Arrived at Fayna to check in at around 1.00pm, as you have to for Flamingo. Despite having booked a two bedroom apartment in Flamingo in March 2013 for January 2014, and sending a confirmation to an email request from the owner two days before arrival, we were informed by her that we had to have a one bedroom apartment for the first night and be moved to a two bedroom apartment the next day. Naturally we were distinctly unimpressed with this news but resolved not to let it spoil the holiday; also she offered a small discount for the inconvenience. I then paid in full for the duration, and we were taken to the one bedroom apartment. She informed us that the two bedroom apartment was next door. The one bedroom (111) was dark and dingy as no sunlight reaches it. It was only then I realised we were not in Flamingo but in Fayna! So, we went back to reception which was closed until the evening. Returning in the evening, we spoke to a young man on duty, explained the situation but the computer was down, and we had to go back yet again at 9.00pm. This time the computer was running and he found us a two bedroom in Flamingo, but it wasn't available until the day after next. He told us that we still had to confirm with the owner in the morning. We duly saw the owner the next morning, and she offered to move us to the two bedroom apartment next door (112), still no sun and still in the Fayna. We refused this option as we had no desire to move twice in two days, I asked her "Do you think we're gypsies?". There was no further discount and certainly no apology. In fact she blithely informed us that we were lucky that we weren't being moved 8km away as she had done to other guests, it was all legal in Spain as long as it was to the same standard booked or higher and that was that! She initially was very bullish in her attitude and even refused to let us move after two days in Fayna to the Flamingo stating that there were no two bed apartments available which was patently untrue. After challenging her veracity and with much protestation, we finally were allowed, on the third day of our holiday, the apartment we had booked in the first place ten months previously. They actually moved our cases for us after we had to repack. When the situation was finally resolved she miraculously became cheerful and chummy towards us which she certainly hadn't been before. Damage already done!
When we finally arrived at the right apartment in Flamingo, room 222, it was spacious and we had a large balcony to boot which got the sun all day. Cleaners came every day, towels changed whenever we required, beds made, bedding changed regularly, so no complaints. However, the shower ran hot for 30-60 seconds before it went stone cold and the pressure was also variable so it was a lottery whether you could complete your ablutions in time. The building work mentioned on other reviews continues, was opposite our room and started at 7.30am every day except Sunday. It looks as if it may be a bar/restaurant being constructed which would impinge on the privacy of some guests.
Overall, if we had been allocated what we booked in the first place, then despite the shower we would have been happy with our lot. However, the start to a much anticipated holiday was ruined by the attitude of the owner who would greatly benefit from customer relations training. On an island whose economy is struggling, this poor customer service doesn't encourage repeat visits. Would not return as could not be confident of where my final destination lay!
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- Also Known As:
- Flamingo Apartamentos Lanzarote/Puerto Del Carmen