This resort did not have MY reservations when I arrived. I paid for a week in advance six weeks earlier. They shrugged.and said they were full and simply did not honor my reservations. The front desk staff were not helpful..just left me standing for hours.
They were not astute enough to have me wait in a comfortable location. This is not the first class resort.
Oddly enough I had contacted the central reservations twice via email with a compllete copy of my reservation three days and two days earlierand asked them to reconfirm. They did not bother to respond.
I also requested how to check in via resortitme..and they were supposed to email me how to check in..and melvien never did..Guess if you do not bother to book a guest you sure don't wont to let the guest know in advance.
I also tried for two hours online to resortime to inquire as to exactly how to check in. Drakensberg Sun is both a hotel and a timeshare. They only listed a PO box and I wanted to be sure to have the right address.
So there I was in Africa...and the front desk staff after an hour hands me the phone with RCI Europe and they stell me They handle all the reservations and do not have mine...then another long wait.
Then the hotel man says they are full but they had a no show and can give me a chalet. I might possibly have to move on Monday if the chalet is booked. and this can be straightened out on Monday. I had to call and get another car to get my luggage to move to a chalet.
Funny thing, the check in stub only had me as a guest for one night and sure enough I was kicked out of the chalet the next day Saturday not Monday and no they did not have a room prepared..
I never ever ever got any news that this was straightened out or that I was indeed a welcome guest of the establishment.
There were three power outages..one for five hours, one for four hours and one for two hours during the week.
The hotel did have a back up generator and kindly offered a candle. There were some outlets that worked.
What really ticks me off, other than taking four airplanes and arriving to find no room, was the manager told me for the amount I paid (which was more than three times that of another guest for the same room) was enough to pay for room and full meals during a visit.
So I was standing for hours with no room, then lost most of the next day with the cleaning people hovering and no way to transport my luggage to a non-existant reservation...I had filet minon I bought, and other food..and finally was givine a key to drop off my stuff to a room they were reparing.
I never was ever checked in again. They never told me everything was sorted out. I never knew when I was goign to be unceremoniously dumped but I did pay over three times the going rate to have such abysmal treatment.
I guess I won't be using my Southern Sun frequent guest account anytime soon.
- Official Description (provided by the hotel):
- The Drakensberg is one of South Africa’s most acclaimed tourist destinations and it is little wonder why. Set in the breathtaking Cathkin Peak area of the Drakensberg Mountains, the Drakensberg Sun not only offers guests panoramic views of the region but some of the best resort facilities and amenities imaginable. If you’re interested in visiting the Drakensberg during your next holiday, the Drakensberg Sun resort is the accommodation offering for you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Evoline ltd, Ebookers, HotelsClick, 5viajes2012 S.L. and Cancelon so you can book your Drakensberg Sun Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Drakensberg Sun Lifestyle Hotel Winterton
- Drakensberg Sun Hotel