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“Enjoyable stay at resort hotel”

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Resort Hotel Genting Highlands
Ranked #1 of 10 Hotels in Genting Highlands
Singapore, Singapore
Level Contributor
60 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Enjoyable stay at resort hotel”
Reviewed 31 May 2014 via mobile

I decided to give Resort Hotel a try instead of the usual First World Hotel. The room has been renovated and there is also on-going renovation to the other parts of the hotel. Everything in the room was in working order. Check-in was a breeze probably because I arrived at night. There is self-checkout available. Overall, it was an enjoyable stay. I will definitely choose Resort Hotel over First World Hotel should I visit Genting again.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndySee79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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453 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 May 2014

Its bit far but the rate its affordable as compare to genting and maxims.
It would b okay for those who just wanna gamble. But poor kids need walk abit far for getting to first world hotel.
Its hace been refurbished few years ago.
Nice room and spacious

There an oldtown kopitiam at basement 5 with just right infront the stars arena and outdoor theme park entrance

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ignatius1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 May 2014

As compared to First World Hotel,Resort Hotel would be a better option.The rooms are bigger and well furnished.Check in was fast & efficient as there were lesser crowd.The front office staff was friendly & professional.

Hotel have taken better security measures(using lift access control system which is able to restrict key cardholders to certain floors).The room facilities/amenities were adequate to most of our needs.They provide mini fridge, tea & coffee making facilities,iron & iron board,room safe,hair-dryer,slippers & some basic toiletries.The only disappointment was that the hotel does not provide WiFi access in room,however you can get free WiFi access in the hotel's lobby or Starbucks.

My overall experience was a good one.I would choose this hotel again.

Tips:Sign up for the Genting rewards card.It's free.There are many benefits in entertainment, dining, accommodation & etc..

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MarcusLoveToTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 May 2014

I'm a frequent traveller to Genting for work, usually once every 6 weeks. Every visit I arrange for the Genting Limousine to travel from KLIA to Genting and return, and every time I am astounded by how hard it is to book this service. I ring the Limousine Desk at KLIA and told to ring member services, I ring member services and told to ring Genting Transport, I am then passed to several people before I am forced to complain and then miraculously the person I complain to can book this car for me. Some weeks I am told I cannot use credit card, only cash, the next week I can use credit, points, or cash. God forbid i should need a receipt which once took a full hour to be produced.

Getting people to your property smoothly should I imagine be a key focus, however this service is poorly managed.

The hotel is okay and value for money compared to Genting Grand. Rooms are big, though not high quality.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank machonsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phuket, Thailand
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 April 2014

Compare with First World hotel, it's better. The room is bigger and nicer. Their service is good. A bit time consuming when checking in, but very fast when you check out. I didn't try their food as we booked without bf. It's in the middle of all hotel so I like its location. If you come from cable car station it's in between the station and first world plaza.
P.S. the bus station is under construction.

Room Tip: Pick a view on the mountain side as the other side is construction site.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dogtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala lumpur
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2014 via mobile

Had a great and pleasant stay here.. Very satisfied with the staff over here.. All of them are very friendly, and helpful.. Especially their bell Service staff, and also housekeeping staff named M.Azizul..he has been very helpful and polite..i am sure will stay in this hotel everytime i visit Genting..

Stayed April 2014, travelled as a couple
Helpful?
1 Thank mr tan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipoh
Level Contributor
102 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 16 April 2014

Everything just fine at Resort Hotel.
Good service, good stay, quiet, quite a centre location (anyway Genting is not a huge area right?)
Compare to the other hotels, this is just in the middle, not to the high end, nor low either.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bell N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Resort Hotel Genting Highlands

Property: Resort Hotel Genting Highlands
Address: Genting Highlands Resort, Genting Highlands 69000, Malaysia
Region: Malaysia > Pahang > Genting Highlands
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #1 of 10 Hotels in Genting Highlands
Price Range (Based on Average Rates): £
Hotel Class:4 star — Resort Hotel Genting Highlands 4*
Number of rooms: 836
Official Description (provided by the hotel):
Resort Hotel projects a sense of freshness with its bright and stylish modern decor. Set amidst the cool comfort and majestic landscape, this hotel also offers a wide range of amenities and facilities, both for business and leisure. ... more   less 
Reservation Options:
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Also Known As:
Hotel Genting Highlands
Genting Highlands Hotel

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