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“Nice room” 4 of 5 bubbles
Review of Quality Inn & Suites

Quality Inn & Suites
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Quality Inn & Suites
Ranked #3 of 4 Hotels in Westlock
Edmonton
Level Contributor
44 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Nice room”
4 of 5 bubbles Reviewed 2 August 2014

Very nice room including a good size TV, fridge and microwave. The onsite restaurant was reasonable for dinner and the hot breakfast included in the room rate was a bonus. We stayed mid-week so the hotel was quiet, no noise from the lounge as another reviewer mentioned. We'd stay again.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank The_Travel_G0ddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca J, Sales, Marketing and Events Manager at Quality Inn & Suites, responded to this review, 3 August 2014
We are delighted that you chose to stay with us at the Best Western Westlock and are very glad to hear that you found our hotel pleasing and enjoyed your stay. We strive to improve as a team so we can continue to provide our guests with the best experience possible. On behalf of the staff at Best Western Westlock we thank you and look forward to your next visit.
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77 reviews from our community

Traveller rating
    29
    28
    18
    2
    0
See reviews for
16
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Edmonton, Canada
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 20 July 2014

The hotel was nice, and my room was upgraded to one of the loft bedrooms with a Jacuzzi tub, which was also nice. However, half of the two types of jets in the tub didn't work (Impressive). Friday night they had Karaoke in the bar until 2:00am and it was very loud even being up in the loft bedroom (my room was right above the bar and they had a family with kids a few doors away so I guess they didn't get to sleep until after 2:00am). I had a couple of beers in the bar, well I tried to at least. The bartender gave me two beers with half a glass of beer froth in each one that was poured into a jug and then into my glass. In addition, even though I was sitting at the bar, it took a while to get a drink from one of the two bartenders in a bar that was not even 40% full! The TV downstairs must have been Plasma since it had two lines from top to bottom on it. I stepped on a metal shard upstairs in the bedroom that came from somebody drilling into metal and didn't clean up after themselves. Plus I found another big chunk in the wooded drawers, how it got in there I don't know. I also had a steak in the restaurant, ordered it medium well, and got rare!

I gave them my business account # when I checked in and they said they would apply the discount, and when I went to check out they told me they had when they hadn't. Plus, when I gave them the number both times they acted like they didn't know what it was.

I was not impressed and will not go back there again. I should have cancelled and gone to the Ramada instead based on the many more reviews that were on TripAdvisor!

Room Tip: Make sure if you book into this hotel and it's a Friday night, tell them you want a room that...
See more room tips
  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Scooter_EDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca J, Sales, Marketing & Events Manager at Quality Inn & Suites, responded to this review, 22 July 2014
We would like to thank you for your constructive feedback regarding your stay at the Best Western Westlock as it allows our staff the opportunity to look into issues that may have gone unreported in the past. Our goal is to provide our guests with a positive experience and we would like to extend our sincerest apology for not having met those expectations. The difficulties you experienced while at our establishment have been documented and will be addressed forthwith. In reference to your business account number, Best Western Business Advantage discounts can only be utilized when booking a reservation online and unfortunately it is not something hotel staff can directly apply to a room. We will ensure our staff is more familiarized with the Business Advantage program to limit confusion in the future. Furthermore, should you have any difficulties utilizing your Business Advantage discount via the website, Best Western online support is at your disposal.
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westlock, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 July 2014

The loft suite was good - staff was helpful to get us to a playground. The price was good with the full breakfast included, which one of us collected and we ate in the room...that was handy , too. We enjoyed this easy overnite stay.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Cindy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca J, Sales, Marketing & Events Manager at Quality Inn & Suites, responded to this review, 8 July 2014
Cindy,

We are so pleased to hear that you enjoyed your recent stay at the Best Western Westlock. After a long car ride with the kids having some time at a playground sounds like the perfect way to stretch your legs! Luckily, the hotel is centrally located which makes visiting other Westlock destinations convenient and we are very glad our staff was able to provide you with directions. We look forward to being able to book another reservation for you during your next overnight in Westlock!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 June 2014

In town for a work event, stayed 2 nights & eceived a quiet room as requested around back, convenient outdoor access. Was pleasantly surprised how large the room was. Beds are quite hard but despite this I slept very well (surprisingly, because I'm a terrible sleeper!). Staff caring & friendly, room was very clean. Key card for door was hit or miss...mostly miss over and over, bit of a pain when you have an armful of stuff & can't get the card to work on the first (or fifth) try. Don't really know why people are giving the restaurant such a hard time, I ate supper there once and breakfast both days. Alberta steak sandwich with garlic toast was quite good & cooked to order (rare), mashed potatoes were disappointing and left uneaten after a couple bites. Breakfast - free voucher available at hotel desk with several choices available. Had the pancakes (hot & fluffy & good) one day & scrambled eggs with bacon the next. No complaints but would suggest a small pitcher of syrup to pour from rather than peeling back tiny little packages of syrup that get everything sticky. Overall I'd say good value and I would certainly stay there again.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Rhonda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca J, Sales, Marketing & Events Manager at Quality Inn & Suites, responded to this review, 30 June 2014
Rhonda,

It was a pleasure meeting you at check-in and we thank you for choosing Best Western Westlock as your home away from home. We are pleased to have exceeded your expectations in some areas and would like to thank you for the concise and constructive feedback in the other areas. Your comments and recommendations will be addressed during our next managers meeting and we will see what steps we can take to improve in those areas. We hope your future travels are exciting and rewarding and we look forward to being able to serve you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville, Kentucky
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

This motel is nice and comfortable hotel. Staff was very friendly and helpful. The rooms were clean and comfortable beds. Had a breakfast that was served from a selection on a card. It had plenty of selection and was good.

Room Tip: Not by the lounge!
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SaraD81956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca J, Sales and Marketing Manager at Quality Inn & Suites, responded to this review, 12 June 2014
We're so glad you had an enjoyable stay at the Best Western Westlock. We understand that having a comfortable bed while being away from home is always important and we are glad we were able to satisfy that need! We look forward to being able to book a room for you during your next stop in the Westlock area.

Best Regards,
Rebecca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salem, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 June 2014

This is a very nice hotel to stay at. The staff is very friendly and helpful. Speedy check-in. The Room was very clean, no oder. Breakfast is served is from a limited selection but had plenty of choices. It was very good.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Sara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca J, Sales and Marketing Manager at Quality Inn & Suites, responded to this review, 12 June 2014
Many thanks for your review of our hotel, we greatly appreciate the positive feedback and love hearing that you enjoyed your time with us at the Best Western Westlock. We look forward to being your home away from home during your next visit to the Westlock area.

Best Regards,
Rebecca
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Three Hills, Canada
Level Contributor
104 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed 9 June 2014 via mobile

The only thing you'll jump up & down about is the very reasonable price. Considering most hotels, this one comes at a bargain. That's the upside. The down side is that 'cozy, homey, inviting' aren't words that come to mind. How about 'dated, drab, boring'. This place is ordinary at best.

Looking out my west facing window I get an exquisite view of the back side of a strip mall.

For one night, that's acceptable, but if you plan to linger a little longer, you might want to look elsewhere. A room with a view would be nice!

Stayed June 2014, travelled on business
Helpful?
1 Thank Swazimac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca J, Sales and Marketing Manager at Quality Inn & Suites, responded to this review, 11 June 2014
We would like to thank you for having selected Best Western Westlock for your accommodation needs during your recent visit to Westlock. We pride ourselves on offering affordable room prices, convenient amenities, and exceptional customer service. We appreciate and value your feedback and apologize for not having exceeded your full expectations. Our property is currently undergoing a series of renovations and hope you will give us the opportunity to better serve your needs the next time you are in the Westlock area.

Best Regards,
Rebecca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 10520 100 St, Westlock, Alberta T7P 2C6, Canada (Formerly BEST WESTERN Westlock)
Region: Canada > Alberta > Westlock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Westlock
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Get more value for your hard-earned money at the non-smoking Quality Inn & Suites® hotel in Westlock, AB near the Westlock Pioneer Museum. We make it easy to focus on the people and travel memories that really matter by offering easy access to attractions like Edmonton Skydive, Canadian Tractor Museum, Westlock Golf Club, Spirit Center and Norquest College. The area is known as a hub of year-round agriculture fairs. We also cater to weddings, sports tournaments and business meetings. Let us know if we can welcome your group or team to the Westlock area! Amenities at our pet-friendly Westlock hotel offer so much value, you’ll feel like you’ve found a bargain. They include meeting space for up to 70 people. Relax in your guest room with amenities like a coffee maker, hair dryer, iron, microwave and refrigerator. ... more   less 
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Also Known As:
Best Western Alberta
Alberta Best Western

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