We booked this to celebrate our 30th Wedding Anniversary after reading good reviews, and overall had a great week except:
1. The resort had not taken into account any requests such as a high floor (we were on the ground floor),
2. On our first day we reposted that the apartment smelled on cat urine. "Sorry" was said quite a lot, and a promise to deep clean the room. They actually cleaned the wrong apartment, and then apologised again and cleaned our room for 10 minutes - it still smelled awful. We we moved 2 days after arriving, by which time I was convinced all or clothes smelled of cat!
3. A male at the reception (who I took to be the Resort Manage) asked if we were owners at the resort and when I said "no", he shrugged and turned away.
4. The Sun beds cushions were simply filthy, and smelled dreadful.
The restaurant food and staff were superb, as was the lady delivering the activity programme.
Pity, but did not allow the poor reaction to issues to spoil our anniversary. will not return to this resort.
- Official Description (provided by the hotel):
- Club del Carmen is situated in Puerto del Carmen, within walking distance of the Playa Grande and Playa Chica beaches. It features a heated outdoor pool, children's pool and whirlpool. The well-furnished apartments include a fully equipped kitchen with oven, microwave, toaster, kettle and coffee maker. Each apartment has a private bathroom with bath or shower and balcony or terrace. Satellite TV, a DVD player and iHome alarm clock are also provided. The on-site bar and restaurant offers an extensive menu of international dishes. Wi-Fi access is available throughout the property, at an additional cost. The property is a short walk from the shops, bars and restaurants on the Paseo Marítimo. Lanzarote Airport is less than 4 miles away. ... more less
- Reservation Options:
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- Also Known As:
- Club Del Carmen Hotel Puerto Del Carmen
- Club Del Carmen Lanzarote/Puerto Del Carmen