We booked this place (In January) for a night's stay as part of a 5-day charity bike ride in August. We booked it based on reviews from this site.
Due to a route change, we had to cancel this stay (and book somewhere in Kildale).
We gave lots of notice (June), so asked for our deposit back, so that they can book someone else, and we can use the money to pay for the remainder of our charity bike ride accommodation.
Vine House refused to return *any* of our deposit, saying "if we returned deposits, what's the point in taking them?". Even when we asked them if they'd consider donating the money to the charity we are biking for, they still refused.
Whilst it might be their right to take non-refundable deposits, they did not tell us the deposit was non-refundable at the time of booking.
We gave them plenty of time to rebook the night, which they probably will, resulting in extra profit for them at other's (in this case, our) expense.
So the best advice is to avoid this place - find somewhere that will consider people before profit, or somewhere that will refund a deposit on the occasions when life's uncertainties mean you have to cancel.
- Also Known As:
- Vane House Osmotherley, North Yorkshire