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“Nice hotel”

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Sheraton Brussels Airport Hotel
Ranked #1 of 4 Hotels in Zaventem
Casteau, Belgium
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice hotel”
Reviewed 17 July 2014 via mobile

Stayed here before my flight out in June Excellent service, nice room and very nice executive lounge worth paying the upgrade for! Food was great, very quiet on top floor. I Will make this my go to hotel before morning flights out of Brussels. One recommendation is that breakfast should start earlier than 0630 though given that most people would stay here before early flights.....

Stayed June 2014, travelled solo
Helpful?
Thank KWarner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, 28 July 2014
Dear Guest,

Thank you for sharing your comments. We are happy to read that you enjoyed your stay. For your information, we serve an 'Early bird' breakfast in the lounge every day from 4.30 till 6.30 am.

We hope to welcome you back with us soon and meanwhile remain,

With best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,306 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
Neshanic Station,NJ
Level Contributor
227 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 9 July 2014 via mobile

Upon check in got upgrade through Starwood program to executive floor 5
Friendly staff
Bed room clean, contemporary, crisp
Accessories, business desk were good and functional
Comfortable sleeping with low background noise
Internet And breakfast are not included in room cost
Extremely easy to and from airport, minimal walk.

Stayed July 2014, travelled on business
Helpful?
Thank GoeieWitte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, 28 July 2014
Dear Guest,

We are happy to read your positive feedback and look forward to welcoming you back with us in the future.

Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norway
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 July 2014

I came late in and could walk 2 minutes to the reception. Nice staff that checked me in fast and efficient. Room was nice and clean, only that the aircon could have been better. I turned as low as possible, and that was not enough, but manageable.
Breakfast is good and checkout went very well.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arteta_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, 28 July 2014
Dear Guest,

Thank you for your nice feedback. We are happy to read that you enjoyed your stay and look forward to welcoming you back with us soon.

Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
57 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 30 June 2014

I selected this hotel because of its proximity to the airport and an early-morning flight. In fact I was delighted to discover that it is directly across the street from the Departure floor of the main terminal building and can be reached within two minutes. Staff at check-in were friendly and helpful. I had asked for a quiet room and was given one at some distance from the elevator on the third floor, overlooking a car park, but certainly free from noise. The room was clean, spacious and functional. Because of the early time of my flight, I did not avail of breakfast or use the restaurant the previous evening. I really had only two gripes about the room. Although the bed was comfortable and a king size, the pillows were extremely soft; I prefer a firmer pillow and one should have been suppled. Secondly, if there is one thing that really irritates me about some hotels, it is charging for WiFi. I really object to this extra - and wholly unjustified - cost. Because I needed to check some emails, I had to pay €10 for 24-hour access. I was already paying quite a high rate for an anonymous business-class hotel room. Why do the more expensive hotel chains believe that they are entitled to charge for WiFi? It is entirely unacceptable nowadays.

Room Tip: Please leave adequate time for getting through Brussels Airport. There are frequently long queues a...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnL63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, 3 July 2014
Dear Guest,

Thank you for sharing your feedback. We are happy to read that you appreciate our product and services. Sorry to read about the pillow, our Housekeeping staff is always available to supply you with another type of pillow upon request at the Front Desk.
Your comments about the WiFi were duly noted.

We hope we will still have the pleasure of welcoming you back with us in the future.

Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northumberland, United Kingdom
Level Contributor
337 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 30 June 2014

Location is king for this hotel located directly across from the Departures hall of the terminal. From room to airport check in is less than 5 minutes, The hotel itself is large and has very long corridors of rooms. Rooms themselves are pretty standard the bed was OK not as good as a Marriott bed but OK, Problem was, room was extremely hot and air conditioner did not lower temperature by very much even having run all night !!, Nice staff.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cdab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, 3 July 2014
Dear Guest,

Thank you for sharing your comments. We are happy to read that you enjoyed your stay and look forward to welcoming you back with us soon.

Kind regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Groningen, The Netherlands
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 June 2014

Sheraton Brussels Airport is conveniently located opposite the airport entrance. Rooms are comfortable to stay the one night. Outside rooms had problems with building noise when I was there, inside rooms have little privacy and no daylight, because overlooking central conference hall and very close to opposite rooms. Restaurant is satisfactory but not more than that. General price setting is high for overall quality offered. Hotel of choice for convenience only.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichelDoortmont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, 3 July 2014
Dear Guest,

Thank you for sharing your thoughts.
We look forward to welcoming you back with us in the future.

Kind regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
121 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 20 June 2014

Directly at hotel, just leave the terminal and you are there.
I flew in for a 3 day business meeting arriving at 9am, they were helpful and let our group check in straight away, no hassle at all.
Breakfast had good choice.
They warned as there might be some noise during the day due to works, there was next to no noise, it is a surprisingly quiet hotel.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leannemleannem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, 24 June 2014
Dear Guest,

We are happy to read that you enjoyed your stay during your meeting.

We hope that we will still have the pleasure to welcome you back in the future.

With best regards,

Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Brussels Airport Hotel

Property: Sheraton Brussels Airport Hotel
Address: Brussels National Airport, Zaventem 1930, Belgium
Phone Number:
Region: Belgium > Flanders > Flemish Brabant Province > Zaventem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Zaventem
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Brussels Airport Hotel 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Sheraton Zaventem
Zaventem Sheraton

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