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“Lose your Money”

Gran Casino de Lanzarote
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Attraction details
Owner description: El Gran Casino de Lanzarote es un moderno y actual centro de ocio donde el corazón del casino se mueve a ritmo de ruleta, Black Jack y Póker , espacios únicos, discretos y con gran encanto. enmarcados en una decoración que a nadie dejará indiferente. Se pueden descubrir diferentes colores, sonidos y sensaciones en la sala de máquinas recreativas. Podemos degustar una variada y creativa gastronomía con distintos ambientes, estilos y propuestas, amplias terrazas con vistas panorámicas ideales para veladas íntimas y cenas de negocios, donde el buen servicio es su garantía de éxito. The Lanzarote Gran Casino is a modern up-to-date leisure centre where the heart of the casino beats to the rhythm of the Roulette, Black Jack. Poker: it offers unique spaces –rooms-areas that are both discreet and charming and with a decoration that will enchant all. Different colours, sounds and sensations can be discovered in the Slot Machines hall You can enjoy a varied and creative cuisine in different settings and styles, ample terraces, ideal for a intimate evening, business dinners - the exquisite service is a guarantee of success.
Reviewed 17 January 2013

We visit this Casino on our visits to Lanzarote and my advice as a frequent player is to avoid this place unless you speak or understand the language or you will lose your shirt. The gaming machines are all in Spanish and if you don't read the language you won't have a clue what you are doing. My wife and I select to play 1cent x 20 lines and ended up playing 20 euros a play losing 40 euros in the blink of an eye. The staff completely ignore you and offer no advice. They seem to be there to pay-out or give change. You can easily lose 200 euros in a very quick time. My advice is 'give it a miss and spend your money wisely elsewhere.' There is a door leading to a higher class casino or 'inner sanctum' at the back but there is little or no access to it for the tourist, just gaming machines in Spanish at the entrance.

3  Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasinoLanzarote, Director Comercial at Gran Casino de Lanzarote, responded to this reviewResponded 30 January 2013

We really appreciate your comments and we are sorry to hear that our service was not what you expected. Perhaps there was a misunderstanding because our gaming machines have a button that change the language, if it is not found, our staff will be happy to help.
Our game room is separate from the slot machine room, however it has free access for everyone over 18 years old who can identify with their ID card or passport (according to Spanish law)
A tourist who visits us represent the majority of our customers and we try to offer them the best of our service trying always to give the best image of our island.
We hope that on your next visit you might give us to serve you again and change your impression of us.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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116 - 120 of 251 reviews

Reviewed 15 January 2013

too small, drinks a rip off price and measured out, you have to call staff if you want to cash out, the company who runs this casino wants to look at the managment, and take a look at how other casino's are run, to make it a good evening out for the customers, instead of what it looks like now, a great place for the staff to stand around doing nothing, but talk to each other and ignore the customers

1  Thank carolinewhite04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasinoLanzarote, Director Comercial at Gran Casino de Lanzarote, responded to this reviewResponded 30 January 2013

We greatly appreciate your comments and we will use them to try to improve our service.
Lanzarote is a small island and our games rooms suit with the demand of the island, however we can offer to play American Roulette, Caribbean Poker, Texas Hold’em, Black Jack, different slot machines, interesting daily games, different levels, monthly tournaments, twice a week sit& go, leisure area with exhibitions, tournaments, food tasting and a variety of events.
We are a tourist casino and the atmosphere can be found a bit more relaxed in comparison with other casinos.
The price of additional services is the same as other establishments in the tourist area.
We hope to have an opportunity of serving you again to change your mind about us .
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2013

Got to go during your trip, it's good if you like a flutter, or even to eat,drink and people watch. I'm not a lean gambler, but love to watch.

1  Thank lennox64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2013

we had cards to say you needed photo id so we took our driving liciences but were told we needed our passports

2  Thank kirsty j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasinoLanzarote, Director Comercial at Gran Casino de Lanzarote, responded to this reviewResponded 30 January 2013

We welcome your comments and regret the misunderstanding with the identification, we know it’s a bit annoying to have to show your passport, but this is a rule of Spanish law.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2012

This place is small, really small. Even calling this a casino is stretching it a bit far.

Don't expect any extravagance

2  Thank tehdew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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