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“Welcoming hotel”

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Resort Hotel Genting Highlands
Ranked #1 of 10 Hotels in Genting Highlands
australia
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Welcoming hotel”
4 of 5 bubbles Reviewed 31 July 2014

We stay at this good hotel many times. We find their reception counter staff are very efficient , friendly , helpful, smiling and all of them are top on their services provided. The room itself is fairly clean and it provides good toiletries , coffee and tea making, iron board, hair dryer ,safety box etc etc. Good house keeping too. We asked for a more powerful lamp build for reading, and it was quickly done in no time. Porters were polite too. Everything is recommemdable. The only cons ( it is really a pity/sad thing) are the electric fan is non controllable , and the carpet is heavily stained in most of the rooms we stayed such as rooms no. 18145, 18137, 18135..... I view the management should consider the changing of those stained carpet if they want to maintain the name of this otherwise excellent hotel.

Room Tip: Facing mountain views
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank sepang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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446 reviews from our community

Traveller rating
    96
    215
    91
    31
    13
See reviews for
177
128
14
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Thai first
  • Any
English first
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

Stayed here for 2 nights with family and was an enjoyable stay indeed. The hotel is full and thus service was at minimal. Room was clean and spacious for 2 adults and 1 Children. The only issue is the noise from the next room was too loud during midnight, perhaps the sound proof was bad. Overall it was a pleasant stay.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ivan_Boey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karachi, Pakistan
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

Lovely staff nice room excellent break fast lovely weather nice location lovely view my room miss this place so much as we used to stay over night at this hotel. clean and comfortable room nice bathroom lift from car park link straight up to lobby.

Room Tip: lovely room rooms on the south side are quieter
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank RIZWANAHMEDMEMON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
131 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 bubbles Reviewed 4 July 2014

Stayed in this hotel always when I visit Genting Highland. Room is spacious and clean. Lift from carpark link straight up to lobby which make it easier for people who drives up. Cafe and a small convenient stall on lobby level.
Staff are pretty helpful and polite. Will return soon.

Room Tip: Request for rooms at least level 6 and above.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sgktraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 28 June 2014 via mobile

Miss this place so much as we used to stay overnight at this hotel once every 2 months. Clean and comfortable room. But make sure you ask for a non smoking floor as you'd suffocate if you are given a smoking level. But we managed to change it as we had little kids with us. Will definitely be back again!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TreasureTess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 bubbles Reviewed 25 June 2014

We moved over from Maxims and were happy that this hotel had been renovated and was cleaner except for the worn carpet and the chairs and side table which had seen better days. The bathroom was much better than Maxims too so we were quite contented. At approximately midnight we decided to turn in. Shortly after, gangs and I mean gangs of motorcycles arrived and there were shouts, hoots, yells, loud laughter etc etc that went on along with loud revving of engines while they went around in circles. It was impossible to sleep. I called up reception to complain and the lady said she could hear them and they come every Saturday night. And that the noise affects mainly those on the lower floors. I was on level 3. Needless to say, I couldn't sleep not even after they left because there was a constant flow of cars revving their engines up the mountain right last the hotel. It was a real nightmare. I've never been in a hotel where there is just so much noise and the windows weren't double glazed or anything down to keep the noise out. The curtains too were too thin to be of any use. First and last time in this hotel, very sad to say. The other down side is that there is wifi only in the lobby. None in the room. But at least it had LCD TVs, unlike Maxims which still has the CRT ones!

Room Tip: Find another hotel that is away from the road and has wifi in the rooms. But skip Maxims.
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  • Stayed June 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CTSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 12 June 2014

The old saying- "you get what you pay for"- and this applies here. We stayed in April for only one night - The room was a long way from amusements and other etc. Genting is going through some major renovations so there was a lot of building going on. Overall for the money it was fine - breakfast was YUK though. Mainly asian food and I really cant stomach spicy food first thing in the morning :).
The casinos are busy.Take your passport with you if you want to gamble as they will give you a temporary cash card and need ID. There is no alcohol served in the casino's anymore either. You have to buy them from the overpriced bars and restaurants outside the casino's.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisey66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Resort Hotel Genting Highlands

Property: Resort Hotel Genting Highlands
Address: Genting Highlands Resort, Genting Highlands 69000, Malaysia
Region: Malaysia > Pahang > Genting Highlands
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #1 of 10 Hotels in Genting Highlands
Price Range (Based on Average Rates): £
Hotel Class:4 star — Resort Hotel Genting Highlands 4*
Number of rooms: 836
Official Description (provided by the hotel):
Resort Hotel projects a sense of freshness with its bright and stylish modern decor. Set amidst the cool comfort and majestic landscape, this hotel also offers a wide range of amenities and facilities, both for business and leisure. ... more   less 
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Also Known As:
Hotel Genting Highlands
Genting Highlands Hotel

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