I went to Awana Genting a few weeks ago with about 20 family members for 2D1N. We booked 2 double deluxe rooms & an apartment in total. We had decided to stay at Awana which was midway up to be away from the hustle and bustle of Genting Highlands.
The first impression I got from the hotel was that it was aging as the building and its facilities looked old and is in need of some upgrading and renovations. The check-in counter was not like other hotels, usually situated right beside the lobby but was quite a distance away. It took us a few minutes to get there from the lobby! As we brought along a lot of food and stuff, we had pretty heavy luggage and thus we were dragging our feet to the check-in counter. I was wondering, where were the bellboys/staff who were supposed to help us with our baggage with the trolleys?
Check-in was quite fast – took about 5 minutes. We were really happy and thankful when the front office staff told us that our 2 deluxe rooms were ready, although it was only 12.30pm and the standard check-in time was 3pm. However, when we reached our rooms, one of it was still occupied! We opened the door to find the room in a total mess and 2 Korean tourists One of them was still in the shower and the other moving about the room! This is the worst impression any hotel can give me. Being part of the hospitality and tourism industry, I understand that it is vital for the housekeeping and front office staff to coordinate and ensure the rooms are cleared and cleaned before they are deemed as available to any guests who are checking in. I was appalled at the sight and wondered why didn’t the front office manager check the room and approve of it before it could be sold to another guest? I had to call and ask for housekeeping staff while 20 of us had to settle in the next room uncomfortably. There were no apologies from staff whatsoever.
Secondly, staff’s instructions to the garden apartment were absolutely vague when it was really far away. She simply told us “go straight turn left” when it we had to go down several flights of stairs, get out of the hotel and walk a pretty long distance before we could get there. We were unable to find our apartment and attempted asking housekeeping staff (there were absolutely no other people around) and they all gave wrong directions! We took more than half an hour to locate our apartment and at the same time were really disappointed by the outlook of the whole row of apartments – they look extremely awful and sleazy despite the high price. By the time we reached our apartment we were all sweating like crazy. I didn’t know I could actually sweat in Genting!
Fortunately the apartment was pleasant. Nice view, pretty clean, with 3 presentable rooms & 2 Jacuzzis. The apartment had a mini kitchen for us to heat up food as well as a living room with sofas and a tiny television. The bad being the old, musty smell throughout the apartment and that the floor was sticky for some areas. The whole apartment had an antique feeling to it (in a good way though) and the balcony was a great place to relax. What I did not like about the rooms was that they didn’t have doors! Each room had sort of a partition door to be drawn across and there was a whole stretch of holes on top for ventilation. Thus, there was no privacy at all and every single word you say in the room can be heard throughout the house. However, the overall stay at the apartment was fairly good as it had a really relaxing environment.
There were shuttle buses to the cable car terminal and free passes for Awana hotel guests for the cable car. The disadvantage of not staying at Genting Highlands itself was that we had to rush back to take the last batch of cable cars leaving at 11 back to the terminal. It can be quite terrible if you were in the midst of fun (like what happened to us!). Finally, check-out was relatively fast and hassle-free. All-in-all, I would say that my stay at Awana was only ok, due to the problems we faced. I definitely will not go back to the hotel for another stay unless the facilities are upgraded.
- Official Description (provided by the hotel):
- Indulge in five-star luxury while taking in breathtaking views of a majestic mountain range landscape within the comforts of your room. ... more less
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- Also Known As:
- Awana Genting Highlands Hotel Genting Highlands
- Awana Hotel Genting Highlands
- Awana Resort Genting Highlands