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All reviews hilltop reserve free ice cream hideaway villa living room ocean view in villa dining hill top personal butler heaven on earth thai food outdoor shower butler service memorable stay boat transfer stunning location amazing views andaman sea
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Reviewed 26 July 2019

Booked the hotel for our honeymoon, the best hotel of the honeymoon. We loved the beautiful room with private pool, we had a romantic dinner in the room's terrace. The food in the restaurants was amazing, we had Thai food every day and could not stop thinking about the food. The breakfast was incredible. Loved the details and activities like free all you can eat ice cream every day, outdoor cinema and popcorn, mushroom hut etc. This place is amazing. You feel like you are in a dream. Everyone is extremely nice. We met a lot of staff members who were very polite, humble, nice, friendly, and kind people, I was really impressed.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Road151467
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GMGrahamGrant, General Manager at Six Senses Yao Noi, responded to this reviewResponded 29 July 2019

Dear Road151467,

Wow, thank you so much for this amazing review! Congratulations again on your wedding and we are so happy that you chose to say with us on such a special occasion!

We thoroughly enjoyed looking after you and we really appreciate your comments about the delicious food, breathtaking villas, and friendly guest services. This is what we love to do and it is incredibly inspiring to read feedback about the magical memories that have been created here at Six Senses Yao Noi.

We look forward to welcoming you back... perhaps for your 1 year anniversary!

Kind regards,
Alicia Denning

Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2019

*** UPDATE: I stand by my previous comments below because that was our experience as it happened. But, I had the opportunity to chat with Six Senses about our experience. Housekeeping: they said they are working to address the cleanliness of the rooms and trying to be pro-active in understanding guests' needs. Dining: They are looking into lighting solutions at restaurants so guests can enjoy their meals. Amenities: She said the pool and Hilltop Reserve are being refurbished. But, what was not addressed was that the pool would still be closed until 11am which is disappointing as a paying guest. Excursions: they said they will look into being flexible with excursion pricing if a share excursion is not able to be conducted due to a lack of people. OVERALL: it sounds like some progress is being made, but prior to booking I'd recommend you check with Six Senses to see how these items have been implemented and whether this is the right resort for you.

Original post:
Let me premise by saying that we have stayed at Six Senses in the Maldives which was lovely and well worth the expense, but unfortunately I can't say the same for Six Senses Yao Noi.
Room - We were room 47, an ocean pool villa. The room had a great view of the karsts. However, the amount of gecko and animal feces and dead bugs detracted from the view because you weren't able to sit in any of the outdoor areas. We understand this is outdoor eco-friendly resort, but the simple solution is for the cleaning staff to clean up when we go down for meals or are out of the room. We felt the cleaning staff was very poor and not attentive. Another example of the lack of attention, and this may seem petty, but we'd expect the room attendant to figure out that we only wanted cold still water. However, they kept bringing sparking and did not keep it chilled in the refrigerator. There were other little things that you would expect especially paying $1000 a night, something that would set you apart from a Holiday Inn.
Dining - we got the full board meal plan and would not recommend it. If anything do the half board. If you are looking for 5-star food, Six Senses underperforms. One issue we had was a bug and gecko infested dinner at the Living Room. This was due to the table-top light which attracted bugs, which attracted geckos. Again, this is an outdoor eco-friendly resort, but this is a little more than distracting when trying to enjoy your meal. A simple solution is to use more over-head lights, rather than table-top to reduce unwanted dinner guests.
Amenities - one big disappointing item is the fact that the pool does not open until 11am. The common pool has the best views, especially for sunrises, but you'd never know because it is closed. Again, at this price, you'd expect to be able to use these amenities during reasonable hours. Despite the view, the pool, itself, is aging and could use a refresh.
Excursions: We tried to book a shared excursion to Phi Phi Islands, but we were told this was not a possibility because not enough people had signed up and they wanted to force us into their private charter. This is disappointing because you'd expect better customer service, for example possibly a discounted private charter. Instead, we left the resort disappointed because we never saw the Phi Phi Islands and all it needed was some flexibility by Six Senses, which was never offered.
Overall - the views are extraordinary, but that's all this resort has to offer. To put things in perspective, the Princess of Thailand visited Yao Noi while we were there, but she stayed at an adjacent property.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank NaptownMark
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 July 2019

Beautiful location and wonderful resort with stunning views. Staffs are extremely professional and go above and beyond expectation. The resort provided such 5 star delicious food together with spacious villas and facilities, stunning views. Highly recommended

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank mfg0103
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GMGrahamGrant, General Manager at Six Senses Yao Noi, responded to this reviewResponded 17 July 2019

Dear lilc82,

Thank you very much for the excellent review of your recent stay at Six Senses Yao Noi. We are delighted to read that you enjoyed your villa, our stunning views, food, and quality of service.

We truly appreciate this high recommendation and from all of the team here at Six Senses Yao Noi, we hope you will return soon for another amazing stay with us.

Alicia Denning
Resort Manager - Six Senses Yao Noi

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Reviewed 19 June 2019

The Six Senses Yao Noi is a spectacular property nestled into a remote cliff side of Yao Noi island - reached by speedboat via Six Senses, 30 minutes off the coast of Phuket. The property is a eco-dream with treehouse style villas and sprawling views overlooking the peaceful sea. Off in the distance you can see the limestone caps of nearby island that look like statues strewn across the emerald sea. The views are remarkable!

The service is outstanding and their personalized touch is second to none. Their barefoot luxury experience in Thailand makes them a category of their own. Each villa is appointed with a guest experience maker to ensure you have the most welcomes stay. They assist with everything from top to bottom during your time and make the experience truly wonderful. Our GEM was Tokyo from Northern Thailand and he was the most kind hearted, funny and helpful young man. We were so delighted is his presence.

The resort is quite intimate with only a limited number of villas. There are 2 beaches on the resort, 2 restaurants and 1 large amenity pool on the hilltop overlooking the view (there are also large plunge pools in each of the villas)

Six Senses practises the utmost sustainability and gives back to the local community of Yao Noi. It is nice to support a hotel chain that has the best intentions in their heart when it comes to their impact on the local and global environments. Their sustainable practices make Six Senses resorts in a league of their own.

There are many daily activities to keep you busy throughout your stay and tours you can easily do off the resort as well. I highly recommend the local tuk tuk tour where you can spend a morning getting to know the island and get the flavour of life in Yao Noi. The island is a small community of very friendly locals. It is also very safe.

My husband and I also visited the nearby islands by long tail boat and it was an incredibly memory experience for us both.

One last note is about their spa. Their spa is wonderful and they offer a tailored wellness journey for the duration of your stay. You can return from vacation with an even healthier mind and body than when you arrived :)

The Six Senses Yao Noi was an unforgettable experience and made for the most memorable stay in Thailand. I can’t wait to go back one day!

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
82  Thank LuxeTourista
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GMGrahamGrant, General Manager at Six Senses Yao Noi, responded to this reviewResponded 21 June 2019

Dear LuxeTourista,

Thank you for choosing Six Senses Yao Noi for your holiday. It is our sincere pleasure to have you with us. We truly appreciate the amazing feedback you have shared and pass along your appreciation to GEM Tokyo and our entire team as it is feedback such as yours that provides motivation to continue delighting our future guests.

LuxeTourista, thank you once again for sharing your experience with us and we look forward to welcome you back to Six Senses Yao Noi for another unforgettable experience.

Best regards,
Sarawee Sitiprasong [Ms.]
Front Office Manager

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Reviewed 19 June 2019 via mobile

This place is worth it! It’s definitely as I say for the most HAVE TO EXPERIENCE PLACES, bucketlist material! The people are fantastic the rooms are beautiful and the breakfast is worth it! Just the view is well worth the stay!

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank ferwalkaboutQ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GMGrahamGrant, General Manager at Six Senses Yao Noi, responded to this reviewResponded 21 June 2019

Dear ferwalkaboutQ,

Wow, spectacular review! Thank you. Along with the entire team we look forward to welcoming you back for another unforgettable experience with Six Senses family.

Best regards,

Sarawee Sitiprasong [Ms.]
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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