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“Unsafe and Shocking”

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Arena Dorada Apartments
Carlisle, United Kingdom
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Unsafe and Shocking”
Reviewed 2 December 2013

We booked our holiday months ago in planning to make Lanzarote our honeymoon. When we arrived at the Arena Dorada about 1800 we were firstly greeted by a huge digger outside the complex. we had no problem getting checked in and staff were friendly enough. We went to the room B5 and were totally gob smacked by the shocking state of the room we had been given. Firstly walking to the room there was cockroaches down the path, and no lighting. when we put the key in the door it looked like someone had kicked the door in previously. the windows we loose and rattely. We had no hot water and had to use someone elses in B8 we had made friends with, There were holes in the sheets holes in the walls cracks in the ceiling and walls. The fridge was leaking water and was rusty inside and out. The bathroom mirror was broken and rusty. The water was yellow like dirty, The plug behind the television was hanging off and got a shock from it, you could see through the towels, there was no cloths to wash the dirty sick out, no kettle and no pans. We could hear a gurgling noise from the sinks all night long.
It was the worst experience I have ever had and would NEVER EVER recommend these apartments to anyone. We got transferred to different accommodation eventually after making about £30 worth of calls to the UK. In my opinion these apartments should no have been let out until they were at least standardized to something better than what we can only describe as a hostel. We paid £738 for our holiday and it was hell hell hell. please please please dont stay here I wouldn't give them a £5 a night. I will be seeking a refund and will be writing to traiding standards.

Room Tip: don't go off the pictures you see on the internet, check room before you sign anything and make...
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  • Stayed November 2013, travelled as a couple
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Helpful?
2 Thank DrewSheppard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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English first
County Cork, Ireland
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 December 2013 via mobile

Just back from a week stay on half board in Arena Dorada. Thoroughly enjoyed it here. Given no. 10 Block B. perfect. Fine spacious immaculately clean apartment. Sun on balcony all day. A few steps outside the main gate and on the main promenade and beach across the road. We went half board- again would have no hesitation in recommending this. Breakfast - selection of cereals, yogurts, breads, pastries, teas/coffees/juices cheese, cold meats,hot foods(sausages,bacon, beans, eggs, tomatoes etc) Fruit. Dinner-soup,salads,choices of 3 or 4 meats, fish, pasta,vegetables, gateaux and ice creams. The waiter- Ali (Moroccan with good English) is a great guy. Always happy and smiling. Big welcome every day- nothing too much trouble for him. Only complaint is that the towels are left on the sun beds permanently. We complained at reception but nothing done. Overall -highly recommend these apartments with half board-fantastic value for money- you won't be disappointed !!!!

Stayed November 2013
Helpful?
Thank ciaran1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rugby, United Kingdom
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 November 2013

we stayed in arena dorada twice so far. I'd recommend 1 bed apartment as they're a bit more cooler than studios. they're very clean and very canarian. a bit basic, but there's all you need. reception friendly and helpful. 2 min away from the beach, but not noisy at all. perfect for couples and families. beds are a bit uncomftable. we will be back.

  • Stayed July 2013, travelled as a couple
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Helpful?
Thank Marzena s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoylake
Level 5 Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 26 October 2013

Have stayed here before on a couple of occasions so knew what to expect. Its cheap, under £30 per night, its spotlessly clean (maids 5 times per , beds are comfortable, its quiet, no need to get up early in the sunbed rush, lovely pool and happy hour from 4-5pm, 2 large beers for 2 euros !! What else could you ask for? Its also directly opposite the best tapas restaurant in PDC and 100 meters to the beach. Don't expect mod cons or luxury, its basic but it ticks all my boxes so would not dream of paying extra to stay in a higher rated place. Works perfectly for me so will no doubt be back in a few months time. Cheers !

Room Tip: Pay a little extra for a 1 bedroom apartment over a studio as much roomier, also the balconies on up...
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  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank andrewb12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockport, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 October 2013

We stayed here from the 19th - 26th sept for a fantastic week. Like others, we read the reviews and a bit worried about which block we would get, for us we got block D. We never eat at the hotel, so we can't comment on it, enjoyed happy hour (4-5pm) Buy One Get One Free!! Unfortunately some guests got rat legged and cleared the pool area (we're not talking about 18+ yr olds getting wasted, people old enough to know better!). The apartment was clean and spacious for 2 adults, if you have kids, might be a bit small. We did look at the Block B and the apts were smaller than ours, little natural light and the smell from the bins!!!!

The beds were a bit hard, felt the springs digging in. Solved the issue by using the blankets and laying them under the bottom sheet..

We spoke to other guests, especially those in B Block, all came with Jet2 holidays, not to say this has anything to do with Jet2, more with the hotel owners. If you book direct you get the better apts in C,D or E is what we found. So our advice is to book direct.

The location was excellent, no more that 100 meters from the beach, bars, shops and restaurants. The staff were all friendly and helpful at all times, can easily say we will be back next year.

Word of warning though... When booking make it well in advance, this hotel gets booked up very quickly, also with many of the UK flights not leaving til after 8pm book an extra night so you can keep your apartment for that day, as you have to be out by 12noon and they don't have anywhere to store your luggage or any changing/shower rooms to use either. If they do have any rooms left, its 10 euros for an extended checkout but, you will be taking a chance..

Room Tip: Book direct, request blocks C, D or E, stay away from Block B
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  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank Si_Mandy100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dublin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 September 2013

Stayed at this accommodation for two weeks, on arrival we were given apt in Block B , apt very clean but no view, Receptionist was very helpful and moved us to apt at the back of the complex with Seaview after 2 days. in block D. Would highly recommend this complex location, cleanliness etc, Bar/pool area was lovely and staff there especially Allie were brilliant, food also very good from the menue plenty of sunloungers at the pool ..Could do with more Cutlery in the apartments the only issue that i had also bed a bit hard.
we definitely go back again
.

Room Tip: apartment in block c d e all very good and clean
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Irene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hexham, United Kingdom
Level 4 Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 September 2013 via mobile

The location and staff were excellent. The apartment was a decent three star (although the official rating is two keys). Take a chance on these apartments as they are literally a stones throw from the main strip, without any noise from it.
Whatever you do do not take any of the board options, the food is awfull. We went bed, breakfast and evening meal and we went out to eat. Bacon at breakfast had pink edges, I'm not sure what the sausages were but they were brown although one day they were "proper" sausages. The coffee was instant, the fruit juice seemed to be from powder. The only things that were ok were the fried eggs.
The staff were friendly and professional, they all were happy to help with any and all requests.
Go to these apartments on a room only basis, if you are happy going three stars then you won't have any complaints.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Arena Dorada Apartments

Property: Arena Dorada Apartments
Address: Calle Tanausu no 1, 35510 Puerto Del Carmen, Lanzarote, Spain
Phone Number:
Region: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Hotel Style:
Ranked #38 of 71 Speciality Lodging in Puerto Del Carmen
Price Range (Based on Average Rates): £
Hotel Class:2 star — Arena Dorada Apartments 2*
Number of rooms: 80
Official Description (provided by the hotel):
Information General.• The Arena Dorada Apartments are located on the island of Lanzarote, in the tourist resort of Puerto del Carmen and close to the wonderful beach Fariones. Location• Located in a privileged area of Puerto del Carmen, as it is in the middle of it and can walk nicely by a long avenue near sea.This• 2 minutes walk from the beach• 7 km from the airport• 13 km from Arrecife (capital of the island)• near restaurants, terraces, shopping, etc. .. ... more   less 
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Also Known As:
Arena Dorada Apartments Hotel Puerto Del Carmen
Arena Dorada Apartments Lanzarote/Puerto Del Carmen

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