What make an hotel a place of excellence, reason of its 5*, is not only the high quality of its public areas, rooms, services and products; but more important, to keep these high standards in both low and peak seasons ... And there you really figure out the level of exclusivity ... I thought slh understood it, Well not all of them.
First when i checked in i was confirmed the upgrade in deluxe That was included in my reservation ( upon availability) .. Quickly figured out that the south wing was closed and That we were in a superior north wing (checked the pic in hemingway.com) Well, no 1 i don t accept staff lying, no 2 it was Holiday, the room was comfortable with sea view so no fuz... But Still, when, for whatever reason, an upgrade is unavailable, NEVER lie to a client it is the most image destructor.
Then the wifi was not working in the room, i was sûre That the code given was wrong, I kept reapeating to Inocenta (guest relation) the issue, She was always repeating "go on the balcony" the issue was not the signal but the code. After repeating 4 Times with in 24h i decided to ask another front desk member and i was correct, one of the lettre of the code was wrong.. So when a guest is claiming somthing, challenge yourself.
The food experience (dinner menu) was great but too european for me, the F&B manager quickly proposed me to do a special kenyan menu the next day... Wow amayzing mini buffet for us with seafood, Chicken, veggies and coconut Rice... That s an slh!!! However, the dinning room is big, dark and there was spider nets in the lamps (never removed in 3 days) ... That s not an slh. In low season, for dinner, you should arrange the 1st floor in a cosy 15 tables dinning room... Desagreable to eat in a huge room with 10 tables occupied among 30 empty. Also the buffet breakfast was poor and not fresh ( pastries were getting dryer every day.. Low occupency ok, low quality no way!!!) hopefully, you have a big and tasty "a la carte" but then, you wait and wait and wait before it comes ... sherry on the cake, some of the staff was serving themselves drinks from the buffet!!! Not acceptable, without notyfying That the service level of some was really low level ... One put my plate with eggs on my plate full of bread as no place on the table ... Well reorganize the table then!!!
Also, the agency is nice and the activity desk staff is friendly and proposes you a variety of fun stuff to do (a bit overpriced but in kenya the prices are as in Europe). However we had a very bad experience with the crew.. We paid 80 eur for a 2 hours boat tour (fun) and 6 eur for the touktouk transfer to the marina (15 min) when we came Back the entier crew climbed on the touktouk without asking us, result, we were 5 in a touktouk for 2 with no day light and heavy rain on a mud road that was looking like a river and then on a hard road full of trafic... Unacceptable ... I notifies the management of the hotel ( the crew is hotel staff) and i received the 6 eur (i asked it for the principal) and the appologies from the manager on duty .... The fact That it was un appropriate is one thing (and I accepted the cash Back for that as a gesture) but the fact That the staff of the hotel put us at risk is simply unacceptable.
Over all I have been desapointed by this slh, the location is really nice and the pool area as the rooms are very agreable... However some renovations are really needed... In public zones you feel in the 90s ... Kind of ok when the rest follows but with the above i detailed, this hotel deserves 3 stars ... And i am not a client Who enjoy destroying hotels images, I just have high excpectations
Reason Why i am travelling in 4/5 stars places using a lot SLH hotels since start 2013 (was my 6th SLH in 5 months)...
Special thanks to Ken at the pool, Ronald at the bar and the F&B manager
- Official Description (provided by the hotel):
- Hemingways is nestled on one of the world's top ten beaches and few places can compare for relaxation. Every one of our 74 rooms offers an views of the ocean and the endless white sands of of the Watamu Marine Park. Gentle sea breezes tame the hot equatorial sun keeping the tropical landscape surrounding the gardens, pools and terraces cool and comfortable. Simple yet luxurious this very personal hotel has tradtional thatched roofs, white washed walls and uses bright local materials for decor and furnishings. Friendly helpful service in a relaxed and elegant setting where mobile phones are silent and stress has no place. Our chefs make the best possible use of the abundant offerings of the Indian Ocean, the delicious organic meats and an abundance of home grown fruits and vegetables from our farms. Special diets are happily catered for; let us know what you need. ... more less
- Also Known As:
- Hemingways Hotel Watamu
- Hemingways Hotel Malindi
- Hemingways Resort Malindi
- Hemingways Watamu Kenya