The appartment was great,had everthing that you would need on holiday.Booking was easy, good communication had no problems when we arrived,we were taken to the appartment by a very nice lady.Excellent panoramic views.The complex was in a great location all amenities nearby.First week superb we were newbies in puerto del carmen but had no problems finding our way around.We loved it and will defo go again.It is with regret that we feel we should mention the neighbours who I think were residents there.They were spanish and they were 2 doors away from us.In the second week we had a banging on our door the man was shouting boom boom boom .My partner opened the front door to show him there was no boom boom from our appartment.We were quite shocked at his behaviour as we were sitting drinking tea when he disturbed us.We asked the other neighbours the next day if they had heard any noise in the night.Everyone in that area heard nothing the same as us.When we saw the man again he was very rude and threatening and my partner went to his appartment to sort it out with him but he had no intention of explaining his self.We have never had any problem like this anywhere.I noticed that another person had experienced a similar problem in an earlier review.I can only say this mans attitude was disgraceful we messaged Julia to complain about them she was very understanding and was sorry that there was nothing she could do and that she did not like these neighbours bothering the guests.It is with regret that because of these people we would not stay in this appartment again with loco hombre as a neighbour,he is bad for business.But we would stay in this complex,very sorry Julia it is not your fault.
I booked this apartment for my mother and father in law who decided last minute to join us on our holiday, apartment was ideal for them with lovely sea views and a nice pool area (all be it no shaded area ☹️) most days my inlaws spent there time at my own pool in my apartment so that wasn't really an issue. All in all it was a pleasant little apartment and Julia was very easy to communicate with, one minor concern was that the tv was so small it must of been impossible to watch anything on but hey ho your on holiday who watches tv anyway!!!
We were told by the owner that complaints were received from neighbours regarding the noise from our apartment at night. We assumed this from the downstairs apartment. The TV is set at an acceptable volume, we did play music but not late at night, we entered the apartment after an evening out quietly and we didn't slam doors (like a lot of our neighbours did). Being informed of this upset us a little, to think that we may have annoyed other holidaymakers. After being told we had caused a disturbance, we crept around the apartment at night, even whispered! We wouldn't stay here again, I'm afraid, which is a shame. There were only the two of us, we are in our sixties (perfect guests, I would have thought). I wouldn't recommend 4 people staying there, or a family (ie. children)
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