We booked a house for 4 for a week starting on Sunday the 4th of August. When we arrived the Coco-Mat representative told us that there was an overbooking issue and our house for 4 people was simply not available. The only house available was a double one. As compensation they offered another accommodation not with Coco-Mat; a flat in Chora. The standard of the flat in Chora was completely different: no breakfast, toilet not working properly, cleaning services almost missing and more importantly was far away from our friends in Vaghia. The location was also not comparable, on top of a hill rather the on the beach. We have also been promised to find a solution in the following days, but despite spending a lot of time discussing with the Coco-Mat staff, it was pretty clear that there was no willingness to help us. Last but not least, when was the time to pay we were charged full price!! Honestly offensive. We are all extremely disappointed about the treatment we received but even more by the staff attitude and by the offensive economic treatment.
- Official Description (provided by the hotel):
- In the infinite charm of the Aegean Sea, Serifos the "iron island" of the Cyclades stands out, in its unique way and beauty, enchanting the visitors at first sight.Coco - Mat Eco Residences have been built with respect to the Island's culture and architecture, a traditional complex set on Vagia beach, the most beautiful on island which since 2000 is one of the beaches Natura. The traditional residences overlook the sea and the hotel's beautiful gardens. The Beach bar with its cozy seating areas is ideal for your late afternoon drinks and snacks and will relax your senses. ... more less
- Reservation Options:
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