurd claim that he has no card to open it. after a while it was clear he has it. so it was very annoying that we have to move all together else someone will be stuck out or in. cleaning quality was very low. new sheets were dirty, fresh towels had stains and the appartment smelled funny. So unleass they do something about it I do not recommend it to any one.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank HAbdelwahed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Porto Marina Resort & Spa

Property: Porto Marina Resort & Spa
Address: Km 105 Alexandria/Marsa Matrouh Road, El Alamein 5615, Egypt
Region: Egypt > Matrouh Governorate > El Alamein
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in El Alamein
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Porto Marina Resort & Spa 5*
Number of rooms: 379
Official Description (provided by the hotel):
“Service apartments are managed by Porto world Hotels & Resorts. Any other apartments rented through 3rd parties are not under the hotel liability and responsibility ... more   less 
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Also Known As:
Porto Marina Hotel El Alamein
Porto Marina Resort And Spa

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